{"id":2866528,"url":"https://alion.io/job/tend-dental-treatment-coordinator-4","title":"Treatment Coordinator","company":{"id":2906495,"name":"Tend Dental","domain":"hellotend.com","url":"https://alion.io/company/hellotend","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":60,"open_postings":12,"ghost_share":0.75,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":72000,"max_usd":157000,"period":"year","method":"role_country_seniority_unknown","sample_n":11684},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Gmail","optional":true}],"status":"closed","first_seen_at":"2026-10-19T16:37:28Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-29T17:52:43Z","board_verified":false,"closed_at":"2026-10-29T17:52:43Z","days_open":10,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":9},"description":"About the Role\nAt Tend, we do dentistry differently - without compromising on excellence or ambition. The Care Coordinator is one of the most important roles in a Tend studio: the first person patients meet, and the person who makes a treatment plan and a payment plan feel just as clear as a smile. You own the full patient journey, from check-in to checkout and everything after, and you're the connective thread between the front desk and the chair.\nWhat sets this role apart is everything layered on top of day-to-day operations. You're a treatment educator, a financial guide, and a patient advocate - someone who can hold a confident, honest conversation about care and cost, and who takes ownership of whether patients actually move forward with treatment. This role reports to the Studio Manager and works fully on-site.\nWhat You'll Do\nPatient Communication & Experience\nManage inbound and outbound patient communication - phones, appointment confirmations, and outreach to unscheduled patients\nCommunicate professionally across every channel - your calls, texts, and emails are clear, warm, and reflect well on Tend\nAdvocate for patients and resolve issues in real time - you're empowered to find solutions and own the outcome\nTreatment & Financial Guidance\nPresent treatment plans clearly and confidently, helping patients understand their diagnosis and the path forward\nGuide patients through their financial options - insurance benefits, out-of-pocket costs, financing, and prior balances - with transparency and without pressure\nOwn the patient pipeline: a full schedule, treated patients who understand and accept their care, and proactive follow-through on unscheduled treatment - one of the most impact-driven parts of the role\nSchedule & Studio Operations\nOwn the daily schedule - confirm appointments, fill gaps, and ensure the studio is set up to run at full capacity every day\nUse reporting and outreach to proactively re-engage patients and ensure they're getting the care they need\nPartner with clinicians during huddles to align on same-day opportunities and patient priorities\nMaintain a clean, compliant, organized front-of-studio environment\nFollow-Up & Coordination\nFollow up with patients on outstanding treatment, unscheduled care, and any open questions after their visit\nHandle referrals and coordinate with other Tend studios or providers when specialty care is needed\nWho You Are\nOur values and competencies guide how we work at Tend - they're not words on a wall, they're how we hire, lead, and deliver care every day.\nTend Values\nTend to Others - You own outcomes for your patients: a full schedule, cases that move forward, and treatment plans that don't stall in the pipeline. Presenting a plan isn't the finish line - patients actually receiving care is.\nBe Brave Enough to Lead - You have direct conversations about cost and care, even when the answer might disappoint someone. You advocate for patients in the moment and take ownership of the outcome instead of waiting for someone else to solve it.\nSavor the Ride - Schedules shift, patients have last-minute needs, and tools change. You bring steady energy to the studio and stay engaged instead of getting rattled.\nEmbrace Our Differences - Every patient walks in with different needs, comfort levels, and financial situations. You meet each person where they are and communicate with empathy, not a script.\nRooted in Growth - New systems, new processes, new expectations - you adapt without losing your footing, and you look for feedback instead of avoiding it.\nRole-Based Competencies\nStays Steady Under Shifting Plans - The schedule you start the day with is rarely the one you end it with. You adjust in real time - filling gaps, resequencing patients, and keeping the studio running at full capacity no matter what changes.\nWorks as One Team - You're the connective tissue between the front desk and the chair. You loop in clinicians during huddles, flag same-day opportunities, and make sure nothing falls through the cracks between operations and care.\nMakes the Complex Easy to Understand - Insurance benefits, financing options, treatment sequencing - you translate complicated information into something a patient can act on with confidence.\nWhat You Have\n1-2 years in a patient-facing, customer-facing, or client services role (required)\nDental or insurance background is a plus - not a requirement\nComfort with treatment plan presentation and financial conversations is a strong differentiator\nExperience with Ascend or similar practice management software is helpful; we'll train the right person\nComfortable in G Suite (Gmail, Calendar, Drive) and adaptable when systems, tools, or processes change - which they will\nSchedule\nThis is a full-time position requiring 32-40 hours per week, including two Saturdays per month.\nPhysical Requirements\nThis position requires the ability to perform the essential job duties listed, with or without reasonable accommodation:\nAbility to sit and stand for extended periods throughout the workday\nAbility to use a computer and phone systems for extended periods\nAbility to move throughout the studio and assist patients as needed\nOccasional lifting or movement of office supplies up to 25 pounds\nAbility to communicate effectively with patients and team members in person and via technology\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.\nWhat We Offer\nWe believe taking care of people starts with taking care of our own.\nTime to Recharge - Enjoy Paid Time Off (PTO) - because rest is productive.\nHealth Comes First - Medical, dental, and vision insurance - plus our own Dental Wellness Program.\nPlan for the Future - 401(k) plan to help you grow your nest egg.\nLearning & Development - Ongoing training, mentorship, and growth opportunities.\nPeace of Mind - Life & AD&D insurance, disability coverage, and health advocacy resources.\nSmart Spending Options - FSAs, HSAs, and pre-tax transit and parking benefits.\nSupport, When You Need It - Employee Assistance Program (EAP) and other resources for personal well-being.\nPay Range\n$24—$28 USD\nTend is an Equal Opportunity Employer. We're committed to fostering a workplace where everyone feels seen, heard, and supported. Tend does not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination.\nLegal and Compliance Notice: Tend complies with all applicable federal, state, and local laws governing nondiscrimination, equal employment opportunity, pay transparency, and other employment-related requirements. Where specific state disclosures or postings are required by law, we provide this information as part of our hiring process or upon request.\nAgency and recruiter notice: Tend does not accept unsolicited resumes or candidate submissions from staffing agencies or third-party recruiters. Any candidate submitted to Tend without a signed search agreement in place will not be considered a referred candidate, and Tend will not pay a fee for any resulting hire. If you're interested in partnering with our Talent team, please reach out to  before submitting candidates.\nYour privacy matters. To learn more about how we collect, use, and protect your information, please review our privacy policy here.","description_format":"text","description_chars":7624,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Dental Clinics","Reinforcement Learning"],"lifecycle":[{"event":"open","at":"2026-10-19T17:54:30Z"},{"event":"close","at":"2026-10-29T17:52:43Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/tend-dental-treatment-coordinator-4","json_url":"https://alion.io/job/tend-dental-treatment-coordinator-4.json","meta":{"generated_at":"2026-11-05T21:32:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1545,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2906495},"rest":"https://alion.io/mcp/rest/get_company?id=2906495"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftend-dental-treatment-coordinator-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftend-dental-treatment-coordinator-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftend-dental-treatment-coordinator-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tend-dental-treatment-coordinator-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftend-dental-treatment-coordinator-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2866528}},{"tool":"search_jobs","arguments":{"company":"hellotend.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2866528},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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