{"id":3618270,"url":"https://alion.io/job/telus-digital-manager-delivery","title":"Manager, Delivery","company":{"id":6117,"name":"TELUS Digital","domain":"telusdigital.com","url":"https://alion.io/company/telus-digital","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-11-05T05:54:30Z"}},"role":"QA","role_family":"QA","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbus, United States","Boston, United States","Durham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":160000,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Scrum","optional":false},{"name":"Kanban","optional":true},{"name":"Statistical Process Control","optional":true}],"status":"live","first_seen_at":"2026-11-02T14:36:54Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-05T02:49:08Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Who We Are\nWelcome to TELUS Digital where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.\nWith a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.\nFrom mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are, all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.\nThe Opportunity\nAs a Manager, Delivery, you'll be a key member of our leadership Tri-Force, working closely with Engineering Managers and Product Leads. Your primary responsibility will be leading multidisciplinary project teams to deliver high-quality solutions for our clients. Together, you'll establish and grow partnerships with clients to deliver world-class products.\nResponsibilities\nDrive product development, leading the creation of products that are critical to our clients’ businesses\n\nLean on your deep client services experience to drive effective decision-making on complex issues of scope, design, architecture, and process\n\nDeliver timely, tailored communication for various audiences: engineering teams, product managers, marketing partners, and C-level executives\n\nCreate, guide, and communicate the holistic project plan and goals to create alignment and drive convergent implementation\n\nEncourage sustainable flow for your team while focusing on key client objectives\n\nBe flexible and adaptive to changing scenarios and environments by applying appropriate project management frameworks to suit the customer and product\n\nRegularly visit your client, usually 1-3 days per month, up to 20% of the time during kickoff or launch periods\n\nEngage directly with clients, managing the account details, project scope, and relationship\n\nQualifications\n7+ years of experience in the software development industry as a Project Manager, Product Manager, Product Owner, Team Lead, or Scrum Master in a client services business\n\nExperience leading Fortune 500 custom software development projects, from discovery through UX design, implementation, and deployment\n\nDemonstrated empathy, experience, and confidence managing software projects with complex scope and with multiple external/client executive stakeholders\n\nAn experienced technical problem solver who can adeptly figure out how to address and communicate technical or process issues between systems (e.g., API issues vs client-side, bug management issues, etc.)\n\nExpert communicator who regularly runs workshops and structured meetings to align client stakeholder groups on enterprise business goals\n\nYou have a blend of business, user experience, and software project management acumen, and a mindset of motivating clients and 3rd party counterparts to be collaborative partners\n\nYou've managed projects in which you mentor other product, development, design, and testing team members\n\nProfessional or personal experience utilizing AI tools\n\nBonus Points\nProfessional experience as a Project or Product Manager and Scrum Master from a major technology consultancy or agency\n\nLed projects that require the build and delivery of successful native iOS and/or Android applications that have been successfully delivered to a high volume of users\n\nYou’ve taken part in Agile transformation or application of Agile methodology (Scrum, Kanban, etc.) on software development projects\n\nCertifications such as CSM, CSPO, PMP, SA, SPC, etc.\n\nEqual Opportunity Employer\nAt TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.\nWe will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.\nFor more information on how we use your information, see our Privacy Policy.","description_format":"text","description_chars":4677,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services","AI Training Data & Annotation"],"lifecycle":[{"event":"open","at":"2026-11-02T17:23:11Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":33,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":160000,"is_top_pay":true},"html_url":"https://alion.io/job/telus-digital-manager-delivery","json_url":"https://alion.io/job/telus-digital-manager-delivery.json","meta":{"generated_at":"2026-11-05T06:09:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7585,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6117},"rest":"https://alion.io/mcp/rest/get_company?id=6117"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftelus-digital-manager-delivery"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftelus-digital-manager-delivery"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftelus-digital-manager-delivery"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/telus-digital-manager-delivery\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftelus-digital-manager-delivery"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3618270}},{"tool":"search_jobs","arguments":{"company":"telusdigital.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3618270},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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