{"id":2838207,"url":"https://alion.io/job/telstra-group-technology-associate-consultant-servicenow","title":"Technology Associate Consultant - ServiceNow","company":{"id":188,"name":"Telstra Group","domain":"telstra.com.au","url":"https://alion.io/company/telstra","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":18,"ghost_share":0,"stale_share":0.111,"repost_share":0.111,"time_to_fill_p50_days":19,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"Agile","optional":true}],"status":"live","first_seen_at":"2026-10-19T07:52:04Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-23T19:19:21Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Employment Type\nPermanentClosing Date\n2 Nov 2026 11:59pmJob Title\nTechnology Associate Consultant - ServiceNowJob Summary\nJob Description\nWho We Are\n We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.\nThis includes making Telstra the place you want to work. For you, that means having a career that grows with you and working with a team powered by human connection that prioritizes wellbeing and choice.\nWhat We Offer\n Performance-related pay\nAccess to thousands of learning programs so you can level-up\nGlobal presence across 22 countries; opportunities to work where we do business.\nPurchased annual leave scheme\nAdditional Telstra day off\nAdditional 30% off Telstra products and services\nToolkit provided (laptop + mobile phone + plan paid for)\nWhat is the focus of the role?\nAs an Associate Consultant aligned to ServiceNow, you will assist senior technical staff to engineer, develop, deliver and support ITSM platform solutions within Defence environments, contributing to delivery milestones being achieved and customer service levels being met. The role focuses on building foundational capability while supporting platform operations and contributing to the transition to an internally owned operating model.\nAs an Associate Consultant, your role centres on collaborating with and supporting your team by providing technical service, solutions and implementation support for ServiceNow applications and systems delivered for our customer. In this role, you support the DevSecOps team to deliver reliable and secure ITSM solutions, contributing to configuration, testing, deployment and operational support activities. Your teamwork, learning mindset and ability to apply feedback are critical as you continue developing your technical knowledge and capability in platform delivery and operations.\nResponsibilities:\nAssist in performing technical tasks including configuration, testing, deployment and support of ServiceNow platform capabilities \nCollaborate with senior team members to contribute to the design, development and delivery of ServiceNow solutions \nSupport ITSM workflows including incident, problem and change management activities \nAssist with integration activities and workflow development under guidance from senior engineers \nSupport platform operations including basic incident resolution and service requests \nContribute to documentation of platform configurations, processes and operational procedures \nApply a continuous learning mindset to build technical knowledge in ServiceNow and ITSM practices \nIdentify issues and escalate risks to senior team members to support delivery outcomes \nContribute to continuous improvement initiatives and process optimisation activities \nSupport transition activities including knowledge capture and internal capability uplift\nKey Skills\nAnalytical Thinking \nCommunication Continuous \nImprovement Process \nCustomer Engagement \nGroup Problem Solving \nListening \nRequirements Definition \nStakeholder Management \nWritten and verbal communication \nServiceNow platform fundamentals or adjacent technologies, such as BMC Remedy and Service Manager\nITSM process awareness \nBasic scripting or automation awareness \nQualifications / Certifications\nAGSVA NV2 Security Clearance or an ability to gain NV2\nRelevant tertiary qualification or equivalent experience \nServiceNow training or certifications desirable \nExperience working in IT technical support \nIT Service Management exposure \nExperience in Agile practices\nWe're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.\n As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).\nWhen you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.\nAs part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.\nWe work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process. We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process. Adjustment requests and accessibility support can be arranged using the contact details below.\nWe are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment","description_format":"text","description_chars":5625,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Continuous learning","Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Broadband","Telecom Infrastructure"],"lifecycle":[{"event":"open","at":"2026-10-19T07:52:04Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":0.9,"p_active":0.871,"p_room":0.9,"age_days":6,"expected_fill_days":19,"reasons":["conf:58","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/telstra-group-technology-associate-consultant-servicenow","json_url":"https://alion.io/job/telstra-group-technology-associate-consultant-servicenow.json","meta":{"generated_at":"2026-10-26T09:17:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12465,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":188},"rest":"https://alion.io/mcp/rest/get_company?id=188"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftelstra-group-technology-associate-consultant-servicenow"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftelstra-group-technology-associate-consultant-servicenow"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftelstra-group-technology-associate-consultant-servicenow"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/telstra-group-technology-associate-consultant-servicenow\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftelstra-group-technology-associate-consultant-servicenow"}]}