{"id":2508459,"url":"https://alion.io/job/templar-shield-solution-engineer-servicenow-operational-technology-management-texas","title":"Solution Engineer (ServiceNow Operational Technology Management) - Texas","company":{"id":1969172,"name":"Templar Shield","domain":"templarshield.com","url":"https://alion.io/company/templarshield","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":156000,"period":"year","method":"global_role_seniority_cell","sample_n":519},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"JavaScript","optional":false},{"name":"Linux","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false},{"name":"TCP/IP","optional":false},{"name":"ITSM","optional":true},{"name":"OPC UA","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-10-14T07:33:09Z","employer_posted_date":null,"last_verified_at":"2026-10-14T07:33:09Z","board_verified":false,"closed_at":null,"days_open":11,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":11},"description":"Category: Technology \n\nLocation: \n\nThe ServiceNow OperationalTechnology Solution Engineer supports the design, configuration,implementation, and optimization of ServiceNow Operational TechnologyManagement solutions for enterprise clients. Working under the architecturaldirection of a ServiceNow Architect, the Solution Engineer performs hands-ondelivery activities across OT asset onboarding, CMDB and CSDM data modeling, OTDiscovery, integrations, workflow automation, reporting, testing,documentation, and client enablement.\nThe Solution Engineer worksdirectly with client stakeholders across OT operations, cybersecurity,infrastructure, engineering, risk, maintenance, and ServiceNow teams. This rolehelps clients establish accurate OT asset visibility, connect OT devices andproduction context to the CMDB, automate operational workflows, and useServiceNow data to strengthen uptime, resilience, vulnerability management,maintenance planning, and risk reduction.\nThis is a hands-on,client-facing technical delivery role. The Solution Engineer owns assignedtechnical workstreams, supports Architects and Managers, and contributes tosuccessful client outcomes through high-quality configuration, development,testing, and operational support.\n\nRequirementsPrimary Responsibilities:OT SolutionDelivery and Asset Onboarding\nConfigure and implementServiceNow Operational Technology Management and related ServiceNow platformcapabilities under the direction of the assigned Architect.\n\nSupport OT asset onboarding,import, discovery, classification, lifecycle management, and validationactivities across industrial and critical-infrastructure environments.\n\nTranslate approved business andtechnical requirements into well-defined user stories, configuration tasks,acceptance criteria, test cases, and technical documentation within an Agiledelivery model.\n\nConfigure OT workflows, forms,notifications, approvals, tasks, and automation that support asset management, OTservice management, maintenance planning, issue resolution, and remediationprocesses.\n\nSupport role-based access,data-access controls, and secure handling of OT information in accordance withclient requirements and ServiceNow leading practices.\n\nCMDB CSDM andOT Discovery\nConfigure and maintain OT assetdata models within the CMDB, including appropriate CI classes, attributes,ownership structures, relationships, reconciliation rules, data-qualitycontrols, and governance processes.\n\nSupport CSDM alignment byrelating OT devices, OT system services, production processes, sites, owners,dependencies, and related IT services where applicable.\n\nConfigure and support OTDiscovery schedules, Service Graph Connectors, data imports, and integrationprocesses used to bring OT asset information into ServiceNow.\n\nValidate discovered andimported OT data, resolve data-quality issues, and support CI identification,reconciliation, enrichment, and lifecycle-management activities.\n\nAssist in developing OT assetgovernance, CMDB stewardship, ownership, access, and operational-datamanagement processes.\n\nDevelopmentIntegration Reporting and Automation\nConfigure and develop scalableServiceNow solutions using out-of-the-box capabilities, configuration,integrations, automation, and controlled customization.\n\nDesign, develop, document,maintain, and troubleshoot integrations between ServiceNow and OT assetplatforms, industrial cybersecurity tools, network-management systems,vulnerability-management platforms, infrastructure tools, and other third-partytechnologies.\n\nUse Flow Designer, IntegrationHub, APIs, import sets, transform maps, scripting, and related ServiceNowcapabilities to automate OT and operational workflows.\n\nDevelop reports, dashboards,KPIs, alerts, notifications, and operational analytics that provide visibilityinto OT assets, data quality, maintenance, vulnerabilities, incidents,compliance, and risk.\n\nEvaluate and implementappropriate ServiceNow Otto, AI Control Tower, and AI-enabled workflowcapabilities for OT use cases while considering security, privacy, governance,explainability, human oversight, and responsible use.\n\nTestingDeployment and Technical Governance\nDevelop and execute unit,system, integration, and regression testing, including test scripts, documentedresults, defect resolution, and validation against approved requirements.\n\nSupport user acceptancetesting, deployment planning, production transition, stabilization, andpost-production troubleshooting.\n\nFollow established SDLC andAgile practices to ensure technical activities, decisions, changes, anddeliverables are documented, reviewed, coordinated, and controlled.\n\nConduct peer reviews andpromote Templar Shield development standards, secure configuration practices,and ServiceNow leading practices.\n\nProduce and maintain technicaldocumentation, including configuration specifications, integrationdocumentation, data mappings, operating procedures, deployment and rollbackplans, troubleshooting guidance, and testing documentation.\n\nClientCollaboration and Professional Development\nParticipate in stakeholderworkshops, requirements gathering, process analysis, design reviews, solutiondemonstrations, sprint reviews, client training, and feedback sessions.\n\nCommunicate technical concepts,implementation decisions, issues, risks, and recommendations to technical andnon-technical stakeholders.