{"id":4200927,"url":"https://alion.io/job/telkom-ops-specialist-billing-operations","title":"Ops Specialist: Billing Operations","company":{"id":57358,"name":"Telkom","domain":"telkom.co.za","url":"https://alion.io/company/telkom","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Centurion, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T12:56:06Z","employer_posted_date":null,"last_verified_at":"2026-11-12T12:56:06Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Structural Information \n\nJob number: 10031511\n\nJob title: Ops Specialist: Billing Operations\n\nJob grade: S6\n\nGroup/ BU: Openserve\n\nDivision: Openserve\n\nSpan of control: 0\n\nReports to: Management\n\nREM Functional Area: Finance\n\nCore Description \n\nProvide support and assistance on executing the Openserve billing cycle and provide customer support related to billing issues. Assist in analysis of all revenue and billing processes across Openserve. The key objectives are to ensure revenue assurance and a positive customer experience.\n\nJob Responsibilities \n\n Assist in driving Openserve billing cycles and processes.\n Validate invoicing, statement generation and their distribution.\n Evaluate all invoice layout related queries and ensure that invoices are continuously updated to improve the customer experience.\n Ensure implementation of all invoice/ billing related change requests.\n Provide management with reports as required and validate all revenue and billing KPI's.\n Maintain information systems and data integrity. \n Coordinate inputs and provide reports to management on performance findings and take corrective actions. \n Investigate billing discrepancies, disputes and correct.\n\nCore Competencies \n\nKNOWEDGE/ SKILLS\n\nSystem Thinking; Influencing Techniques; Networking; Conceptual Ability; Communicating (Verbal & Written); Planning, Organising & Executing; Analytical\n\nCOMPETENCIES (BEHAVIOUR)\n\nPersonal Leadership: Embracing change; Thinking positively; Showing composure; Understanding people; Valuing individuals; Team working; Values Aligned with Openserve Values\n\nCertificationsNone \n\nEducation \n\nNQF 6: National Diploma/ Advanced Diploma/ Certificate\n\nOR NQF 4: School leaving qualification: National Certificate (Grade 12)/ National Senior Certificate/ National (vocational) Certificate\n\nExperience \n\n3 Years relevant experience\n\nOR 5 years relevant experience\n\nAdditional Information \n\nSpecial RequirementsNone \n\nPhysical RequirementsWork under Pressure \n\nKey Stakeholders","description_format":"text","description_chars":1994,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Broadband"],"lifecycle":[{"event":"open","at":"2026-11-12T21:57:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["seen:0","win:early"],"computed_at":"2026-11-13T02:32:45Z"},"pay":null,"html_url":"https://alion.io/job/telkom-ops-specialist-billing-operations","json_url":"https://alion.io/job/telkom-ops-specialist-billing-operations.json","meta":{"generated_at":"2026-11-13T02:32:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5394,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":57358},"rest":"https://alion.io/mcp/rest/get_company?id=57358"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftelkom-ops-specialist-billing-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftelkom-ops-specialist-billing-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftelkom-ops-specialist-billing-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/telkom-ops-specialist-billing-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftelkom-ops-specialist-billing-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4200927}},{"tool":"search_jobs","arguments":{"company":"telkom.co.za","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4200927},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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