{"id":3721256,"url":"https://alion.io/job/telus-implementation-lead-defined-benefits","title":"Implementation Lead, Defined Benefits","company":{"id":2597,"name":"TELUS","domain":"telus.com","url":"https://alion.io/company/telus","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":96,"open_postings":8,"ghost_share":0,"stale_share":0.375,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T16:58:01Z","employer_posted_date":null,"last_verified_at":"2026-11-03T16:58:01Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.\nJoin our team \nJoin our dynamic team as an Implementation Lead and become the strategic bridge between cutting-edge technology solutions and client success. You'll lead high-impact implementations for enterprise clients, coordinating project teams of approximately 10 professionals through complex system transitions while ensuring exceptional delivery quality.\n\nThis is a remote position with the option for in-person attendance in a TELUS Health office, if available in your area. The ability to travel is required.Here’s the impact you’ll make and what we’ll accomplish together \nThis role offers the unique opportunity to shape client relationships, drive methodology excellence, and directly influence the success of transformational projects in the defined benefits administration industry.\nWhat You'll Do\nStrategic Project Leadership & Client Partnership\n\nLead end-to-end delivery of high-quality implementations and ongoing production support for enterprise client projects\n\nPartner with clients to validate project scope, timelines, and delivery methodology, ensuring smooth transitions to new solutions\n\nEstablish and maintain client-specific success criteria for long-term relationship excellence\n\nIdentify and mitigate risks to client satisfaction while developing proactive resolution strategies\n\nMethodology Excellence & Team Coordination\n\nOwn and champion our implementation methodology, presenting it confidently to clients and establishing robust project governance\n\nProvide strategic guidance and coordination to implementation teams of approximately 10 professionals, including Functional Leads and Business Analysts\n\nDrive continuous improvement by identifying methodology enhancements and sharing insights with leadership\n\nStakeholder Management & Solution Optimization\n\nCollaborate seamlessly with Project Managers, Functional Leads, and product development teams to deliver optimal solutions\n\nNavigate complex stakeholder relationships, serving as the key spokesperson for internal methodology and project decisions\n\nControl project scope based on contractual agreements while maintaining positive client relationships\n\nProactively identify opportunities for product enhancements that drive meaningful business improvements for clients\n\nKey Qualities We're Looking For\nProject Leadership Excellence\n\nDecisive under pressure - Make confident decisions even with uncertainties and identified risk levels\n\nInfluential communicator - Effectively influence both internal teams and client stakeholders\n\nAdaptive presenter - Understand your audience and tailor communication style accordingly\n\nTechnical Acumen & Communication\n\nTechnical translator - Express complex technical concepts in clear, accessible terms\n\nPositive team catalyst - Maintain optimism and keep teams engaged through challenging implementations\n\nProcess innovator - Proactively propose improvements to current processes and methodologies\n\nKnowledge multiplier - Effectively transfer expertise and guide team members\n\nProfessional Excellence\n\nExceptional communicator - Demonstrate excellent written and verbal communication skills with experience presenting to senior management\n\nTechnology-savvy - Show demonstrated aptitude for technology and system development lifecycle understanding\n\nReliable performer - Consistently deliver results while remaining flexible and adaptable in fast-paced environments\n\nMulti-tasking expert - Successfully manage multiple priorities in challenging, dynamic environments\n\nRequirementsTechnical Skills\n\nBachelor's degree in administration, computer science, actuarial mathematics, business analysis, or related field\n\n10+ years of experience in pension plan management, workflow management system implementation, or administrative process automation\n\nDemonstrated aptitude for technology and system development lifecycle\n\nImplementation methodology ownership and presentation experience\n\nScope control based on contracts\n\nProficiency in current computer technologies\n\nSoft Skills\n\nStrong project leadership abilities\n\nAbility to provide day-to-day guidance to implementation teams\n\nTeam engagement and coordination\n\nOrganizational effectiveness\n\nExcellent written and verbal communication skills\n\nAbility to express technical concepts clearly\n\nAbility to influence people (internally and with clients)\n\nStrong problem-solving skills\n\nRisk identification and mitigation strategy development\n\nCollaborative working style with Project Managers and product development teams\n\nWhat's In It For You\nLead large-scale transformational projects that directly impact enterprise clients\n\nDevelop expertise in cutting-edge implementation methodologies and client relationship management\n\nWork with talented project teams of approximately 10 professionals\n\nGuide and support implementation professionals through complex projects\n\nDrive methodology improvements and contribute to organizational excellence\n\nBuild meaningful relationships with enterprise clients during critical system transitions\n\nNice to Have\nExperience with pension administration software systems\n\nBilingualism would be considered an asset\n\nAdvanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its international scope. \nSalary Range: $98,000 - $115,000 \nActual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. \nTELUS Health offers rewarding benefits, which may vary per job function, such as:\n\nComprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family\n\nFlexibility to work in-office, virtually or a combination of both\n\nGenerous company matched pension\n\nOpportunity to give back to communities in which we work, live and serve\n\nCareer growth and learning & development opportunities to develop your skills\n\nAnd much more…\n\nA bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. \nTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. \nDisclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.\nNote for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.\nBy applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.\nOriginally posted on Himalayas","description_format":"text","description_chars":8414,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Broadband"],"lifecycle":[{"event":"open","at":"2026-11-04T02:28:00Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Positions approved through LMIA in 12 months: 3","filings_12m":3,"filings_prev_12m":0,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Talent Stream; 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