{"id":3751449,"url":"https://alion.io/job/tenarai-onsite-it-support-specialist","title":"Onsite IT Support Specialist","company":{"id":861,"name":"Tenarai","domain":"tenarai.com","url":"https://alion.io/company/tenarai","size_band":"51-200","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitify","truth_index":{"grade":"A","score":88,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kraków, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":7500,"max":8500,"currency":"PLN","period":"month","gross":null,"usd_annual":25896},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Google Workspace","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-04T15:23:30Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-10T09:47:18Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About the company:\nTenarai design and implement the modern architecture and AI solutions that help businesses turn industry disruption into market leadership and competitive advantage.\nWe are seeking a proactive and service-oriented Onsite IT Support Specialist to join our team in Kraków. In this role, you will be the primary technical point of contact for local employees, responsible for delivering end-to-end hardware and software support, managing local IT assets, and maintaining system integrity. You will combine hands-on troubleshooting with process ownership, working closely with global IT teams and local leadership to maintain a seamless, secure computing environment.\nResponsibilities:\nMaintaining the integrity of all computer workstations and associated software within the organization\nPlacing orders and managing laptops' distribution\nProviding regular inventory of the IT equipment\nHandling onboarding/off-boarding processes from IT perspective and stewardship of the process\nMonitoring and ensuring that security software is installed, and policies are followed\nAct as the main point of contact for employees who are experiencing hardware & software issues including troubleshooting and identifying root cause of the problem\nTaking ownership of solving problems completely and giving comprehensive updates to local leaders\nManaging and monitoring incidents, cooperating with the Tenarai Service Desk\nSupporting services and technologies, including basic troubleshooting of PC connectivity issues, exchange, wireless equipment and telephone system (Must be willing and able to provide hands on technical support when required)\nEffective communication with employees and business partners. If needed escalating to appropriate groups to resolve problems\nMaintaining and updating technical documentation\nCooperating with the internal team and external companies\nDriving Continuous Improvement initiatives\nParticipating and assisting with global IT initiatives (where required)\nRequirements:\n3+ years of professional experience in an onsite IT support, desktop engineering, or technical service desk role within a corporate environment.\nDemonstrated proficiency in configuring, diagnosing, and repairing both Windows (10/11) and macOS environments.\nWorking knowledge of TCP/IP, DNS, DHCP, VPNs, and LAN/Wi-Fi troubleshooting, alongside practical experience with Microsoft Active Directory (user/group management, domain joins).\nProfessional fluency in English (verbal and written), with the ability to convey technical concepts clearly to both technical peers and non-technical stakeholders.\nStrong analytical problem-solving abilities, high attention to operational quality, and excellent time management to prioritize competing tasks independently.\nAdministration and troubleshooting experience within Google Workspace \nExperience collaborating with enterprise ticketing systems \nBenefits:\nGeneral benefits:\nAttractively located office with collaboration spaces\nOnsite parking space for employees\nReferral program with financial bonus\nBudget for development (including language courses and others), clear career path with the possibility to gain experience in the company operating globally\nAccess to internal Learning Platform with multiple trainings oriented for professional growth\nLifestyle benefits:\nAccess to MyBenefit platform (Multisport included)\nTeam Building activities\nCharity initiatives\nOpportunities to be engaged in internal and external initiatives/ events\nWorking environment promoting diversity and inclusion\nHealth benefits:\nPrivate medical care - Platinum Package\nLife Insurance","description_format":"text","description_chars":3617,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Custom Software Development","AI Consulting & Integration"],"lifecycle":[{"event":"open","at":"2026-11-04T15:23:30Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":40,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":25896,"is_top_pay":false},"html_url":"https://alion.io/job/tenarai-onsite-it-support-specialist","json_url":"https://alion.io/job/tenarai-onsite-it-support-specialist.json","meta":{"generated_at":"2026-11-10T13:36:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31684,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":861},"rest":"https://alion.io/mcp/rest/get_company?id=861"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftenarai-onsite-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftenarai-onsite-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftenarai-onsite-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tenarai-onsite-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftenarai-onsite-it-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3751449}},{"tool":"search_jobs","arguments":{"company":"tenarai.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3751449},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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