{"id":2651899,"url":"https://alion.io/job/tenable-customer-success-manager-2","title":"Customer Success Manager","company":{"id":6599,"name":"Tenable","domain":"tenable.com","url":"https://alion.io/company/tenable","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":70,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Australia"],"countries":["AU"],"hiring_countries":["AU"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":150000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1304},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-15T18:21:39Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T01:19:26Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Who is Tenable?\nTenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!\nWhat makes Tenable such a great place to work?\nAsk a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!\nYour Role:\nThe Customer Success Manager (CSM) acts as a trusted advisor for strategic accounts, driving customer retention, expansion, and satisfaction. Building on foundational customer success practices, the CSM takes ownership of complex accounts, proactively addressing adoption challenges and delivering measurable business outcomes. This role leverages advanced knowledge of Tenable’s product suite to develop tailored strategies that align customer goals with organizational solutions. The CSM collaborates across internal teams to resolve escalations, guide advanced product adoption, and ensure alignment between customer objectives and business priorities.\nYour Opportunity:\nLead the onboarding process for high-value or complex accounts, ensuring a seamless transition and establishing a strong foundation for success.\nBuild and maintain strategic relationships with senior stakeholders, acting as a trusted advisor to align customer goals with organizational solutions.\nOwn and execute renewal and expansion strategies by applying the MEDDPICC sales methodology, while using metrics like adoption rates and customer satisfaction scores to monitor success and refine approaches.\nProactively monitor customer health metrics to identify risks, mitigate challenges, and implement advanced adoption strategies aligned with customer goals.\nLeverage advanced technical knowledge of Tenable’s product suite to design and implement tailored adoption strategies, ensuring alignment with the objectives of high-value or complex accounts.\nAdvocate for customers internally by capturing and communicating feedback to influence product roadmaps, service enhancements, and business priorities.\nCollaborate with cross-functional teams, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and Support, to align efforts and deliver impactful customer outcomes.\nMentor Associate and Customer Success Managers, providing guidance on best practices, professional growth, and adoption strategies.\nContribute to refining customer success frameworks, tools, and processes by providing feedback and actionable insights from the field.\nWhat You'll Need:\nBA/BS degree or equivalent work experience, with 8+ years in customer-facing roles, including 5+ years in account management, sales, or similar positions focused on customer retention, growth, and engagement.\nProven expertise in managing high-value SaaS or subscription-based accounts, driving adoption and delivering measurable outcomes.\nStrong relationship management skills, with the ability to engage senior stakeholders and align solutions to business objectives.\nDemonstrated success in meeting or exceeding renewal and expansion targets while maintaining high customer satisfaction.\nDeep understanding of Customer Success best practices, including metrics-driven approaches to customer health and adoption.\nExceptional communication (written and verbal), problem-solving, and time-management skills.\nProficiency in tools such as Salesforce.com and Google Suite, with the ability to learn new technologies quickly.\nAbility to manage multiple accounts and priorities in a fast-paced, revenue-focused environment.\nExperience mentoring or coaching team members, with a collaborative and team-oriented mindset.\nAbility to travel up to 50%, to support customer engagements or attend business events such as Sales Kickoff or training sessions.\n#LI-Remote #LI-#LI-KM1\nWe’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact  for further assistance.\nTenable Data Consent Statement\nTenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:\nGeneral Applicant Privacy Notice\nCalifornia Applicant Privacy Notice\nEU/EEA/UK Applicant Privacy Notice","description_format":"text","description_chars":4987,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Security","Information Security","Vulnerability Management"],"lifecycle":[{"event":"open","at":"2026-10-15T22:00:37Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":60,"reasons":["conf:2","win:early"],"computed_at":"2026-10-16T04:13:55Z"},"pay":null,"html_url":"https://alion.io/job/tenable-customer-success-manager-2","json_url":"https://alion.io/job/tenable-customer-success-manager-2.json","meta":{"generated_at":"2026-10-16T04:13:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":916,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6599},"rest":"https://alion.io/mcp/rest/get_company?id=6599"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftenable-customer-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftenable-customer-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftenable-customer-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tenable-customer-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftenable-customer-success-manager-2"}]}