{"id":669861,"url":"https://alion.io/job/telesolvconsulting-call-center-representative-remote-546942","title":"Call Center Representative (Remote) - 546942","company":{"id":720686,"name":"TeleSolv Consulting","domain":"telesolv.us","url":"https://alion.io/company/telesolv","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"PT","utc_offset_min":-8,"utc_offset_max":-8},"hiring_geo_confidence":"inferred","locations":["Fort Lauderdale, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":17,"max":17,"currency":"USD","period":"hour","gross":null,"usd_annual":34000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-09T22:21:47Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-26T15:10:51Z","board_verified":false,"closed_at":"2026-10-26T15:10:51Z","days_open":46,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":46},"description":"TeleSolv Consulting has immediate opportunities to work with the Federal Government as an Outreach Analyst/Call Center Rep. We are seeking dedicated and motivated Customer Service Representatives to provide world-class support to the public.\n**PLEASE NOTE**\nTo be considered for these positions,All candidates MUST be punctual for all scheduled interviews. Arriving on time helps ensure a smooth interview process and reflects professional readiness for the role.\nMUST dress in professional business casual attire.\nMUST have a reliable source of transportation.\nThe hourly rate is $16.61, which is non-negotiable.\nCredit check is a MUST for all applicants.\nThis is a remote role, and all applicants must be willing/able to work various shifts: Between 9 am and 9 pm Covering Eastern, Central, Mountain, and Pacific Time Zones in the US. Candidates will work directly with the public, handling inquiries, sharing approved information, and ensuring professional and timely responses. This person must also be able to follow the onboarding process which includes acquiring a Public Trust clearance from the government which can take 2+ months.\nAll qualified candidates must live and work within the state of Texas from ONLY one of the locations listed below:\n\nEl Paso, TX * Brownsville, TX * Dallas, TX Metro Area * Del Rio, TX * Hidalgo, TX * Laredo, TX * Ft Worth, TX metro area * Corpus Christi, TX * San Antonio, TX * Sierra Blanca, TX * McAllen, TX * Marfa, TX * Harlingen, TX * Denton, TX * Ellis, TX * Hunt, TX * Kaufman, TX * Rockwall, TX * Collin, TX * Fort Lauderdale, FL\nResponsibilities:\nProvide courteous, prompt, and accurate responses to public inquiries, following established protocols and procedures.\nShare only approved and verified information with the public, ensuring that all communication is clear and compliant with company policies.\nHandle inbound and outbound customer service interactions via phone, email, or chat in a timely and professional manner.\nDocument all interactions accurately in the company's system for tracking and auditing purposes.\nStay up to date with any changes to procedures, FAQs, or relevant information that needs to be shared with customers.\nWork collaboratively with internal teams to escalate and resolve any issues beyond standard scope.\nMaintain confidentiality and follow all required data protection guidelines during customer interactions.\nQualifications:\nMust be a U.S Citizen\nHigh School Diploma or GED \n MUST hold an active secret clearance or have held one in the past\nAt least one (1) year of experience in a customer service role, ideally in a high-volume or public-facing environment.\nStrong written and verbal communication skills, with a focus on delivering clear and accurate information.\nProficiency in basic computer applications and the ability to navigate multiple systems while maintaining focus on the customer.\nAbility to remain calm, professional, and solution-focused during high-stress situations.\nSelf-discipline and time management skills, necessary for working independently in a remote setting\n\nPreferred Requirements:\nReturned Volunteers (RPCV) are highly encouraged to apply, but this is not required.\nExperience working in a virtual team or prior remote work experience is a plus.\nBilingual (English/Spanish) candidates are preferred due to the diverse customer base","description_format":"text","description_chars":3350,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":true,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Military Logistics","Management 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