{"id":3447085,"url":"https://alion.io/job/temus-servicenow-consultant","title":"ServiceNow Consultant","company":{"id":685586,"name":"Temus","domain":"temus.com","url":"https://alion.io/company/temus","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":24,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":199,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":89000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":27},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-10-29T08:38:26Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-30T06:27:36Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Temus is a Temasek-backed consulting firm providing digital transformation solutions for the private and public sectors. We aspire to be a strategic partner in realising the Singapore Government’s Smart Nation vision. We are headquartered in Singapore and have more than 400 employees across a wide range of disciplines in strategy, design, architecture, technology, data & AI.\nRole Overview\nWe are seeking a ServiceNow Technical Consultant to support the design, configuration, and implementation of ServiceNow solutions, with a primary focus on Customer Service Management (CSM) and Field Service Management (FSM). The role involves hands-on development, integration work, and active contribution to client workshops and solutioning sessions. Experience across other enterprise domains (HRSD, GRC/IRM, ITSM, ITOM, SPM) is a strong plus.\nKey Responsibilities\nImplement and configure ServiceNow CSM and FSM solutions, including case management, the Customer Service portal/Service Operations Workspace, work order management, dispatch, scheduling, and agent mobility.\nConfigure CSM/FSM building blocks such as accounts, contacts, entitlements, SLAs, assignment and dispatch rules, and geolocation-based work assignment.\nDevelop custom applications and workflows using ServiceNow Studio, Flow Designer, and scripting (Client Scripts, Business Rules, Script Includes).\nParticipate in requirement-gathering sessions and translate business needs into technical specifications, favouring out-of-the-box capability before customisation.\nIntegrate ServiceNow with third-party systems via REST/SOAP, MID Servers, and other interfaces (e.g., asset, billing, mapping, or scheduling systems relevant to CSM/FSM).\nSupport platform upgrades, patching, health checks, and regular system audits to ensure data accuracy and integrity.\nSupport user acceptance testing (UAT) and provide post-implementation and ongoing end-user support.\nStay current on ServiceNow releases and best practices, driving continuous improvement of the implementation.\nFollow ServiceNow best practices and coding standards.\nContribute to delivery on other modules (HRSD, GRC/IRM, ITSM, ITOM, SPM) as engagement needs arise.\nRequired Skills\nMinimum 5 years of hands-on experience with ServiceNow development and administration.\nDemonstrable delivery experience in CSM and/or FSM (configuration and implementation on live projects), with a solid understanding of how FSM extends CSM.\nStrong grasp of ServiceNow scripting (Client Scripts, Business Rules, Script Includes).\nKnowledge of CMDB, Service Catalog, and Access Control Rules.\nExperience integrating external systems with ServiceNow (REST, SOAP APIs).\nCertified System Administrator (CSA) and Certified Application Developer (CAD) are a must; CIS - CSM and/or CIS - FSM strongly preferred.\nExcellent communication and interpersonal skills, with the ability to collaborate effectively with clients and cross-functional teams.\nDesirable (Plus Points)\nHands-on experience or certification (CIS) in one or more additional modules: HRSD, GRC/IRM, ITSM, ITOM, or SPM.\nCSM or FSM Product Line Achievement.\nExposure to Now Assist / AI capabilities within CSM/FSM.\nPublic sector delivery experience.\nTemus is an equal opportunities employer. We welcome applications from all. We do not discriminate by race, religion, belief, ethnicity, origin, disability, age, partnership status, sexual orientation, or gender identity.\nWe see the diversity of our team as a strategic advantage, and we work actively to maintain it.\nBy applying for this role, you have read and acknowledge the data privacy statement via this link - temus.com/job-applicant-data-protection/","description_format":"text","description_chars":3664,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-29T08:51:42Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":199,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/temus-servicenow-consultant","json_url":"https://alion.io/job/temus-servicenow-consultant.json","meta":{"generated_at":"2026-10-30T08:30:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12115,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685586},"rest":"https://alion.io/mcp/rest/get_company?id=685586"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftemus-servicenow-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftemus-servicenow-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftemus-servicenow-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/temus-servicenow-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftemus-servicenow-consultant"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3447085}},{"tool":"search_jobs","arguments":{"company":"temus.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3447085},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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