{"id":3734640,"url":"https://alion.io/job/telus-health-customer-service-representative","title":"Customer Service Representative","company":{"id":721840,"name":"TELUS Health","domain":"telushealth.com","url":"https://alion.io/company/telushealth-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-11-06T06:08:53Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":37},"description":"TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.\nOur team and what we’ll accomplish togetherOur team delivers critical Employee Assistance Program (EAP) support to organizations across Latin America, serving as the vital first point of contact for employees seeking wellness, legal, financial, and nutritional guidance. As a Customer Services Representative based in Mexico City, you'll be at the heart of our mission to provide seamless, user-centered access to mental health and wellness services-directly impacting the wellbeing of thousands of employees. You'll work in a dynamic, multicultural environment where your ability to listen, empathize, and connect people with the right resources makes a real difference in their lives.\nWhat You'll Do\nReceive and manage routine and critical calls from Employee Assistance Program (EAP) users across Latin America, providing empathetic support and accurate information\nHandle inquiries through multiple channels including the Wellness Portal chat, mobile app, and email to ensure seamless access to services\nConduct data intake, identify consultation reasons, and route users to appropriate resources with precision and care\nRefer psychological cases to the regional clinical team and nutrition cases to the regional nutrition team, ensuring proper case management and continuity of care\nCoordinate referrals with external professionals (lawyers, accountants, nutritionists) across Latin America and follow up to ensure positive user outcomes\nMonitor user experience throughout the service journey and conduct post-care follow-up surveys to gather feedback\nCollaborate with team members on departmental process improvements and maintain Community Resources documentation as needed\nWhat You Bring\nCurrently enrolled as a university student in Psychology, Human Resources, Law, Finance/Economics, or Nutrition\nPrevious call center experience (excluding collections call centers)\nEnglish language proficiency at Intermediate level (B2+) or higher\nIntermediate proficiency with Microsoft Office and Google Workspace\nStrong listening and empathy skills with the ability to handle sensitive conversations\nExcellent organizational skills and attention to detail in managing multiple inquiries and referrals\nAbility to work in a fast-paced, multicultural environment and adapt to changing priorities\nWhat We Offer\nPart-time position: 6.5 hours per day, 6 days per week.\nHybrid work model combining remote and in-office collaboration\nExcellent work environment in a dynamic, multicultural setting\nBenefits package including:\nMedical insurance (Major and Minor coverage)\nDental and Vision coverage\nLife insurance\nFuneral insurance\nA bit about us\nWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.\nTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.\nBy applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.","description_format":"text","description_chars":3907,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance","Hybrid work","Life insurance"],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telemedicine & Virtual Care","Digital Mental Health","Occupational Health"],"lifecycle":[{"event":"open","at":"2026-11-04T09:02:58Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.582,"p_room":0.55,"age_days":37,"expected_fill_days":26,"reasons":["conf:5","win:tail"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/telus-health-customer-service-representative","json_url":"https://alion.io/job/telus-health-customer-service-representative.json","meta":{"generated_at":"2026-11-06T09:57:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18072,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":721840},"rest":"https://alion.io/mcp/rest/get_company?id=721840"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftelus-health-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftelus-health-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftelus-health-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/telus-health-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftelus-health-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3734640}},{"tool":"search_jobs","arguments":{"company":"telushealth.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3734640},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}