{"id":3997811,"url":"https://alion.io/job/telstra-group-technical-support-specialist-defence","title":"Technical Support Specialist – Defence","company":{"id":188,"name":"Telstra Group","domain":"telstra.com.au","url":"https://alion.io/company/telstra","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":14,"ghost_share":0,"stale_share":0.143,"repost_share":0.071,"time_to_fill_p50_days":20,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canberra, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-11-10T02:00:26Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T02:00:26Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Employment Type\nPermanentClosing Date\n16 Nov 2026 11:59pmJob Title\nTechnical Support Specialist - DefenceJob Summary\nJob Description\nThe Opportunity\nYou’ll work directly with customers and technical teams, supporting everything from scheduled video conferences and meeting-room technology through to end-user devices and network-connected services. You don’t need to be a highly specialised network engineer. What’s important is your technical aptitude, ability to troubleshoot logically, willingness to learn and commitment to delivering an excellent customer experience.\nThe role offers variety, with a combination of onsite customer engagement, technical troubleshooting and opportunities to build your capability across a broad range of ICT technologies.\nPlease note all candidates must be Australian Citizens and hold a minimum of NV1 AGSVA security clearance to be considered. This role will require you to hold and maintain a Negative Vetting 2 (NV2) security clearance.\nKey Responsibilities\nProvide onsite technical support across audio-visual, video conferencing, desktop and end-user ICT technologies.\nInstall, configure, maintain and troubleshoot video conferencing and associated AV equipment.\nSupport scheduled video conferences and respond to technical issues affecting meetings and collaboration services.\nDiagnose desktop, user and connectivity issues and resolve or escalate incidents as appropriate.\nSupport ICT environments incorporating network, wireless, voice, video conferencing and passive infrastructure technologies.\nManage incidents and service requests through the customer’s service management platform, working to agreed service levels.\nDeliver a high-quality onsite experience to customers, including senior and VIP stakeholders.\nConduct system health checks and proactively identify opportunities to improve service reliability and customer experience.\nWork independently and collaboratively with technical teams to troubleshoot and resolve faults.\nMaintain accurate technical documentation and infrastructure records following changes or maintenance activities.\nFollow established technical procedures, security requirements and work instructions while escalating complex issues appropriately.\nTravel between customer locations within the region where required.\nAbout You\nYou’re a practical, customer-focused ICT professional who enjoys solving problems and working directly with users. You bring a hands-on approach, strong communication skills and the ability to remain calm and methodical when troubleshooting technical issues.\nYou’ll ideally bring:\nExperience in desktop support, end-user computing, service desk or onsite ICT support.\nExposure to audio-visual, video conferencing or unified communications technologies.\nSound understanding of basic networking concepts and connected ICT environments.\nExposure to Juniper, Cisco or similar network technologies would be advantageous, but advanced network engineering expertise is not required.\nStrong troubleshooting and logical problem-solving capability.\nExcellent customer service and stakeholder communication skills.\nAbility to follow technical procedures and work instructions while knowing when to escalate.\nStrong organisational skills with the ability to manage competing incidents, requests and priorities.\nAbility to work autonomously as well as collaboratively with other technical teams.\nA curious, adaptable mindset with the ability to quickly learn new technologies and systems.\nAn understanding of workplace health, safety and risk management practices.\nFlexibility to travel between customer locations and, where required, interstate.","description_format":"text","description_chars":3638,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Broadband","Telecom Infrastructure"],"lifecycle":[{"event":"open","at":"2026-11-10T02:00:26Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-10T03:16:56Z"},"pay":null,"html_url":"https://alion.io/job/telstra-group-technical-support-specialist-defence","json_url":"https://alion.io/job/telstra-group-technical-support-specialist-defence.json","meta":{"generated_at":"2026-11-10T03:16:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7640,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":188},"rest":"https://alion.io/mcp/rest/get_company?id=188"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftelstra-group-technical-support-specialist-defence"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftelstra-group-technical-support-specialist-defence"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftelstra-group-technical-support-specialist-defence"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/telstra-group-technical-support-specialist-defence\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftelstra-group-technical-support-specialist-defence"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3997811}},{"tool":"search_jobs","arguments":{"company":"telstra.com.au","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3997811},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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