{"id":1622207,"url":"https://alion.io/job/tempus-it-support-technician","title":"IT Support Technician","company":{"id":9232,"name":"Tempus","domain":"tempus.com","url":"https://alion.io/company/tempus","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Stoughton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":88000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":298},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":true},{"name":"DNS","optional":true},{"name":"TCP/IP","optional":true}],"status":"live","first_seen_at":"2026-09-14T04:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-09T03:56:58Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Summary/Objective \nWorks with various departments to continually improve efficiency and work flows using new technologies. Two to 5 years of IT support/Help Desk experience in a user oriented environment, a strong understanding of a wide variety of personal computing equipment, computer software applications and networking equipment.\n\nEssential Functions\nInstalls, tests, and maintains a variety of personal computing, network hardware and software systems on local area network and wide area network connections.\nPerforms diagnostic tests, modifies or repairs hardware to the board or component level.\nWorks with users to evaluate and solve technical issues, by phone or onsite.\nEstablishes and maintains a parts inventory for personal computers, as well as other supplies and computer center-related materials.\nEvaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes.\nTroubleshoots network performance issues.\nProvides remote support for offsite users.\nMaintains a log of completed work using an incident-tracking application.\nAssists and provides back up to System Administrators and Network Administrator\nProduces support documentation.\nPlans, initiates and completes various projects as assigned by the IT Manager, complete all assigned tasks and meet all job related responsibilities with limited supervision. \nWorks with various departments to continually improve efficiency and work flows using new technologies.\nOther duties assigned by the IT Manager as required.\n\nPreferred Experience\nTwo to five years of IT support/Help Desk experience in a user-oriented environment.\n\nRequired Certificates, Licenses, Registrations, skills, abilities\nAssociate degree or equivalent experience. \nAbility to work independently, self-motivator with the ability to plan and initiate. \nStrong understanding of a wide variety of personal computing equipment, computer software applications and networking equipment, experience with TCPIP, DNS, Active Directory.\n\nWork Environment\nThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.\n\nPhysical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.\nMust be able to lift 25 pounds\nWhile performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.\n\nTravel\nTravel is required for this position as needed. \n\nOther Duties\nNote this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.","description_format":"text","description_chars":2966,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Genomics & Genetic Testing","Precision Medicine","Medical AI"],"lifecycle":[{"event":"open","at":"2026-10-01T20:51:06Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.576,"p_room":0.45,"age_days":24,"expected_fill_days":16,"reasons":["conf:1","win:tail","comp:junior"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/tempus-it-support-technician","json_url":"https://alion.io/job/tempus-it-support-technician.json","meta":{"generated_at":"2026-10-09T04:21:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3974,"day_limit":5000,"remaining_today":1026,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":9232},"rest":"https://alion.io/mcp/rest/get_company?id=9232"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftempus-it-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftempus-it-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftempus-it-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tempus-it-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftempus-it-support-technician"}]}