{"id":648150,"url":"https://alion.io/job/telus-digital-senior-director-design","title":"Senior Director, Design","company":{"id":6117,"name":"TELUS Digital","domain":"telusdigital.com","url":"https://alion.io/company/telus-digital","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Design","role_family":"Design","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlottesville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":190000,"max":246000,"currency":"USD","period":"year","gross":null,"usd_annual":246000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-11T20:15:20Z","employer_posted_date":"2026-08-11","last_verified_at":"2026-10-22T02:36:48Z","board_verified":true,"closed_at":null,"days_open":71,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":71},"description":"Who We Are\nWelcome toTELUS Digital, where innovation drives impact at a global scale. As an award-winning digital agency and the digital division ofTELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.\nWith a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across: Digital Product Strategy & Innovation, Digital Marketing Services, Web & Mobile App Development, Data & AI, Cloud Engineering, and Enterprise Technology Modernization.\nFrom mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are, all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.\nLocation\nThis role will be in a Work From Near (Hybrid) capacity based in our Columbus, OH, or Charlottesville, VA office.\nThe Opportunity\nThis is a rare seat at the table: a Senior Director, Design role where your impact is felt across clients, craft, and company, not just one team or one account. You'll shape the design strategy for a portfolio of Fortune 500 relationships, lead a talented organization across Design, Creative Services, and Content Design globally to define what world-class digital product design looks like at TELUS Digital.\nThis isn't a role where you're executing someone else's vision. You'll set the direction for how we work, how we grow, and how design earns its place in the most consequential conversations our clients are having.\nResponsibilities\nDesign Vision & the Future of the Craft\nDevelop and champion a forward-looking vision for design at TELUS Digital, one that anticipates how AI, emerging tools, and shifting user expectations will reshape what designers do and how they do it\n\nDefine the future competencies of our design organization: the skills, mindsets, and ways of working that will keep our teams and clients ahead of the curve\n\nTranslate that vision into tangible practice: how we hire, how we develop talent, how we evaluate quality, and how we talk about design's value in the market\n\nStay genuinely curious and connected to the broader design and technology landscape, bringing outside perspectives in and helping the team make sense of rapid change\n\nClient & Practice Leadership\nOwn design outcomes across a portfolio of Fortune 500 accounts, from executive relationships and QBRs to the quality of what ships\n\nServe as a trusted design authority at the C-suite level, influencing client strategy and product direction, not just delivery\n\nPartner with strategic consultants and business development teams to shape how design is positioned and sold in new and existing engagements\n\nDrive alignment in complex, high-stakes situations, bringing teams back on track and bringing clients along with clarity and confidence\n\nTeam Building & Culture\nLead, mentor, and grow a team of over 100 designers, content designers, creative services consultants, and design leaders, creating the conditions for exceptional work and meaningful careers\n\nRecruit actively and elevate TELUS Digital's presence in the design community through thought leadership, networking, and external visibility\n\nBuild a studio culture that balances craft ambition with practical delivery, where feedback is honest, standards are high, and people want to do their best work\n\nBusiness Impact\nDeliver on revenue targets within your portfolio while identifying opportunities to deepen and expand client relationships\n\nBring a sharp commercial lens to resourcing, investment decisions, and account health, not just design quality\n\nContribute to the infrastructure of the practice: hiring, playbooks, training, and capability-building initiatives\n\nCompetencies\n10+ years in design leadership, with significant experience in a client-facing environment such as an agency, consultancy, or embedded within complex enterprise engagements\n\nA clear track record of leading design teams that produce best-in-class digital products. Work that sets the bar, wins recognition, and consistently raises the standard for what's possible in the space\n\nProven experience managing and developing senior designers and design leaders, including performance management and career growth\n\nFluency in the full product development lifecycle from strategy and concepting through engineering handoff and launch across multi-disciplinary teams\n\nThe executive presence to present to C-suite stakeholders and the coaching ability to develop that same skill in others\n\nA track record of building trust with clients over time, not just delivering projects\n\nExperience managing the business side of design engagements: scope, margin, resourcing, and stakeholder alignment\n\nCommitment to building inclusive teams with demonstrated experience mentoring designers from underrepresented backgrounds\n\nComfortable leading distributed teams and navigating the realities of remote-first collaboration\n\nEqual Opportunity Employer\nAt TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.\nWe will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.\nFor more information on how we use your information, see our Privacy Policy.","description_format":"text","description_chars":5802,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services","AI Training Data & Annotation"],"lifecycle":[{"event":"open","at":"2026-09-10T20:19:35Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.636,"p_room":0.28,"age_days":70,"expected_fill_days":32,"reasons":["conf:1","velocity","win:tail","crowd:"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":246000,"is_top_pay":true},"html_url":"https://alion.io/job/telus-digital-senior-director-design","json_url":"https://alion.io/job/telus-digital-senior-director-design.json","meta":{"generated_at":"2026-10-22T03:51:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3867,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6117},"rest":"https://alion.io/mcp/rest/get_company?id=6117"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftelus-digital-senior-director-design"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftelus-digital-senior-director-design"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftelus-digital-senior-director-design"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/telus-digital-senior-director-design\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftelus-digital-senior-director-design"}]}