Exit and Migrations - Senior Lead
Employment Type
PermanentClosing Date
20 Sept 2026 11:59pmJob Title
Exit and Migrations - Senior LeadJob Summary
Lead complex, multi-product exit, migration, asset rationalization and transformation programs that deliver strategic business outcomes while minimising customer, operational, commercial and reputational risk. The role integrates engagement management, program leadership, people leadership and change management to coordinate execution across customer exits, product decommissioning, operational readiness, data and reporting, process optimisation, financial management and executive governance.Job Description
What you will be accountable for:
Engagement and program leadership
Act as the primary point of contact for senior internal and external stakeholders, building trusted advisor relationships across functional teams, executivesand business sponsors.
Translate complex delivery issues, risks and trade-offs into concise recommendations, business casesand governance updates.
Lead integrated planning and execution across multiple product domains, supporting program and project managers to deliver agreed outcomes, qualityand timelines.
Manage expectations, resolve escalationsand influence outcomes across stakeholders with competing priorities, while maintaininga strong customer focus.
Drive data-led decisions and create clear ownership, delivery cadence, dependenciesand escalation paths across the program.
Customer-Centric Migration & Relationship Management
Lead customer-first transition strategies, ensuring eligible customers migrate smoothly to alternative Telstra products while managing planned exits for non-migrating cohorts.
Protect broader customer relationships, bespoke contracts, and strategic accounts with precision to minimize churn and maintainservice continuity.
Commercial and financial management
Manage program profitability, budget performance, resource utilisation, stranded costsand delivery against revenue targets and agreed financial parameters.
Assess the broader commercial implications of program decisions and manage change requests, contract variationsand commercial negotiations.
Build and oversee robust benefits realization frameworks and payback models for every product retirement and asset rationalization.
Process and operational transformation
Drive structured, repeatable exits and migrations across multiple product domains (legacy network products, cable assets, POPs, and unprofitable services).
Drive standardisation, automationand simplification, and ensure operational readiness is completed across impacted teams.
Build reporting frameworks, dashboards and executive insights that show progress, financial performance, customer impact, risksand business outcomes.
People leadership
Lead, coachand develop a high-performing cross-functional team spanning program, project, operational and analytical disciplines.
Build capability in delivery management, stakeholder engagement, data analysisand business transformation.
Create an inclusive, psychologically safe culture of accountability, collaboration, innovationand continuous improvement.
AI-Enabled Transformation & "Exit and Migration Factory" Scaling (Nice to Have)
Champion the use of AI, intelligent workflow automation, and digital tooling to industrialize the exit process from intake to execution.
Help define the development of an AI-enabled intake "front door," automated contract analysis, and executive dashboard providing real-time visibility of commercial and operational metrics.
Address legacy data quality and fragmentation issues (spanning customer, product, and financial datasets) to ensure clean inputs for automated decision-making.
Key Requirements & Qualifications
Commercial Acumen & Value Realisation: Proven ability to manage P&L impacts, quantify exit economics, build value frameworks, and make tough commercial decisions.
AI & Transformation Mindset: Demonstratedexperience leveraging AI, automation, and modern digital platforms to solve complex operational challenges and industrialize business processes.
Data & Process Acumen: Strong background in navigating enterprise data fragmentation, data quality initiatives, and large-scale operational change.
Transformation Leadership: Extensive experience leading large-scale product sunsets, infrastructure rationalizations, or complex enterprise migrations within telecommunications or high-complexity technology environments.
Governance & Stakeholder Engagement: Exceptional stakeholder management skills with the ability to lead through ambiguity and drive enterprise-wide alignment.