{"id":3555651,"url":"https://alion.io/job/ten4-smb-account-manager-ten4","title":"SMB Account Manager - Ten4","company":{"id":4418692,"name":"Ten4","domain":"ten4.us","url":"https://alion.io/company/ten4-2","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-31T00:41:47Z","employer_posted_date":"2026-10-31","last_verified_at":"2026-11-01T12:26:25Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Are you:\nA superior multi-tasker \nExtremely detail oriented\nGreat at building and maintaining business relationships with outstanding customer service\nDriven to be successful, highly independent and accountable in a fully remote role\nKnowledgeable of wireless carrier plans and features from AT&T, Verizon or T-Mobile\nIf yes, the Small/Medium Business Account Manager at OpDecision, a Ten4 Company, may be the perfect fit! https://www.opdecision.com/This role reviews wireless invoices and makes cost-saving recommendations to our small to medium sized businesses customers.\nThe ideal candidate will have experience building and maintaining business relationships with great customer service while delivering our service in a professional and timely manner. Knowledge of wireless carriers, plans, and features is a plus.\nOpDecision offers a great benefits package and 4 weeks of PTO to start! Remote work is just the beginning. Enjoy 8 paid company holidays, plus an extra day of PTO for your birthday! OpDecision offers a great benefits package and eligibility begins within the first 31 days.\nWe are searching for a candidate that can excel in a remote role. Working hours are 8 am - 5 pm EASTERN DAYLIGHT TIME.\nThis position pays $50k to start.\nThis position can only accept applicants residing in the following states: MD, PA, AZ, FL, NJ, NC, TN, TX\nJob Title: SMB Account Manager\nReports To: Director of Client Services\nPosition Summary:\nThe SMB Account Manager is responsible for interpreting mobility services data and tailoring recommendations to the needs of each individual client to improve their business and provide monthly cost savings in the area of mobility. This position is responsible for collecting and inputting wireless billing information, performing a detailed review and providing custom reports. The ideal employee will develop long-term business relationships with their key stakeholders to better understand their client, their business, and their overall objectives.\nA successful SMB Account Analyst requires a high-level of attention to detail and self-motivation, all while under strict deadlines. The SMB Account Analyst will be responsible for a mix of Mobility Assist and Managed Services clients at the small to mid-sized level.\nEssential Duties And Responsibilities: \nDownload monthly wireless bills utilizing AT&T, Verizon, T-Mobile or other carrier portals.\nVerify wireless bills have been uploaded and scrubbed correctly through internal scrubbing tool.\nPrepare client audits and control reports by collecting, analyzing and summarizing the patterns and trends based on the compiled information.\nComplete all monthly client audits by specific due date, preferably three (3) days prior.Email monthly review audits to all clients by specific due date.\nIdentify and provide continuous monthly cost savings solutions to meet the client’s expectations and exceed them.\n\nIdentify opportunities for cost savings and customer service quality improvement.\nCommunicate in a timely manner to specific projects, tickets, and deliverables in accordance with internal SLA. \nResolve any issues that may arise and track all client specific processes.Assist in the collection and documentation of client’s requirements and maintain the knowledge base to current standards.\n\nCollaborate with various internal departments to ensure that all client requests, reports and tickets are fulfilled quickly and accurately.\nWork closely with the help desk support specialists assigned to client accounts to identify any issues occurringor potential customer service enhancements. Have at least 1 meeting weekly with help desk specialist(s) assigned to your account to review open tickets and issues.\nAlways accurately represent OpDecision and services in a professional manner.\nBe the primary escalation point for issues for the help desk for your assigned customers.\nPerform other duties as assigned.\nQUALIFICATIONS \nBachelor’s degree preferred.\nOne to three years of experience in management, key account management or relevant experience preferred.\nStrong negotiation skills with ability to follow through on client contracts.\nExcellent communication skills both written and verbal along with strong interpersonal skills.\nCustomer-centric, consultative and a passion for excellence in sales and service.\nAccountable, proactive and highly organized, with proven ability to juggle multiple accounts and tasks while maintaining sharp attention to detail.\nExperience working in fully remote positions is strongly preferred.\nDemonstrated ability to create and maintain a positive impression of OpDecision.\nStrong customer service skills for dealing with different types of end users.\nCritical thinking and problem-solving skills required.\nCapacity to work with limited supervision in the rapidly changing and fast-paced wireless industry.\nAdvanced proficiency with Microsoft Office.\nDemonstrated ability to work independently and interact in a collaborative manner with other team members. \nMust be authorized to work in the United States for any employer \nMust be able to read, write and speak English proficiently \nAbout Ten4 & OpDecision\nSince 1997, Ten4 (previously known as Distributed Computing) has been focused on business communications, specializing in wired and wireless voice and data networks, billing services and nationwide monitoring. Most effectively assisting multi-site, multi-state organizations, Ten4’s goal is to help customers deploy effective, efficient and easy-to-use solutions. Business success depends on communication, and that’s our specialty.www.opdecision.com\nEqual Employment Opportunity Policy\nTen4 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 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