{"id":3297490,"url":"https://alion.io/job/telstra-group-account-manager-2","title":"Account Manager","company":{"id":188,"name":"Telstra Group","domain":"telstra.com.au","url":"https://alion.io/company/telstra","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":17,"ghost_share":0,"stale_share":0.118,"repost_share":0.059,"time_to_fill_p50_days":20,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":116000,"period":"year","method":"role_country_seniority_unknown","sample_n":63},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-28T13:48:51Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Employment Type\nPermanentClosing Date\n19 Nov 2026 11:59pmJob Title\nAccount ManagerJob Summary\nAs an Account Manager you support the development of deep customer relationships, managing and growing your own defined portfolio of accounts. This role iscritical to maintaining strong customer relationships that grow TBTC. and Telstra’s revenue across our business customer portfolios. Your ability to listen to and deeply understand our customers, combined with your exceptional organisational skills will ensure you support our business customers to find the best ICT solutions to achieve their business goals. You will always put the customer first and support our pillars of Customer Obsession, Brilliant People and Partnerships, Responsible Growth and Returns and Execution Excellence.\nJob Description\nWe're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.\nThis includes making Telstra the place you want to work.\nFor you, that means a having career that grows with you, and working with a team powered by a human connection that prioritizes well-being and choice.\nHere’s what you can expect from us\nFlexible working. Wherever you live, choose where, when, and how you work so you can be at your best.\nThere when life happens. From Gender Affirmation Leave to Telstra’s Additional Leave Day, we give you time to spend away from work when you need it most.\nPay for performance. We recognize outstanding contributions through our generous incentive programs.\nParental Leave. A gender-equal policy for parents so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay). Receive superannuation contributions on paid and unpaid parental leave.\nUnlimited learning. Level up your credentials with access to 17,000 learning programs.\nLearn ‘on the job’ and achieve university credits toward degrees and master’s programs.\nGlobal presence. With a global presence across 22 countries, there are many opportunities to work where we do business.\nExtra perks. Receive 25% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners.\nMake a Difference\nAs an Account Manager you support the development of deep customer relationships, managing and growing your own defined portfolio of accounts. This role is\ncritical to maintaining strong customer relationships that grow TBTC. and Telstra’s revenue across our business customer portfolios. Your ability to listen to and deeply understand our customers, combined with your exceptional organisational skills will ensure you support our business customers to find the best ICT solutions to achieve their business goals. You will always put the customer first and support our pillars of Customer Obsession, Brilliant People and Partnerships, Responsible Growth and Returns and Execution Excellence.\nKey Responsibilities\nThis is how you'll bring the purpose of your role to life:\nAs an Account Manager, you apply your excellent relationship building and organisational skills to deliver the following responsibilities: \nTake ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction and achieve revenue and sales objectives for the defined portfolio.\nContribute to implementing the segment and portfolio strategy (including outbound campaigns) in order to support the retention and growth of customer portfolios.\nTake accountability for managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries and escalating complaints and leads to more experienced team members as required, to ensure timely remediation and positive customer experiences. \nAuthentically collaborate with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team and internal Telstra team and partners) to support the identification and qualification of leads.\nParticipate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS) & exceptional customer data quality.\nMeet individual and team sales and performance KPIs\nContinue to upskill and develop capability and knowledge across Telstra’s portfolio of products and business solutions \nIdentify areas of improvement and actively embrace change and technology to better support our business customers\nAbout you\nTo be successful in the role, you'll bring skills and experience in:\nEssential skills.\nCisco IP\nCommercial acumen \nCommunication\nCommunication written and verbal (Inactive)\nCustomer Relationship Management (CRM)\nEnd to End Sales\nExcel skills\nGrowth Mindset\nICT Management\nListening\nOrganisational Support\nPowerPoint\nProduct Solutions\nRelationship Management\nStakeholder Management\nStrategic Influence\nSystems Experience\nTeamwork\nIf you are passionate to succeed as part of an agile and experienced team, we welcome you to apply! \n-------------------------------------\nWe encourage applications from people of all abilities and backgrounds - including Aboriginal and Torres Strait Islander peoples, the LGBQTI+ community, linguistically diverse, and people living with disability. When you apply, you can choose to note the pronouns you use and /or any reasonable adjustments needed to take part equitably during the interview process. Visit \nwww.telstra.com.au/careers/diversity-and-inclusion or email us at  noting your preferred method of contact\nRecruitment Start Date: 22/10/2026\nRecruitment End Date: 19/11/2026\nRemuneration Ranges: $74,144.00 - $96,400.00 AUD Annual","description_format":"text","description_chars":5844,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Broadband","Telecom Infrastructure"],"lifecycle":[{"event":"open","at":"2026-10-26T22:17:36Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.899,"p_room":1,"age_days":5,"expected_fill_days":20,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/telstra-group-account-manager-2","json_url":"https://alion.io/job/telstra-group-account-manager-2.json","meta":{"generated_at":"2026-10-28T18:44:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25554,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":188},"rest":"https://alion.io/mcp/rest/get_company?id=188"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftelstra-group-account-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftelstra-group-account-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftelstra-group-account-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/telstra-group-account-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftelstra-group-account-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3297490}},{"tool":"search_jobs","arguments":{"company":"telstra.com.au","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3297490},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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