{"id":2078681,"url":"https://alion.io/job/telstra-group-mobile-technical-support-specialist","title":"Mobile Technical Support Specialist","company":{"id":188,"name":"Telstra Group","domain":"telstra.com.au","url":"https://alion.io/company/telstra","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":18,"ghost_share":0,"stale_share":0.111,"repost_share":0.111,"time_to_fill_p50_days":15,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canberra, Australia","Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":89000,"period":"year","method":"role_country_seniority_unknown","sample_n":14},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-08T09:02:59Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T11:36:43Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Employment Type\nPermanentClosing Date\n15 Oct 2026 11:59pmJob Title\nMobile Technical Support SpecialistJob Summary\nJob Description\nJoin our supportive Technical Support team, and help customers get the most from their mobile and unified communications (UC) services.\nYou’ll be supported to build your technical knowledge while resolving enquiries, coordinating requests and delivering a helpful, reliable customer experience.\nThis is a great opportunity to grow your career in customer service and technology.\nYou don’t need to know everything from day one-we value curiosity, clear communication and a willingness to learn.\nPLEASE NOTE : This role is for a fixed term of 12 months.\nWhat you’ll do\nRespond to customer enquiries about mobile and Unified Communications products by phone, email and approved digital channels.\nRecord and manage enquiries, incidents and requests in the service management system.\nUse work instructions to identify issues, provide first-level support and escalate when needed.\nKeep customers informed with clear, accurate and timely updates.\nMaintain device, SIM and service records\nWhat you’ll bring\nThis role requires Baseline Security Clearance; NV1 clearance is preferred. \n\nWe’re looking for someone who:\nHas customer service experience supporting mobile phones, or from an IT service desk, contact centre, or a retail or a customer-focused setting.\nCommunicates clearly and enjoys helping people solve problems.\nIs organised, dependable and comfortable learning new systems and processes.\nWorks well with others and takes ownership of tasks through to resolution.\nHolds a Baseline security clearance. 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