{"id":3779894,"url":"https://alion.io/job/telkom-ops-spec-customer-engineer-fixed-term-contract-hotazel-mamatwan","title":"Ops Spec: Customer Engineer - Fixed Term Contract - Hotazel (Mamatwan)","company":{"id":57358,"name":"Telkom","domain":"telkom.co.za","url":"https://alion.io/company/telkom","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":["ZA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Model Context Protocol","optional":false}],"status":"live","first_seen_at":"2026-10-28T13:25:56Z","employer_posted_date":null,"last_verified_at":"2026-10-28T13:25:56Z","board_verified":false,"closed_at":null,"days_open":15,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":15},"description":"Core Description\n\n Provide digital workplace support for the customer base remotely and onsite.\n\nKey Deliverables / Primary Functions\n\n Application and device troubleshooting and support.\n\n Accurately use available software or specialist monitoring tools to maintain awareness and control of the hardware and software.\n\n Used approved remote management tools to remote support end user devices\n\n Liaise with external resources (3rd Party Management) to facilitate resolution of 3rd party Incidents\n\n Ability to do root cause analysis and troubleshooting across systems to resolve incidents\n\n Ability to engage and liaise with all personnel including VIP personnel.\n\n Follow escalation matrix and keep customer informed.\n\n Enabling management with communication about incidents/requests\n\n Remote support and 24/7 standby, after hours and on-call support.Ownership of Incidents and Service Requests, until resolution with continues feedback.\n\n Build Relationship with customers to improve and provide world class support.\n\n Assist with the connection of end user devices to Audio Visual support equipment.\n\n iPad, Apple, and Android mobile support. \n\n Ability to break-fix problems to satisfy installation requests, simple or complex, in a wide range of dissimilar environments.\n\n Identify and understand business challenges of the Customer and the impact thereof on the device support.Build a working knowledge of Microsoft products\n\n Support security policies and standards of the Customer\n\n Ensure company assets (replacement parts) are tracked and maintained responsibly\n\nCore Functional Skills & Capabilities\n\n Microsoft Office\n\n Mobile Support\n\n Hardware Troubleshooting\n\nCore Behavioural Competencies\n\n Job Match\n\n Coping with pressures & setbacks\n\n Deciding & Initiating Action\n\n Working with people\n\n Planning & Organising\n\n Presenting and Communicating information\n\nMinimum Qualifications\n\n NQF 6: 3 year Degree/ Diploma/ National Diploma\n\n OR NQF 4: Grade 12\n\nAdditional Education -Preferred /Advantage\n\nExperience\n\n 3 years’ experience\n\n OR\n\n 5 years’ experience\n\nCertifications\n\n A+\n\n N+\n\n ITIL 3 or 4 will be advantageous\n\n MCP (Desktop)\n\n MCSA\n\n HP, Dell, Lenovo, Mustek products will be advantageous\n\nProfessional Memberships in Relevant Industry\n\nLevel of Engagement & Span of Control\n\n Span of Control: 0\n\n Level of Engagement: Engagement will all levels within the organisation, internal and external to the business.\n\nSpecial Requirements / Employment Condition\n\n Drivers Licence and Reliable Vehicle - both required\n\n Prepared to Travel and Engage with clients direct.\n\n Ability to work extended /long hours as and when required\n\nWorkplace / Physical Requirements\n\n Hybrid Remote Worker\n\n Billable","description_format":"text","description_chars":2716,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Broadband"],"lifecycle":[{"event":"open","at":"2026-11-05T00:22:30Z"}],"visa":[],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.903,"p_room":0.9,"age_days":14,"expected_fill_days":35,"reasons":["seen:14","velocity","win:mid"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/telkom-ops-spec-customer-engineer-fixed-term-contract-hotazel-mamatwan","json_url":"https://alion.io/job/telkom-ops-spec-customer-engineer-fixed-term-contract-hotazel-mamatwan.json","meta":{"generated_at":"2026-11-12T22:56:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":48504,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":57358},"rest":"https://alion.io/mcp/rest/get_company?id=57358"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftelkom-ops-spec-customer-engineer-fixed-term-contract-hotazel-mamatwan"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftelkom-ops-spec-customer-engineer-fixed-term-contract-hotazel-mamatwan"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftelkom-ops-spec-customer-engineer-fixed-term-contract-hotazel-mamatwan"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/telkom-ops-spec-customer-engineer-fixed-term-contract-hotazel-mamatwan\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftelkom-ops-spec-customer-engineer-fixed-term-contract-hotazel-mamatwan"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3779894}},{"tool":"search_jobs","arguments":{"company":"telkom.co.za","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3779894},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}