{"id":775598,"url":"https://alion.io/job/telnyx-forward-deployed-engineer-mexico","title":"Forward Deployed Engineer, Mexico","company":{"id":13786,"name":"Telnyx","domain":"telnyx.com","url":"https://alion.io/company/telnyx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":87,"open_postings":13,"ghost_share":0,"stale_share":0.308,"repost_share":0,"time_to_fill_p50_days":119,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":98000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":753},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apache Kafka","optional":false},{"name":"DeepSeek","optional":false},{"name":"Grafana","optional":false},{"name":"GraphQL","optional":false},{"name":"Graylog","optional":false},{"name":"Kubernetes","optional":false},{"name":"Langfuse","optional":false},{"name":"LiteLLM","optional":false},{"name":"Llama","optional":false},{"name":"LLM","optional":false},{"name":"LLM Evaluation","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"MiniMax","optional":false},{"name":"Mistral","optional":false},{"name":"Node JS","optional":false},{"name":"OpenAI","optional":false},{"name":"OpenTelemetry","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"Qwen","optional":false},{"name":"RAG","optional":false},{"name":"Rest API","optional":false},{"name":"TypeScript","optional":false},{"name":"WebRTC","optional":false},{"name":"CI/CD","optional":true},{"name":"ETL/ELT","optional":true},{"name":"IAM","optional":true},{"name":"JavaScript","optional":true},{"name":"Kong AI Gateway","optional":true},{"name":"KV Cache","optional":true},{"name":"MySQL","optional":true},{"name":"Ollama","optional":true},{"name":"Portkey","optional":true},{"name":"PostgreSQL","optional":true},{"name":"SGLang","optional":true},{"name":"SQL","optional":true},{"name":"Text-to-Speech","optional":true},{"name":"TGI","optional":true},{"name":"vLLM","optional":true}],"status":"live","first_seen_at":"2026-09-11T21:04:46Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-16T16:34:28Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"About Telnyx\nTelnyx is an industry leader that's not just imagining the future of global connectivity-we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edgetechnology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.\nWe're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.\nOur collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.\nThe Role\nWe're building a local Enterprise Sales Pod in Mexico City - one AE and one Forward Deployed Engineer (FDE), working together to build a Telnyx enterprise business in your market. You'll embed directly with enterprise customers to architect and ship production systems on Telnyx's global network - voice, messaging, AI, and wireless. This isn't about demoing products. It's about building real solutions that work at scale.\nYou'll work side-by-side with a dedicated Enterprise AE - not a demo resource, but a commercial partner who owns the named-account list, builds executive relationships, and closes the deal. You own the technical side: discovery, architecture, POC, and production go-live. You win together. No throw-over-the-wall.\nThe Pod Model\nEnterprise AE - owns the named-account list, builds executive relationships, gets in the room, owns commercial qualification and close, expands the account.\nForward Deployed Engineer - owns technical discovery, designs the architecture, builds the POC when gated, gets the first workload live, removes blockers and finds the next workload.\nWe sell the workload, not the SKU. Customers buy a production outcome - an AI contact center, a SOC/NOC agent, global communications, connected mobility, or enterprise inference - that runs on Telnyx primitives (voice, messaging, numbers, wireless, Voice AI, inference, agents, connectivity). You lead with the outcome conversation, not a product menu.\nWhat You'll Do\nEmbed with enterprise customers to understand their communications workflows, AI use cases, and integration challenges firsthand\nBuild and deploy custom implementations: AI Voice Assistants, Telnyx APIs (Voice, Messaging, Fax, Wireless), WebRTC\nRun open-weight LLMs in customer environments - consume GLM, Kimi, DeepSeek, Qwen, and MiniMax through Telnyx Inference (OpenAI-compatible API; there's no model infrastructure for you to run), or deploy self-hosted stacks (Llama, Mistral, and region-specific models like AGRITE, or other Spanish-language sovereign models) behind your own serving engine when air-gapped or sovereign-cloud requirements demand it\nDeploy and operate LiteLLM as the model gateway in customer environments: a unified OpenAI-compatible interface across self-hosted open-weight models and hosted providers, with routing, load balancing, retries and fallbacks, rate limits, and per-team virtual keys\nInstrument and govern LLM usage through the gateway - cost tracking and budgets, caching, logging and observability (OpenTelemetry, Langfuse, or similar), and guardrails - so customers can see and control what their AI workloads are doing\nWire production observability for everything you ship - metrics, logs, traces, dashboards, and alerting (e.g. Prometheus + Grafana for metrics, OpenTelemetry for traces, Graylog or ELK for logs - or the customer's existing stack) - so you and the customer's ops team both know what \"healthy\" looks like and what pages whom when it isn't\nDesign model routing strategies for real-time voice workloads, balancing latency, cost, and quality, with sane fallback behavior when a provider degrades\nMake the build-vs-buy case between self-hosted open-weight models and hosted frontier APIs, and keep the customer's application code portable across both\nAdapt