{"id":4215272,"url":"https://alion.io/job/tenable-it-support-engineer-hybrid-columbia-md","title":"IT Support Engineer (Hybrid - Columbia MD)","company":{"id":6599,"name":"Tenable","domain":"tenable.com","url":"https://alion.io/company/tenable","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":51,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Columbia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AWS","optional":false},{"name":"Claude","optional":false},{"name":"Gemini","optional":false},{"name":"Google Workspace","optional":false},{"name":"Nessus","optional":false},{"name":"Okta","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"DNS","optional":true},{"name":"ServiceNow","optional":true},{"name":"TCP/IP","optional":true}],"status":"live","first_seen_at":"2026-11-12T20:37:32Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-14T17:49:47Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Who is Tenable?\nTenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!\nWhat makes Tenable such a great place to work?\nAsk a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!\nYour Role:\nAt Tenable, we are looking for curious minds dedicated to user success. If you are passionate about providing world-class support, eager to integrate AI into your daily workflow, and ready to take ownership of endpoint security, this is the role for you.\nWe are looking for a security-conscious IT Support Engineer with 3+ years of experience providing high-touch technical support for global, high-growth organizations. Expert in managing Windows and macOS environments via JAMF and BigFix, with a strong focus on endpoint security and vulnerability remediation. Proficient in using AI tools like Google Gemini and Claude to streamline documentation and accelerate technical troubleshooting. Dedicated to ensuring minimal downtime through proactive infrastructure support and white-glove executive service.\nYour Opportunity:\nTechnical Troubleshooting: Diagnose and resolve complex issues related to Windows and macOS, mobile devices, and core business applications.\nExecutive & Global Support: Provided high-touch technical assistance to C-suite executives and remote global staff, maintaining minimal downtime for critical business operations.\nAI-Assisted Efficiency: Utilized AI tools to accelerate the creation of technical documentation and internal \"How-To\" guides. \nEndpoint Security: Ensure all staff devices are patched, compliant, and secure at all times, often addressing vulnerability tickets directly.\nUser Onboarding: Provision hardware and access to Tenable’s services and Applications for new hires. Conduct IT orientation training both in person and remotely ensuring new hires are fully provisioned and trained on Day 1\n Infrastructure Support: Maintain and troubleshoot local office networks, Wi-Fi, and conferencing technologies (e.g., Zoom, Google Workspace).\nGlobal Collaboration: Partner with global teams in InfoSec, Networking, and Systems Operations to adhere to global IT processes.\nLifecycle Management: Managed the end-to-end hardware lifecycle, from automated provisioning via Apple Business Manager to secure decommissioning and data destruction.\nWhat You'll Need:\nExperience: 3+ years of technical support experience, ideally in a fast-paced or global high-tech environment.\nOS Proficiency: Strong expertise in configuring and troubleshooting Windows and macOS environments, including VMs, Active Directory, and DNS.\nTechnical Stack: Hands-on experience with MSP/MDM tools like JAMF, BigFix, and ticketing system, ServiceNow.\nNetworking Knowledge: Solid understanding of TCP/IP, Wi-Fi, and common information security practices.\nSoft Skills: Superior customer service and communication skills, with the ability to explain complex technical guidance to non-technical users.\nProject Management: Ability to lead or participate in internal IT projects independently.\nAble to work in a hybrid/on-site capacity at our headquarters in Columbia, MD. This is based in the US only.\nIdeally:\nFamiliarity with AWS Workspaces, Okta, or specialized security tools like Nessus.\nCertifications such as CompTIA A+, Network+, or Microsoft/Cisco credentials.\nExperience working with AI tools such as Google Gemini and Claude\n#LI-Hybrid #LI-MM1\nThis is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs.\nUS Pay Range\n$27.40—$36.38 USD\nWe’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact  for further assistance.\nTenable Data Consent Statement\nTenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:\nGeneral Applicant Privacy Notice\nCalifornia Applicant Privacy Notice\nEU/EEA/UK Applicant Privacy Notice","description_format":"text","description_chars":5622,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Education assistance","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Security","Information Security","Vulnerability Management"],"lifecycle":[{"event":"open","at":"2026-11-13T02:35:12Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 3 · green card filings: 1","filings_12m":3,"filings_prev_12m":4,"green_card_filings_12m":1,"median_offered_wage_usd":162500,"route":null,"cap_exempt":false,"checked_at":"2026-11-14T07:33:33+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":51,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/tenable-it-support-engineer-hybrid-columbia-md","json_url":"https://alion.io/job/tenable-it-support-engineer-hybrid-columbia-md.json","meta":{"generated_at":"2026-11-14T21:12:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27262,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6599},"rest":"https://alion.io/mcp/rest/get_company?id=6599"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftenable-it-support-engineer-hybrid-columbia-md"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftenable-it-support-engineer-hybrid-columbia-md"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftenable-it-support-engineer-hybrid-columbia-md"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tenable-it-support-engineer-hybrid-columbia-md\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftenable-it-support-engineer-hybrid-columbia-md"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4215272}},{"tool":"search_jobs","arguments":{"company":"tenable.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4215272},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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