{"id":1780323,"url":"https://alion.io/job/tencent-it-operations-intern-108176","title":"IT Operations Intern 108176","company":{"id":103,"name":"Tencent","domain":"tencent.com","url":"https://alion.io/company/tencent","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":72,"open_postings":49,"ghost_share":0,"stale_share":0.939,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Palo Alto, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":27,"max":51,"currency":"USD","period":"hour","gross":null,"usd_annual":102000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Looker","optional":false},{"name":"Power BI","optional":false},{"name":"Tableau","optional":false},{"name":"Confluence","optional":true},{"name":"Jira","optional":true},{"name":"ServiceNow","optional":true},{"name":"SharePoint","optional":true}],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-12T09:11:16Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"岗位职责 / Responsibilities\nAbout the Hiring Team\nWhat the Role Entails\nWe are looking for a proactive and detail-oriented IT Operations Intern to join Tencent’s IT team in the PA office, United States. You will work closely with our IT Operations, Infrastructure, and Service Support teams to support daily IT operations, project delivery, data analysis, coordination, and continuous improvement initiatives.\nThis role is suitable for someone with an IT background who is interested in enterprise IT operations, service management, project execution, operational planning, and cross-team collaboration. You will gain hands-on experience in real business scenarios and support the team in improving IT service quality, delivery efficiency, and operational visibility.Responsibilities\nSupport day-to-day IT operations, including issue follow-up, service tracking, operational reporting, and documentation.\nAssist in coordinating IT projects and operational initiatives, including task tracking, meeting notes, progress updates, risk follow-up, and stakeholder communication.\nWork with IT engineers and operations teams to support project delivery, ensuring actions are clearly assigned, followed up, and closed on time.\nCollect, organize, and analyze IT operational data to identify trends, issues, risks, and improvement opportunities.\nPrepare dashboards, reports, trackers, and management summaries to improve visibility of IT operations and project progress.\nSupport the planning and coordination of team activities, operational reviews, training sessions, workshops, and cross-team meetings.\nHelp maintain internal knowledge bases, process documents, service guides, and project-related materials.\nCommunicate with internal users and stakeholders to understand requests, collect feedback, clarify requirements, and support issue resolution.\nSupport complex and multi-threaded tasks that require coordination across different teams, systems, or regions.\nIdentify opportunities to improve operational processes, including workflow optimization, better use of existing tools, and light automation where applicable.\nWho We Look For\nRequirements\nBachelor’s or Master’s student in Information Systems, Computer Science, IT Management, Engineering, Business Analytics, Project Management, or a related discipline.\nHave a basic understanding of IT operations, IT service management, infrastructure, workplace technology, or enterprise IT support.\nHave strong organizational skills and are able to manage multiple tasks, follow up on details, and drive items to closure.\nHave experience or strong interest in project coordination, project management, operational planning, or service delivery.\nComfortable working with data and have experience using Excel or similar tools for data analysis, reporting, and tracking.\nExperience with dashboards or visualization tools such as Power BI, Tableau, Looker Studio, or similar platforms is a plus.\nBasic knowledge of automation tools, scripting, workflow tools, or AI productivity tools is a plus, but not mandatory.\nA quick learner, detail-oriented, flexible, and able to work independently in a fast-paced environment.\nEnjoy communicating with users and stakeholders, understanding their needs, and helping solve practical problems.\nCurious, willing to explore new topics, and comfortable handling complex or ambiguous tasks.\nAvailable for a minimum of 6 months and a maximum of 12 months.\nCommit to working from Tencent’s PA office in the United States.\nBilingual proficiency in English and Mandarin highly preferred\nPreferred Qualifications\nPrevious internship or project experience in IT Operations, IT Support, PMO, Service Management, Data Analysis, or Business Operations.\nFamiliarity with tools such as Jira, Confluence, ServiceNow, SharePoint, Power BI, Excel, or other collaboration and reporting platforms.\nExperience preparing reports, dashboards, meeting materials, project trackers, or operational review documents.\nInterest in global IT operations, service governance, project delivery, and continuous improvement.\nLocation State(s)\nUS-California-Palo Alto\nThe expected base pay range for this position in the location(s) listed above is $27.12 to $51.93 per hour. Actual pay may vary depending on job-related knowledge, skills, and experience.\nThis position will be eligible for 1 hour of paid sick leave for every 30 hours worked and up to 13 paid holidays throughout the calendar year. Subject to the terms and conditions of the applicable plans then in effect, full-time interns are also eligible to enroll in the Company-sponsored medical plan.\nEqual Employment Opportunity at Tencent\nAs an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.\nWork Location: US-California-Palo Alto","description_format":"text","description_chars":4953,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":true}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Platforms (IaaS & PaaS)","Payment Processing & Gateways","Game Development","Esports"],"lifecycle":[{"event":"open","at":"2026-10-03T17:16:19Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 58 · green card filings: 26","filings_12m":58,"filings_prev_12m":44,"green_card_filings_12m":26,"median_offered_wage_usd":205476,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.568,"p_room":1,"age_days":20,"expected_fill_days":60,"reasons":["conf:3","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":102000,"is_top_pay":true},"html_url":"https://alion.io/job/tencent-it-operations-intern-108176","json_url":"https://alion.io/job/tencent-it-operations-intern-108176.json","meta":{"generated_at":"2026-10-12T14:28:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22799,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":103},"rest":"https://alion.io/mcp/rest/get_company?id=103"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftencent-it-operations-intern-108176"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftencent-it-operations-intern-108176"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftencent-it-operations-intern-108176"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tencent-it-operations-intern-108176\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftencent-it-operations-intern-108176"}]}