\n\nBuild effective workingrelationships with client stakeholders, Architects, Managers, Engineers, andgeographically distributed delivery teams.\n\nMaintain current knowledge ofServiceNow releases, Operational Technology Management capabilities, OTcybersecurity trends, industrial technologies, and applicable regulatory orindustry developments.\n\nPractice Sales &Support:TheSolution Engineer supports Templar Shield’s Practice Leads and Architects bycontributing technical expertise to business-development activities andpractice growth.\n\nSupport technical discovery, solution demonstrations, estimates, proposals, Statements of Work (SOWs), and responses to Requests for Proposals (RFPs).\n\nContribute to reusable implementation methods, technical accelerators, templates, demonstrations, training materials, and other practice assets.\n\nTechnical Knowledge and SkillsCandidatesmust demonstrate strong administration, configuration, development,integration, documentation, and technical support skills across ServiceNowOperational Technology Management and related platform capabilities, including:\n\nStrong working knowledge ofServiceNow Operational Technology Management, CMDB, CSDM, Service GraphConnectors, OT Discovery, Industrial Workspace, and related ServiceNowcapabilities.\n\nFamiliarity with OT assetmanagement, industrial-control-system environments, OT device classification,asset lifecycle management, operational resilience, and OT cybersecurityconcepts.\n\nExperience configuringServiceNow applications using Flow Designer, Integration Hub, business rules,client scripts, UI policies, notifications, forms, tables, access controls,reports, dashboards, and related platform components.\n\nProficiency with JavaScript,Glide APIs, REST and SOAP web services, JSON, XML, authentication,certificates, SSL/TLS, and established ServiceNow integration patterns.\n\nAbility to configure andsupport CMDB data models, CI classes, identification and reconciliation rules,data imports, transform maps, ownership models, relationships, and data-qualitycontrols.\n\nExperience developing reports,dashboards, analytics, and executive-level views that support OT assetvisibility, operational performance, maintenance planning, vulnerabilities,incidents, compliance, and risk-management requirements.\n\nFamiliarity with Automated TestFramework, source control, application deployment, update management, andServiceNow release and upgrade practices.\n\nWorking knowledge of networkconcepts relevant to OT environments, including TCP/IP, routing and switching,VLANs, DNS, DHCP, firewalls, proxies, network segmentation, SPAN or TAPconcepts, and network troubleshooting.\n\nFamiliarity with ServiceNowOtto, AI Control Tower, and AI-enabled or agentic workflow capabilities,including associated security, privacy, governance, explainability,human-oversight, and responsible-use considerations.\n\nQualifications\nOne to three years of experience in implementation engineering, professional services, cybersecurity consulting, ServiceNow consulting, network engineering, infrastructure engineering, OT engineering, or related technical delivery roles.\n\nAt least one year of experience working with the ServiceNow platform.\n\nHands-on experience deploying or supporting enterprise technology, cybersecurity, OT, asset-management, infrastructure-management, or operational-technology solutions.\n\nExperience supporting full-lifecycle technical implementations, including requirements analysis, configuration, development, testing, deployment, troubleshooting, and post-production support.\n\nUnderstanding of Operational Technology, Industrial Control Systems, SCADA environments, industrial networks, critical infrastructure, or comparable operational environments.\n\nWorking knowledge of cybersecurity operations, vulnerability management, incident response, security operations, asset management, operational resilience, and risk-reduction concepts.\n\nExperience working with APIs, JSON, REST integrations, authentication, certificates, SSL/TLS, scripting, or automation.\n\nBasic Linux administration and troubleshooting skills.\n\nStrong communication, problem-solving, analytical, collaboration, and independent judgment skills, with the ability to work effectively with client stakeholders and geographically distributed technical teams.\n\nWillingness to travel up to 50 percent based on client and project requirements.\n\nPreferred Qualifications\nServiceNow Certified SystemAdministrator, Certified Application Developer, Certified ImplementationSpecialist, or other relevant ServiceNow certifications.\n\nExperience with ServiceNowOperational Technology Management, ITOM Visibility, Discovery, Service Mapping,CMDB, CSDM, ITSM, Security Operations, Vulnerability Response, SecurityIncident Response, Operational Resilience, or Integrated Risk Management.\n\nExperience supportingmanufacturing, energy, utilities, transportation, healthcare,telecommunications, government, or other critical-infrastructure environments.\n\nFamiliarity with industrialprotocols such as Modbus, BACnet, DNP3, OPC UA, PROFINET, EtherNet/IP, orsimilar protocols.\n\nExperience with OTasset-discovery, asset-intelligence, industrial cybersecurity,vulnerability-management, network-monitoring, or endpoint-security platforms.\n\nUnderstanding of OTcybersecurity and operational standards such as the NIST CybersecurityFramework, IEC 62443, ISA-95, NERC CIP, or related requirements.\n\nExperience supporting regulatedenvironments with audit requirements, change-management controls, operationalconstraints, security documentation, and compliance obligations.\n\nBasic scripting experienceusing Python, JavaScript, PowerShell, or comparable automation technologies.\n\nBenefitsCompetitive compensation + annual performance-based bonus\n\n100% remote-first culture\n\nBenefits include health, dental, LTD, and life insurance coverage\n\n401(k) with company match\n\nReimbursement for job-related training and certifications\n\nWork on frontier projects at the cutting edge of AI + Risk Management\n\nA collaborative culture where your process designs shape real industry solutions\n\nDetailsOriginally posted on Himalayas","description_format":"text","description_chars":11483,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Insurance coverage","Life insurance","Professional 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