{"id":1890770,"url":"https://alion.io/job/tencent-people-operations-manager","title":"People Operations Manager","company":{"id":103,"name":"Tencent","domain":"tencent.com","url":"https://alion.io/company/tencent","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":77,"open_postings":55,"ghost_share":0,"stale_share":0.927,"repost_share":0.018,"time_to_fill_p50_days":53,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Management","role_family":"Management","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":52000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1144},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon S3","optional":false}],"status":"live","first_seen_at":"2026-10-04T00:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-19T10:30:08Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"岗位职责 / Responsibilities\nBusiness Unit\nThe S3 HR and Management Line follows a \"User-Focused and Employee-Oriented\" philosophy and employs a three-pillar HR organization model. By offering \"productized services and marketized management,\" the S3 HR and Management Line provides comprehensive support for developing Tencent's organization, talent, and culture, enabling employees to grow with the company.\nWhat the Role Entails\nRoles & Responsibilities:\nEstablish and operate a Regional HR Shared Service Center (SSC) to support Tencent's global business development, and provide all HR Lifecycle operations service in 20+ countries in APAC, Europe and MEA region, including employee onboarding, off-boarding, internal transfer, employee inquiry, and benefit operation, global mobility etc.\nEstablish regional operation strategy aligned with global SSC strategy, build-up and coach team members to cultivate professional, efficient, and service-oriented SSC teams to ensure the overall team's execution and professionalism\nCentralize core HR business process into SSC, and establish unified service standards and operation specifications to achieve high quality service, efficiency, and outstanding experience for employees.\nMonitor the efficiency of the process, optimize and adjust regularly, supervise HR operation compliance and legality in accordance with labor laws and industry supervision mechanisms to avoid labor employment risks;\nOversee the daily service delivery quality and efficiency of HRSSC team, ensuring timely and accurate service work, and continuously improving service levels and employee satisfactions.\nParticipate in global HR digitalization project promotion, system construction and iteration to continuously improve the service level quality and efficiency of SSC services\nWho We Look For\nAt least 10 years of experience in Human Resources with 5+ in HR Shared Service Center management, with specialization in setting up a HR Shared Service Center preferred;\nStrong HR professional knowledge, familiar with APAC and Europe HR related policies, systems and processes, and familiar with the application of labor laws and regulations are preferred;\nGood people management skills. Experienced in managing a large team providing HR share services, in a high-growth environment is preferred.\nLeadership and influencing abilities - strong business partnering skills and HR acumen, including problem-solving skills, critical thinking abilities, coaching skills, and project management skills to stakeholder and other advisors.\nGood at process optimization and digitalization.\nExcellent communication skills, adaptable to cross-cultural and cross-border communication.\nAbility to communicate bilingually (English / Mandarin) to work with both international stakeholders and China HQ based teammates will be a huge plus\nEqual Employment Opportunity at Tencent\nAs an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.\nWork Location: Malaysia-Kuala Lumpur","description_format":"text","description_chars":3189,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Malaysia","iso":"MY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Platforms (IaaS & PaaS)","Payment Processing & Gateways","Game Development","Esports"],"lifecycle":[{"event":"open","at":"2026-10-05T04:57:10Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":15,"expected_fill_days":53,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/tencent-people-operations-manager","json_url":"https://alion.io/job/tencent-people-operations-manager.json","meta":{"generated_at":"2026-10-19T11:43:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8264,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":103},"rest":"https://alion.io/mcp/rest/get_company?id=103"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftencent-people-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftencent-people-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftencent-people-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tencent-people-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftencent-people-operations-manager"}]}