{"id":1904221,"url":"https://alion.io/job/telligen-sr-program-manager","title":"Sr. Client Services Manager","company":{"id":688043,"name":"Telligen","domain":"telligen.com","url":"https://alion.io/company/telligen","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":99,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":149000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":717},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T18:47:09Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-23T11:43:22Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":29},"description":"As a Senior Client Services Manager, you will be responsible for overssing and providing account management and leadership to programs. You will work collaboratively with all entities involved in the program and will serve as the liaison between Telligen and the customer. In addition, you will provide strategic planning input to Telligen leadership and relevant customers required for the successful completion of the program.\nAs a hybrid position, this role requires 2 days in office per week in our West Des Moines, Iowa location.\nWhat you'll do:\nEnsures programs meet and exceed expectations by overseeing program activities, timeliness, budget and internal quality control standards\nServes as the primary liaison between the customer and the company\nFacilitates activities between the company, customers and partners, providing continual status reports and resolving issues in a timely manner\nEnsures data are maintained accurately and in a confidential environment and that information is presented in a professional, accurate and understandable way\nManages customer expectations with regard to the program and related activities\nPartners with other organizations (whether internal to the program or external) to complete activities and explore methods for improvement\nWorks to retain and grow Telligen’s business through providing excellent customer service and business development efforts\nServes as a program subject matter expert and may provide training or presentations for internal and external customers\nMay provide mentoring to less experienced team members\nPerforms miscellaneous duties as assigned\nRequired Skills and Experience:\nFour-year degree in information systems, health care or business management or related field, and/or equivalent training and/or experience\n5-7 years’ experience in a clinical, information systems and/or client relationship environment\nDemonstrated experience in client services with information technology, data and data reporting\nPreferred Skills and Experience:\nHealthcare Domain experience","description_format":"text","description_chars":2040,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Care Coordination & Population Health","Healthcare & Life Sciences Consulting"],"lifecycle":[{"event":"open","at":"2026-10-05T12:15:46Z"},{"event":"close","at":"2026-10-06T13:33:13Z"},{"event":"reopen","at":"2026-10-07T14:04:22Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.699,"p_room":0.45,"age_days":29,"expected_fill_days":15,"reasons":["conf:3","win:tail"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/telligen-sr-program-manager","json_url":"https://alion.io/job/telligen-sr-program-manager.json","meta":{"generated_at":"2026-10-23T15:22:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23133,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":688043},"rest":"https://alion.io/mcp/rest/get_company?id=688043"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftelligen-sr-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftelligen-sr-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftelligen-sr-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/telligen-sr-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftelligen-sr-program-manager"}]}