{"id":2933992,"url":"https://alion.io/job/telus-senior-project-manager-payvider-operations","title":"Senior Project Manager, Payvider Operations","company":{"id":2597,"name":"TELUS","domain":"telus.com","url":"https://alion.io/company/telus","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ottawa, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":111000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":336},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T15:34:25Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-24T17:09:02Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Description\nOur team and what we'll accomplish together\nAs a Senior Project Manager on the TELUS Health Payvider Operations Project Management team, you'll lead complex, high-stakes healthcare system implementations that directly impact customers across Canada. You’ll manage large-scale projects in our Electronic Medical Records (EMR) space, Health Benefits Management initiatives, and/or Pharmacy system deployments, working independently to drive projects from business case and project charter through project planning with flexibility to develop your own framework. Your leadership will be critical for successful project delivery, working alongside a collaborative, values-driven team committed to continuous improvement and excellence.\nWhat you'll do\nLead complex projects in our Payvider Operations portfolio - whether EMR, Health Benefits Management, or Pharmacy system implementations; working independently but overseeing a team to develop project charters, creating business cases, managing schedules, budgets, and risk with minimal supervision while escalating strategically when needed\n\nPresent to senior leadership with confidence and clarity, translating complex technical and project information into actionable insights that drive decision-making across client and internal stakeholders\n\nManage diverse, matrixed project teams (Business Analysts, Data Analysts, Clinical teams, Communications, vendors) through facilitation and mentorship, ensuring alignment across internal TELUS teams and external client organizations\n\nChampion standardized project management methodologies, tools, and collaborative platforms while driving delivery excellence and mentoring functional team members\n\nManage and analyze complex reporting and ensure implementations deliver tangible benefits to TELUS Health and customers\n\nDevelop highly effective project communications (infographics, briefing notes, executive reports) tailored to diverse audiences, from client-facing comms to executive leadership/Steerco updates\n\nQualifications\nWhat you bring\nBachelor's degree in Business, Computer Science, Healthcare, or a related field\n\nProject Management Professional (PMP) certification\n\nMinimum 5+ years of progressive project management experience with demonstrated expertise in project management principles, tools, and methodologies\n\nMinimum 5+ years leading large-scale, complex healthcare system implementations (EMR, clinical systems, health benefits platforms) through full project lifecycle including sustainability planning\n\nProven ability to work independently with minimal supervision, managing multiple competing priorities under pressure and meeting firm deadlines\n\nAdvanced proficiency in healthcare system implementations with demonstrated understanding of health systems, operational complexity, and patient care impact\n\nStrong leadership skills including decision-making, influencing without formal authority, and managing stakeholder expectations in matrixed environments\n\nDemonstrated expertise in managing ambiguity and applying change management and systems thinking methodologies\n\nAbility to communicate complex information clearly to diverse audiences-from clinical staff to senior leadership\n\nGreat-to-haves\nGraduate degree in Business Administration, Healthcare Management, or a related field\n\nAdvanced training or certification in change management and implementation science\n\nBilingual capability (English and French)\n\nAdvanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); 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