{"id":3671982,"url":"https://alion.io/job/telstra-group-operations-service-lead","title":"Operations Service Lead","company":{"id":188,"name":"Telstra Group","domain":"telstra.com.au","url":"https://alion.io/company/telstra","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":14,"ghost_share":0,"stale_share":0.143,"repost_share":0.071,"time_to_fill_p50_days":20,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-11-03T09:28:09Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-09T10:48:48Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Employment Type\nPermanentClosing Date\n13 Nov 2026 11:59pmJob Title\nOperations Service LeadJob Summary\nThe Operations Service Lead is responsible for leading the day-to-day delivery, performance, and continuous improvement of Telstra Broadcast Services' media and broadcast operations across India, while supporting global service delivery across multiple regions and time zones. The role ensures services are delivered efficiently, reliably, and in line with customer expectations, contractual commitments, and business objectives by managing operational processes, stakeholder relationships, service performance, and operational risk. Acting as the key operational liaison between customers, service delivery teams, engineering, product, project, and vendor partners, the Operations Service Lead drives service excellence, operational readiness, process optimisation, and continuous improvement initiatives. The position plays a critical role in enhancing customer experience, improving operational efficiency, and supporting the sustainable growth and profitability of the business.Job Description\nWho We Are\nTelstra is Australia’s leading telecommunications and technology company spanning over a century with a footprint in over 20+ countries. In India, we’re building a platform for innovative delivery and engagement that will strengthen our position as an industry leader. We’ve grown quickly since our inception in 2019, now with offices in Pune, Hyderabad and Bangalore.\n\nWhat We Offer\nPerformance-related pay \nAccess to thousands of learning programs so you can level-up \nGlobal presence across 22 countries; opportunities to work where we do business.\nUp to 26 weeks maternity leave provided to the birth mother with benefits for all child births\nEmployees are entitled to 12 paid holidays per calendar year\nEligible employees are entitled to 12 days of paid sick / casual leave per calendar year\nReceive insurance benefits such as medical, accidental and life insurances\nWhat You’ll Do\nLead and coordinate daily operational activities across global service delivery teams.\nMonitor operational performance, service reliability, and customer experience against agreed KPIs and SLAs.\nEnsure operational issues are identified, escalated, and resolved in a timely manner.\nOversee operational readiness for new services, products, and customer deliveries.\nDrive service excellence through proactive monitoring and continuous service improvement initiatives.\nDevelop and implement operational procedures, standards, and best practices.\nEnsure operational processes remain aligned with business objectives and customer requirements.\nSupport incident, problem, change, and risk management processes Identify opportunities to improve workflows, automation, efficiency, and service outcomes.\nLead initiatives that enhance operational capabilities and reduce operational risk.\nAnalyse operational data and trends to support business decision-making.\nImplement scalable processes that support business growth.\nDevelop strong relationships with key customers and internal stakeholders.\nSupport customer reviews and service governance activities.\nAct as an operational escalation point for critical customer issues. Ensure customer requirements are understood and incorporated into operational processes.\nAbout You\n8+ Experience in operations management, service delivery, managed services, telecommunications, broadcast operations, or technology services.\nStrong experience in leading customer-facing operational teams. Skilled in service recovery, customer escalation management, and operational prioritisation.\nProven ability to drive process improvement, workflow optimisation, and operational excellence.\nExperience in operational risk assessment, mitigation, governance, and compliance.\nStrong capability in service performance management and continuous improvement.\nExperience managing suppliers, vendors, and outsourced service providers.\nGood financial awareness, including budgeting, forecasting, cost management, and expenditure control.\nBachelor’s degree in Business, Operations, Engineering, Telecommunications, Broadcast Technology, or a related discipline.\nMBA, ITIL, PMP, PRINCE2, Agile, or equivalent certifications are desirable.\nIf you want to be surrounded by top talent at a company that gives back to the community, apply now!\nAs part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).\nWhen you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. \nAs part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.\nWe work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process. We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process. Adjustment requests and accessibility support can be arranged using the contact details below.\nWe are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on  or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment\n8+","description_format":"text","description_chars":6161,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Broadband","Telecom Infrastructure"],"lifecycle":[{"event":"open","at":"2026-11-03T09:28:09Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":20,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/telstra-group-operations-service-lead","json_url":"https://alion.io/job/telstra-group-operations-service-lead.json","meta":{"generated_at":"2026-11-09T11:47:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14103,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":188},"rest":"https://alion.io/mcp/rest/get_company?id=188"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftelstra-group-operations-service-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftelstra-group-operations-service-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftelstra-group-operations-service-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/telstra-group-operations-service-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftelstra-group-operations-service-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3671982}},{"tool":"search_jobs","arguments":{"company":"telstra.com.au","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3671982},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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