models to customer domains: prompt and RAG pipelines and evaluation harnesses for Spanish and English language use cases and Mexico/LATAM-specific regulatory environments (LFPDPPP, data localization, INAI compliance)\nLead POCs, pilots, and production launches from whiteboard to go-live\nOwn customer outcomes - stay engaged until the solution is live and stable\nCollaborate directly with Product and Engineering to shape the roadmap based on field insights from Mexico and the broader LATAM region\nCreate clear technical documentation, runbooks, and maintainable solutions for handoff\nTroubleshoot and resolve complex integration issues alongside customer teams\nWhat We're Looking For\nCS degree or equivalent experience\n3+ years building and shipping production software - you've written code that real users depended on, you've been on-call for it, and you've debugged it when things broke. (A consulting background counts if this is also true of you.)\nProficiency in multiple languages: Python, Node.js/TypeScript, Go - you're more dangerous in some than others. (Telnyx Edge Compute - functions and stateful actors - is TypeScript, so that one pulls double duty.)\nPractical understanding of what breaks in front of a model in production: provider rate limits and quotas, timeout and retry behavior, streaming, token accounting and cost attribution, and the failure modes that only show up under concurrency\nComfortable deploying containerized services on Kubernetes, with secrets management, config, and upgrades as part of the deployment story\nYou've wired observability and been paged because of it - Prometheus + Grafana, OpenTelemetry, Graylog, ELK, or equivalent. You know what to monitor, what to alert on, and what \"healthy\" looks like\nHigh-concurrency experience - Kafka, message queues, or event streams at real scale. When throughput spikes you know what breaks - consumer lag, backpressure, hot partitions, rebalance stalls - and what absorbs it: partitioning, consumer groups, parallelism up to your partition count\nYou've built APIs from scratch, not just consumed them - OpenAPI spec, REST/GraphQL design, auth, rate limiting, versioning, idempotency\nEvent-driven thinking and cloud-native instincts\nExposure to SIP, WebRTC, or real-time voice/messaging systems\nSelf-sufficient by default - there's no engineering team behind you. You read the code and the docs, ask the customer (not your manager), and make sound engineering judgment calls on your own\nCustomer-facing engineering experience - you can run discovery with a customer's engineers and present to their executives in the same week\nAbility to translate \"it's not working\" into root cause\nComfortable working on customer sites and in high-stakes technical conversations\nExcellent written and verbal communication in English and Spanish. You can run whiteboard sessions, live troubleshooting, and escalations with customer engineering teams.\nBased in Mexico City, or willing to relocate - this is a hybrid role with travel across Mexico and the broader LATAM region\nLegally authorized to work in Mexico, or eligible for sponsorship\nBonus Points For\nExperience with AI voice assistants, STT/TTS, or LLM-based conversational systems\nBuilding eval sets for a specific domain\nHands-on production experience with an LLM gateway - LiteLLM, Portkey, Kong AI Gateway, or an in-house OpenAI-compatible proxy - including config-driven model definitions, routing and fallback rules, and virtual key management\nFamiliarity with the open-weight model landscape and the trade-offs between regional and multilingual models, including Spanish-language models and LATAM sovereign AI initiatives\nExperience with an inference serving engine behind the gateway - vLLM, SGLang, or TGI for production serving; Ollama for lightweight on-prem - and sizing GPU capacity for self-hosted models (KV-cache footprint, concurrent batch size, and context length against VRAM)\nSQL proficiency (Postgres, MySQL, Oracle)\nETL and data wrangling experience\nCI/CD pipeline design and automation\nBackground in telecom, CPaaS, or high-growth SaaS\nExperience with sovereign or on-prem cloud deployments and Mexican/LATAM regulatory frameworks (LFPDPPP, INAI data protection, Federal Telecommunications Law, IFT regulations, nearshoring IT environments)\nSecurity mindset (IAM, encryption, audit logging)\n\n#LI-RH1","description_format":"text","description_chars":8802,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Upper-Intermediate (B2)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Unified Communications","Conversational AI","Telecom Infrastructure","AI Compute & Inference"],"lifecycle":[{"event":"open","at":"2026-09-11T22:56:13Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.848,"p_room":1,"age_days":34,"expected_fill_days":119,"reasons":["conf:2","win:early"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/telnyx-forward-deployed-engineer-mexico","json_url":"https://alion.io/job/telnyx-forward-deployed-engineer-mexico.json","meta":{"generated_at":"2026-10-16T20:36:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1232,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13786},"rest":"https://alion.io/mcp/rest/get_company?id=13786"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftelnyx-forward-deployed-engineer-mexico"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftelnyx-forward-deployed-engineer-mexico"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftelnyx-forward-deployed-engineer-mexico"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/telnyx-forward-deployed-engineer-mexico\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftelnyx-forward-deployed-engineer-mexico"}]}