Regional Defence Technician

Employment Type

Closing Date

Job Title

Job Summary

Job Description

We’re an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

What We Offer

Performance-related pay

Access to thousands of learning programs so you can level-up

Global presence across 22 countries; opportunities to work where we do business.

Purchased annual leave scheme

Additional Telstra day off

Additional 30% off Telstra products and services

Toolkit provided (laptop + mobile phone + plan paid for)

About the role

As a Regional Defence Technician, you will work without immediate supervision or direction, undertake the full range of challenging end to end advanced activation and assurance functions, aligned to our current and future technology products and services. In addition, you will be tasked with Operating at the customers site to action incidents, service requests, and project tasks for information on the customers ICT environment.

Your key responsibilities and major tasks include, but are not limited to:

• Proactive looking for opportunities to support regional defence team, actively seek and support the regional team, with issues and opportunities.
• Working on the customers ICT environment that includes Defence’s Juniper ICT network, wireless technology, Skype of business voice, Video conferencing and passive infrastructure (Fibre and copper).
• Managing workload within the customers services management tool to meet SLA’s
• Working individually or with other teams to resolve incidents within SLA’s.
• Working individually or with other teams to deliver service requests that meet the customers’ requirements within SLA’s.
• Updating documentation during changes such as cable solve or MDF record books to maintain accuracy of the ICT environment.
• Maintain and report the security of the ICT environment.
• Provide weekly reporting or escalation to the Delivery Manager.
• Provide input into and maintain technical and or Procedural documentation.

About You

To hit the ground running we are looking for individuals who can confidently demonstrate the following:

• Hold a minimum of NV1 AGSVA security clearance
• High degree of customer management skills
• Knowledge on Data networks such as Juniper.
• Experience in voice technology IP and analogue SFB.
• Experience with passive ICT copper and fibre.
• Highly skilled in Microsoft Project, Word, Excel, PowerPoint, Visio.
• Expert communication and presentation skills
• Excellent negotiation skills
• Proven ability to manage conflicting demands
• Experience acting in a Program Manager capacity (desirable)
• Broad knowledge of commercial, technical & legal issues (desirable)
• Construction industry exposure through project management (desirable)

Please note all candidates must be Australian Citizens and hold a minimum of NV1 AGSVA security clearance to be considered. This role will require you to hold and maintain a Negative Vetting 2 (NV2) security clearance.

We’re amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.