{"id":2022049,"url":"https://alion.io/job/tenacy-customer-onboarding-manager","title":"Customer Onboarding Manager","company":{"id":2175507,"name":"Tenacy","domain":"tenacy.io","url":"https://alion.io/company/tenacy","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lyon, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":79000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T06:25:38Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-22T22:44:46Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Rejoignez Tenacy, une entreprise innovante dans le domaine de la cybersécurité. En tant qu'Onboarding Manager, vous serez responsable de l'intégration des clients sur notre plateforme, en comprenant leurs enjeux et en traduisant leurs besoins en un plan d'onboarding clair. Vous contribuerez également à l'amélioration continue de nos méthodes et processus d'onboarding. Ce poste offre une flexibilité de travail hybride et de nombreux avantages.\nMissions\nComprendre les enjeux métier, les objectifs et les cas d’usage des clients afin d’adapter l’onboarding à leurs priorités.\nCadrer les projets d’onboarding : objectifs, étapes, parties prenantes, planning, risques et conditions de succès.\nAssurer l’onboarding en réalisant les ateliers qui permettront aux clients de prendre en main de la plateforme et s’assurer qu’ils comprennent comment utiliser Tenacy au service de leurs enjeux.\nProfil recherché\n3 a 5 ans d'expérience dans un function similare (CSM / Onboarding Manager...) : dans un environment B2B avec grands comptes\n\nCapacité d’apprentissage rapide : comprendre vite un produit complexe, ses cas d’usage et son environnement métier.\n\nForte appétence produit : aimer creuser le fonctionnement d’une plateforme complexe, en comprendre les subtilités et identifier ce qui doit être expliqué aux clients.\n\nEsprit analytique et structuré : transformer la compréhension du produit et des besoins clients en une méthode d’onboarding claire, actionnable et réutilisable.\n\nPédagogie : savoir clarifier des sujets techniques ou fonctionnels, construire des contenus adaptés et rendre la plateforme compréhensible pour différents profils d’utilisateurs.\n\nCapacité d’adaptation grand compte : comprendre l’organisation, les contraintes, les priorités, le niveau de maturité et les cas d’usage propres à chaque client, tout en gardant un cadre d’onboarding structuré.\n\nEsprit d’initiative : améliorer progressivement la méthode, peaufiner le discours, structurer les supports, proposer des optimisations et contribuer à rendre les onboardings plus efficaces, prévisibles et scalables.\n\nSensibilité cyber : un vrai plus, même si l’essentiel reste la capacité à comprendre rapidement un environnement métier complexe et à embarquer les clients dans une démarche structurée.\n\nLangues: Anglais, français 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