{"id":1944577,"url":"https://alion.io/job/telstra-group-network-operations-technical-analyst","title":"Network Operations Technical Analyst","company":{"id":188,"name":"Telstra Group","domain":"telstra.com.au","url":"https://alion.io/company/telstra","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":18,"ghost_share":0,"stale_share":0.111,"repost_share":0.111,"time_to_fill_p50_days":17,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Henderson, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":110000,"period":"year","method":"role_country_seniority_unknown","sample_n":19},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-10-06T05:41:30Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-09T02:20:23Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Employment Type\nPermanentClosing Date\n13 Oct 2026 11:59pmJob Title\nNetwork Operations Technical AnalystJob Summary\nJob Description\nWho We are\nWe're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.\nThis includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.\nThe Opportunity\nJoin Telstra's Transmission Operations team and play a key role in keeping our network running reliably for customers across Australia. You'll provide technical leadership during complex network incidents, drive operational improvements, and help build the capability of the wider team.\nThis is a permanent full-time, 24x7 shift role based in Clayton, Melbourne.\nWhat We Offer\nPerformance-related pay\nAccess to thousands of learning programs so you can level-up \nGlobal presence across 22 countries; opportunities to work where we do business.\nPurchased annual leave scheme\nAdditional Telstra day off\nAdditional 30% off Telstra products and services\nToolkit provided (laptop + mobile phone + plan paid for)\nWhat you'll do\nLead the technical response to complex network incidents and act as the senior escalation point for fault investigation and service restoration.\nSupport major incidents, coordinate technical teams and vendors, and provide clear communications to stakeholders during service disruptions.\nIdentify opportunities to improve network performance, processes, tools and automation through incident reviews and trend analysis.\nMonitor service performance, KPIs and customer impacts, taking proactive action to reduce risks and improve outcomes.\nMentor team members, share technical knowledge and support training and capability development across the transmission operations team.\nAbout you\nExperience in telecommunications or IT operations, ideally within transmission networks, network operations or incident management environments.\nStrong problem-solving skills and the ability to remain calm and decisive during critical incidents.\nKnowledge of ITIL incident management practices and service operations.\nExcellent communication and stakeholder management skills, with the ability to explain technical issues to both technical and non-technical audiences.\nA technical qualification in Engineering, IT or Telecommunications, or equivalent industry experience.\nAs part of your application with Telstra, you may receive communications from us on +61 440 135 548 \nWhen you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. 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