{"id":3797169,"url":"https://alion.io/job/telstra-group-senior-software-engineer-salesforce-developer","title":"Senior Software Engineer - Salesforce Developer","company":{"id":188,"name":"Telstra Group","domain":"telstra.com.au","url":"https://alion.io/company/telstra","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":18,"ghost_share":0,"stale_share":0.111,"repost_share":0.056,"time_to_fill_p50_days":20,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":true,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Agentforce","optional":false},{"name":"Apex","optional":false},{"name":"Java","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"SQL","optional":false},{"name":"Visualforce","optional":false},{"name":"Azure","optional":true},{"name":"C#","optional":true},{"name":"Copilot Studio","optional":true},{"name":"JavaScript","optional":true},{"name":"JQuery","optional":true},{"name":"Knowledge Graph","optional":true},{"name":"LangChain","optional":true},{"name":"OpenAI","optional":true},{"name":"Python","optional":true},{"name":"RAG","optional":true},{"name":"Semantic Kernel","optional":true}],"status":"live","first_seen_at":"2026-11-05T09:56:51Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-07T10:46:18Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Employment Type\nPermanentClosing Date\n13 Nov 2026 11:59pmJob Title\nSenior Software Engineer - Salesforce DeveloperJob Summary\nJob Description\nWho We Are\nWe're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.\nThis includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.\nWhat is the focus of the role?\nSalesforce Developer role is to design technical architecture solutions that span multiple Salesforce Clouds (Sales, Service, Marketing, Analytics, Social, Communities) and include integration and authentication across systems; manage the development lifecycle to ensure the delivery of highly secure solutions that are optimized for performance and built to scale; articulate design considerations, trade-offs, benefits, and recommendations for a technical architecture.\nWhat we offer\nPerformance-related pay\nAccess to thousands of learning programs so you can level-up\nGlobal presence across 22 countries; opportunities to work where we do business.\nUp to 26 weeks maternity leave provided to the birth mother with benefits for all child births\nUp to 16 weeks paid paternity leave provided to the non-birthing partners\nEmployees are entitled to 21 paid annual leaves per calendar year\nEligible employees are entitled to 12 days of paid sick / casual leave per calendar year\nRelocation support options across India, from junior to senior positions within the company\nReceive insurance benefits such as medical, accidental and life insurances\nWhat You’ll Do\nResponsibilities\nThis role is key to the success of the Customer Order Management & Sales function at Telstra and will be responsible and accountable for the following:\nCollaborate with the Functional team to determine how best to implement solution \nProvide expert platform knowledge to the project team; \nProvide knowledge and guidance on Salesforce security best practices; Salesforce integration patterns, Salesforce data migration best practices; own the End to End Technical Solution on the project. \nAbility to provide technical governance across CRM solutions at Telstra \nAssess and improve the efficiency and effectiveness of the Salesforce application solutions to ensure user requirements and business objectives are met in a timely and cost effective manner \nAbility to understand and design provisioning solutions at Telstra and how CRM interacts with provisioning layers. \nStrong problem solving and analytical skills needed to support enterprise high availability Salesforce applications \nCoordinate with technical resource within and outside of Telstra \nMonitor process of software configuration/development/testing to assure quality deliverable. \nHigh coding standards and quality deliverables \nProvide training and educate other team members around core capabilities and helps them deliver high quality solutions and deliverables/documentation \nSelf-Motivated to perform activities around design, evolve and deploy changes into production \nDesign and develop AI-powered solutions using Salesforce Agentforce and Einstein capabilities. \nCollaborate with business and product teams to identify opportunities for AI-driven automation and customer experience improvements. \nIntegrate Salesforce CRM data with generative AI services while adhering to security, privacy, and governance standards. \nEvaluate and implement AI use cases including intelligent case summarization, knowledge retrieval, next-best-action recommendations, and autonomous agent workflows. \nGuide teams on AI best practices, prompt engineering, grounding techniques, and responsible AI usage within Salesforce ecosystems \nAbout You\nTo be successful in this role, you will bring:\nEssential Skills:\n8-10 years’ experience in CRM implementation, consulting or technical lead role, with at least 6 years of hands on experience as a Salesforce developer, or similar roles \nSalesforce Certifications essential \nVery strong in SF Design, Code, Intergration, Migration etc \nSalesforce - Service Cloud, Sales Cloud, Force. Com platform. Experience in building applications on force.com platform \nExtensive experience delivering solutions on the Salesforce platform. \nExtensive experience in developing & configuration SFDC Apex classes, Visualforce pages, workflows, Lightning, LWC \nDeep understanding of the architectural principals of web-based platforms including SaaS, multi-tenancy, multi-tiered infrastructure and application servers \nVery Strong SFDC knowledge and Integration components for SFDC (SFDC APIs, Apex controllers, Apex Web Services, Apex callout, outbound messaging, SFDC data loaders, etc.) \nStrong technical foundation including; Advanced structured programming - APEX, Force.com, .Net, Java, etc., understanding of RDMS concepts and structures, knowledge of SQL, structured system analysis and design methods, etc. \nShould be able to review design and code \nShould take the end to end responsibility of the assigned tasks \nHaving certifications is highly desirable \nUnderstanding of all cloud offerings in the market and ability to discuss cloud architectures \nAdvanced knowledge of SFDX. \nDegree level IT qualifications in Software or Systems Engineering. \nVisualforce pages, workflows, Lightning, LWC Mandate \nDeep understanding of the architectural principals of web-based platforms including SaaS, multi-tenancy, multi-tiered infrastructure and application servers \nUnderstanding of RDMS concepts and structures, knowledge of SQL, structured \nSalesforce AI & Agent force\nExperience with Salesforce Agentforce, Einstein AI, Prompt Builder, Copilot Studio/Agent Builder, and AI-enabled Salesforce capabilities. \nUnderstanding of Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), vector search, and AI application architectures. \nExperience designing and implementing AI-powered business workflows and autonomous agents. \nKnowledge of prompt engineering, prompt templates, grounding strategies, and AI response evaluation techniques. \nExperience integrating Salesforce with AI platforms such as Azure OpenAI, OpenAI APIs, or similar cloud AI services. \nUnderstanding of AI governance, responsible AI principles, data privacy, security, and compliance considerations. \nAbility to identify and translate business opportunities into practical AI use cases that deliver measurable business value. \nHighly Desirable Skills\nExcellent verbal and written communication skills \nKnowledge of XML, JSON and other data interchange formats is desirable \nKnowledge of Java , HTML5 , JQuery and other web technologies is desirable \nStrong development (coding), debugging, tuning skills. \nExcellent communication, documentation and presentation skills \nSalesforce AI Specialist, Agentforce Specialist, AI Associate, or related Salesforce AI certifications. \nExperience building conversational AI solutions, virtual assistants, or customer service agents. \nExposure to Python, LangChain, Semantic Kernel, vector databases, knowledge graphs, or AI orchestration frameworks. \nExperience with AI observability, evaluation frameworks, and model performance monitoring. \nIf you are looking to take the next step in your career, we want to hear from you!\nWe’re amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an ‘A’ rating. If you want to work for a company that cares about sustainability, we want to hear from you.\nAs part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).\nWhen you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. \nAs part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.\nWe work flexibly at Telstra. Talk to us about what flexibility means to you. 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