{"id":3760132,"url":"https://alion.io/job/tempus-contact-center-electronic-visit-verification-support","title":"Contact Center Electronic Visit Verification Support","company":{"id":9232,"name":"Tempus","domain":"tempus.com","url":"https://alion.io/company/tempus","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":97,"open_postings":14,"ghost_share":0,"stale_share":0.071,"repost_share":0.071,"time_to_fill_p50_days":23,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Stoughton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-30T04:00:00Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-11T09:13:03Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"The Contact Center Electronic Visit Verification Support position is a phone-based position responsible for supporting Tempus Unlimited Electronic Visit Verification (EVV) program. This involves a broad range of activities through training, implementation, rollout, and ongoing support, requiring system management and communication skills. Assure ongoing compliance with Tempus quality and FI contract requirements.\nBilingual preferred\nCall center experience preferred\n2-day orientation in Stoughton required if hired in Salem\nMonday - Friday, 8:30am - 4:30pm\nFull time at 35 hours a week\n.Essential Functions\nDevelop and maintain in-depth expertise related to Tempus EVV solution\nProvide 2nd level support for new and existing users of the Tempus EVV program\nInvestigate software issues and bugs, and conduct dialogue with developers to ensure continued efficiency of EVV solution\nEngage in activities as directed to support full life cycle of Tempus EVV program This includes but is not limited to:\nZoom / WebEx and in-person support\nCoordination of users, review of data, multi-directional communication\nImplementation/Roll-out – training, scheduling, support, multi-directional communication\nOn-going support – troubleshooting, user support\nRespond to emails and communication FMS software\nFast paces high volume call center customer service inbound and outbound\nAs time allows assist other Tempus unlimited departments\nAll other related or assigned duties by Supervisor\nOpen communication with Team LeadsSupervisor and team members\nLease with other departments as necessary\nCoordinate with other functions to streamline workflows/ handoffs\nSupport overall mission and objectives of Tempus Unlimited\nMust report all suspected incidents of consumer sexual abuse, physical abuse and neglect to the Disabled Person Protection Commission (D.P.P.C). \nPerform other duties as assigned by Supervisor\n\n Competencies\nCustomer service focus\nAbility to learn quickly and readily adapt to change\nAbility to work independently while functioning effectively as a team player\nAbility to multi-task and complete deadlines. \nTeam work approach, enthusiasm and a strong desire to succeed!\nExperience with Microsoft Suite operating systems\nExperience with Excel spreadsheets\nStrong interpersonal and analytical skills \nStrong written and verbal communication skills \nExcellent organizational skills\nSelf- motivated\nPunctuality and dependable\nProfessional, friendly personality with the ability to maintain confidentiality\nMaintain and build positive working relationships\n\nRequired Education and Experience\nHigh School acceptable but college preferred\nSoftware and/or technical support\nCustomer Service\nMicrosoft Suite\n\nWork Environment\nThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and scanners.\n\nPhysical Demands\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.\n\nWhile performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands and fingers and also must be able to reach with hands and arms. Must be able to lift up to 15 pounds at times. \nTravel\nTravel may be required for this position.\n\nOther Duties\nNote this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. 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