{"id":1896542,"url":"https://alion.io/job/telstra-group-account-manager","title":"Account Manager","company":{"id":188,"name":"Telstra Group","domain":"telstra.com.au","url":"https://alion.io/company/telstra","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":13,"ghost_share":0,"stale_share":0.154,"repost_share":0.077,"time_to_fill_p50_days":17,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T08:33:44Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-06T16:26:04Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Employment Type\nPermanentClosing Date\n12 Oct 2026 11:59pmJob Title\nAccount ManagerJob Summary\nAs a Telstra Business Technology Centre (TBTC) Account Manager, your primary focus will be to drive growth and enhance customer satisfaction among small to medium business customers across all technology platforms. This role will have a portfolio of customers to build individual relationships with and help grow., The role encompasses both sales and service responsibilities in face to face, over the phone, video and email formats ensuring a holistic approach to customer relationship management.Job Description\nAbout the team\nTelstra Business Sales is a growth engine for Telstra, focused on providing business customers of all sizes with industry-based services and solutions.\nWe meet a critical need in the market - combining connectivity infrastructure across the world with the leading technology solutions and expertise.\n\nThe role with us\nAs an Account Manager in TBTC, you support the development of deep customer relationships, managing your own defined portfolio of accounts and delivering technology solutions to small and medium businesses. This role is critical to maintaining strong customer relationships that grow the reputation and sales performance of the TBTC.\n\nWork Location: 14/428 Old Geelong Rd Hoppers Crossing VIC 3029 Australia (On-site)\nOpen Positions: 1\n\nWhat You’ll Do\nAs an Account Manager, you apply your relationship building, sales and organizational skills to deliver the following responsibilities:\nContribute to implementing the segment and portfolio strategy (including outbound call campaigns) to support the retention and growth of customer portfolios.\nTake accountability for managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries, resolving issues and escalating complaints or complex leads to experienced team members as required, to ensure timely remediation and positive customer experiences.\nTake ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction and sales objectives for the defined portfolio.\nAuthentically collaborate with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team and internal Telstra team and partners) to support the identification and qualification of leads.\nParticipate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS) & exceptional customer data quality.\nMeet individual and team sales and performance KPIs.\nContinue to upskill and develop capability and knowledge across Telstra’s portfolio of products and business solutions.\nParticipate in individual or group coaching and feedback conversations.\nAbout You\nMinimum of 2 years’ solid experience within the retail and/or sales call center environment\nProven track record of performance in ICT or telecommunications sales roles is highly preferred\nStrong understanding of the needs and challenges of Small and Medium Business (SMB) customers\nCommercial awareness with the ability to articulate how technology supports business operations and growth\nDemonstrated experience in both cold and warm outreach, with confidence in engaging prospective and existing customers\nStrong relationship-building skills, supported by effective communication and consistent follow-through\nOpen to coaching and committed to continuous learning and professional development\nReady to connect with your next career move?\nIf this sounds like the perfect fit, we’d love to hear from you.\nPlease attach your resume/cv when applying to allow for a more thorough review of your qualifications and experience.\n---------------------------------\nAs part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia).\nWhen you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritize creating a workplace culture where everyone is safe and can thrive.\nAs part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.\nWe are aware of the current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team via the contact details found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment","description_format":"text","description_chars":5027,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity","Professional development"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Electronics","Broadband","Telecom Infrastructure","Smartphones"],"lifecycle":[{"event":"open","at":"2026-10-05T08:33:44Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":17,"reasons":["conf:0","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/telstra-group-account-manager","json_url":"https://alion.io/job/telstra-group-account-manager.json","meta":{"generated_at":"2026-10-06T22:36:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3160,"day_limit":5000,"remaining_today":1840,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":188},"rest":"https://alion.io/mcp/rest/get_company?id=188"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftelstra-group-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftelstra-group-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftelstra-group-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/telstra-group-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftelstra-group-account-manager"}]}