{"id":2674564,"url":"https://alion.io/job/temus-senior-information-technology-support-specialist-2","title":"Senior Information Technology Support Specialist","company":{"id":685586,"name":"Temus","domain":"temus.com","url":"https://alion.io/company/temus","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":26,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":199,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":82000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":26},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Copilot","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"GCP","optional":false},{"name":"Gemini","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"TCP/IP","optional":false},{"name":"Vertex AI","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Microsoft Entra ID","optional":true},{"name":"NIST AI RMF","optional":true}],"status":"live","first_seen_at":"2026-10-16T04:05:11Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-20T06:02:43Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Temus is a Temasek-backed consulting firm providing digital transformation solutions for the private and public sectors. We aspire to be a strategic partner in realising the Singapore Government’s Smart Nation vision. We are headquartered in Singapore and have more than 400 employees across a wide range of disciplines in strategy, design, architecture, technology, data & AI.\nSummary:\nWe are seeking a highly motivated Senior IT Support Specialist to run day-to-day IT operations, support our Google Cloud and user-device environments, and lead the safe adoption of AI across the organization. The role combines hands-on cloud, network and system administration with team leadership, ITSM ownership, and the strategy, governance and delivery of IT and AI agents. Strong communication and documentation skills are essential.\nJob Responsibilities:\nIT operations and infrastructure\nOversee and manage day-to-day IT infrastructure, operations, and technical support activities across the organization.\nLead, mentor, and supervise members of the IT support and infrastructure team, ensuring smooth daily operations and skill development.\nAdminister and maintain the organization's Google Cloud Platform (GCP) environment, including provisioning, monitoring, and optimization of cloud resources.\nConfigure, monitor, and maintain enterprise firewall solutions (e.g., Palo Alto Networks) to ensure network security and compliance.\nManage and troubleshoot enterprise networking components, including TCP/IP, routing, switching, VLANs, VPNs, Wi-Fi, DNS, and DHCP.\nMaintain IT hardware and software inventories, manage licensing, and support procurement and lifecycle management of technology assets.\nSupport IT budgeting, vendor management, and procurement processes in coordination with relevant stakeholders.\nService management and security\nOwn and drive IT Service Management (ITSM) processes, including incident management, service requests, change management, and problem resolution.\nServe as an escalation point for complex technical issues, ensuring timely resolution and minimal business disruption.\nEnsure adherence to IT security best practices and organizational policies across infrastructure and support functions.\nDocument IT processes, configurations, and procedures to support knowledge sharing and operational continuity.\nCollaborate with internal stakeholders across departments to understand technology needs and deliver effective solutions.\nAI governance, strategy and delivery\nDefine and maintain the organization's AI governance framework, including acceptable-use policy, data protection and privacy controls, risk assessment, model and vendor review, and audit readiness.\nDevelop and drive the AI strategy and roadmap for IT and the wider business, identifying high-value use cases, prioritizing them with stakeholders, and tracking adoption and business impact.\nDesign, build, deploy, and maintain IT agents (e.g., ticket triage, access requests, onboarding, knowledge assistants) and AI agents for business teams, with defined guardrails, monitoring, and human oversight.\nRun AI agents on the organization's cloud and security stack (e.g., GCP and Vertex AI, Microsoft 365 and Copilot), enforcing identity, access, logging, and data-handling controls.\nEnable and train staff and the IT team on responsible AI use, and build AI skills within the team.\nEvaluate AI tools and vendors, and report on AI risks, incidents, and performance to management.\nJob Requirements:\nApproximately 4-10 years of experience in IT infrastructure, operations, networking, or technical support, including exposure to AI tooling or automation in an IT setting.\nHands-on experience with Google Cloud Platform (GCP).\nA Google Cloud certification (Associate Cloud Engineer or higher) is required.\nExperience with Palo Alto Networks firewalls or similar enterprise firewall solutions.\nGood understanding of enterprise networking concepts, including TCP/IP, routing, switching, VLANs, VPNs, Wi-Fi, DNS, and DHCP.\nExperience managing IT hardware, software licensing, asset inventories, procurement, and the technology asset lifecycle.\nExposure to IT budgeting, vendor management, procurement, and financial planning.\nFamiliarity with IT Service Management (ITSM) processes, including incident, request, change, and problem management.\nPractical experience building, deploying, or maintaining AI or IT agents and automations (e.g., on Vertex AI, Gemini, Microsoft Copilot, or workflow and agent frameworks).\nWorking knowledge of AI governance: responsible-use policy, data privacy and security controls, and AI risk management.\nAbility to turn AI strategy into a prioritized roadmap and deliver it with stakeholders.\nStrong analytical, troubleshooting, communication, documentation, and stakeholder management skills.\nQualifications:\nGoogle Cloud Professional certification (Cloud Architect, Cloud Network Engineer, or Cloud Security Engineer).\nITIL Foundation certification is highly desirable.\nExperience supporting multi-site environments and managing enterprise infrastructure.\nExperience with Microsoft 365, Microsoft Entra ID, endpoint management, and cloud security solutions is an advantage.\nA recognized AI or AI-governance credential, or a documented AI governance or agent project delivered in production, is an advantage (e.g., Google Cloud generative AI learning paths, ISO/IEC 42001 or NIST AI RMF familiarity).\nTemus is an equal opportunities employer. We welcome applications from all. We do not discriminate by race, religion, belief, ethnicity, origin, disability, age, partnership status, sexual orientation, or gender identity.\nWe see the diversity of our team as a strategic advantage, and we work actively to maintain it.\nBy applying for this role, you have read and acknowledge the data privacy statement via this link - temus.com/job-applicant-data-protection/","description_format":"text","description_chars":5872,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-16T04:40:32Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":199,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/temus-senior-information-technology-support-specialist-2","json_url":"https://alion.io/job/temus-senior-information-technology-support-specialist-2.json","meta":{"generated_at":"2026-10-20T06:45:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7465,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685586},"rest":"https://alion.io/mcp/rest/get_company?id=685586"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftemus-senior-information-technology-support-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftemus-senior-information-technology-support-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftemus-senior-information-technology-support-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/temus-senior-information-technology-support-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftemus-senior-information-technology-support-specialist-2"}]}