{"id":3779895,"url":"https://alion.io/job/telkom-tech-officer-customer-engineer-fs","title":"Tech Officer: Customer Engineer (FS)","company":{"id":57358,"name":"Telkom","domain":"telkom.co.za","url":"https://alion.io/company/telkom","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gqeberha, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false}],"status":"live","first_seen_at":"2026-10-28T13:25:56Z","employer_posted_date":null,"last_verified_at":"2026-10-28T13:25:56Z","board_verified":false,"closed_at":null,"days_open":11,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":11},"description":"Core Description\n\n To provide technical support for incidents arising from the hardware deployed in the stores.\n\nKey Deliverables / Primary Functions\n\n For Maintenance resources, timeously attend to Severity Level 1 type incidents and ensure resolution ‘first time’ without ‘return trips’. For Installation resources, actively be involved in all ‘first-time’ installations and project rollouts; thus being able to both advise with regards issues, as well provide training and support for junior resources. \n\n Provide support both at a first line level as well onsite with the client, diagnosing and resolving incidents for the IT Infrastructure deployed or to be installed in the stores for the various contracted clients. \n\n Provide technical support to junior technicians that may encounter difficulties onsite when attending to incidents and/or installations. \n\n Successfully perform, and be able to advise, on the full range of defined tasks associated with operating and controlling of installed hardware and software. \n\n Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements \n\n Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards. \n\n Diligently drive SLA on all maintenance and non-maintenance incidents, as well preventative maintenance \n\nCore Functional Skills & Capabilities\n\n Customer Focus\n\n ICT Knowledge\n\n Problem solving\n\n Technology Consulting\n\n Teamwork\n\nCore Behavioural Competencies\n\n Job Match\n\n Culture Match\n\n Applying expertise & Technology\n\n Delivering Results & Meeting customer expectations\n\n Following instructions & procedures\n\n Working with people\n\nMinimum Qualifications\n\n NQF 4: Grade 12 National Diploma\n\nAdditional Education -Preferred /Advantage\n\nExperience\n\n 2 years’ experience\n\nCertifications\n\n CompTIA A+\n\n A+\n\n Linux Certification (CompTIA Linux, LPIC)\n\nProfessional Memberships in Relevant Industry\n\nLevel of Engagement & Span of Control\n\n Level of Engagement : Internal and external clients\n\nSpecial Requirements / Employment Condition\n\n Required to travel locally\n\n Drivers Licence and Reliable Vehicle - both required\n\n Ability to work extended /long hours as and when required\n\nWorkplace / Physical Requirements\n\n Client Roaming\n\n Billable","description_format":"text","description_chars":2338,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Broadband"],"lifecycle":[{"event":"open","at":"2026-11-05T00:22:30Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.877,"p_room":0.9,"age_days":11,"expected_fill_days":22,"reasons":["seen:11","velocity","win:mid","comp:junior"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/telkom-tech-officer-customer-engineer-fs","json_url":"https://alion.io/job/telkom-tech-officer-customer-engineer-fs.json","meta":{"generated_at":"2026-11-09T10:12:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10621,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":57358},"rest":"https://alion.io/mcp/rest/get_company?id=57358"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftelkom-tech-officer-customer-engineer-fs"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftelkom-tech-officer-customer-engineer-fs"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftelkom-tech-officer-customer-engineer-fs"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/telkom-tech-officer-customer-engineer-fs\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftelkom-tech-officer-customer-engineer-fs"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3779895}},{"tool":"search_jobs","arguments":{"company":"telkom.co.za","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3779895},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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