{"id":3805615,"url":"https://alion.io/job/telkom-administrator-customer-trainer","title":"Administrator: Customer Trainer","company":{"id":57358,"name":"Telkom","domain":"telkom.co.za","url":"https://alion.io/company/telkom","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Education","role_family":"Education","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Centurion, South Africa"],"countries":["ZA"],"hiring_countries":["ZA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T12:09:04Z","employer_posted_date":null,"last_verified_at":"2026-11-05T12:09:04Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Reference: 44554817\n\nBCX is an equal opportunity employer, and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.\n\nBusiness Connexion (Pty) Ltd\n\nDuties & Responsibilities\nBusiness unit, Department, Reporting\nBusiness unitMs Connectivity DepartmentTechnology Services Job grade/levelOP1\n\nCore Description\nProvide efficient and effective training to customers in the use of a range of Telkom systems, products and services. Provide customer care and support to ensure customer retention and satisfaction in accordance with world class standards\nKey Deliverables / Primary Functions\n Proactively interface with other service organizations to ensure timely problem resolution execution of outstanding customer requests.\n Coordinate and schedule training sessions, including logistics, and travelling to client site.\n Manage the training calendar to align with company goals.\n Maintain accurate training records and prepare materials.\n Handle training-related inquiries and provide support.\n Prepare reports on training outcomes.\nCommunicate training schedules to management.\n Ensure BCX product retention.\n Market BCX products to customers.\n Core Functional Skills & Capabilities\nProject Management\nCustomer Management\nTime management\nCommunication\nResource Management\nCore Behavioural Competencies\nWorking with people\nDelivering Results & Meeting Customer Expectations\nPlanning & Organising\nDeciding & Initiating Action\nRelating and Networking\nMinimum Qualifications\nNQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or related field\nNQF 4: Grade 12 National Diploma\nAdditional Education -Preferred /Advantage\nExperience\n At least two (2) years of working experience in training coordination or administrative roles, preferably in an IT Environment.\n OR\n At least four (4) years of working experience in training coordination or administrative roles, preferably in an IT Environment.\n\nCertifications\nProfessional Memberships in Relevant Industry\nLevel of Engagement & Span of Control\nLevel of Engagement - Engagement will all levels within the organisation, internal and external to the business.\nSpan of Control - 0\nSpecial Requirements / Employment Condition\nValid Drivers license\nDrivers Licence and Reliable Vehicle - both required\nWorkplace / Physical Requirements\nClient Roaming\nHybrid Remote Worker\nBillable\n\nDesired Experience & Qualification\nProvide efficient and effective training to customers in the use of a range of Telkom systems, products and services. 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