{"id":2303015,"url":"https://alion.io/job/tendium-customer-success-manager-junior","title":"Customer Success Manager (Junior)","company":{"id":2654232,"name":"Tendium","domain":"tendium.com","url":"https://alion.io/company/tendium","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Stockholm, Sweden"],"countries":["SE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":55000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1966},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"HubSpot","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-11T07:25:43Z","employer_posted_date":null,"last_verified_at":"2026-09-11T07:25:43Z","board_verified":false,"closed_at":null,"days_open":39,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":39},"description":"Do you want to join the technological revolution? Tendium is looking for an ambitious individual in a customer-facing role, ready for the next step in their career!\n\nAbout TendiumTendium is the global pioneer in AI-driven public tender management, transforming how companies discover, analyse, and win government contracts. Our platform turns complex processes into something simple and transparent, empowering businesses to compete fairly for billions in public sector opportunities. We’ve been building our AI-native platform since 2018, leveraging a vast data moat, agentic AI, and tens of thousands of hours of R&D. Today, we serve large numbers of customers across Europe and are rapidly scaling.\nIf you want to know more about our culture and what you can expect when working at Tendium you can read more about it here.\n\nThe JobAs a Customer Success Manager, you will play a crucial role in ensuring our customers achieve success using our platform. You'll work closely with existing customers in the SME segment to secure renewals and identify opportunities for upselling and cross-selling. This position offers a blend of relationship building and technical support, making sure our customers get the most out of our product.\nYou’ll be part of our sales team, collaborating with marketing, sales, and product teams. We are looking for someone who is comfortable with both hands-on customer support and proactively identifying growth opportunities.\nAs a Customer Success Manager at Tendium, your main focus will be to:\nOnboard, build and maintain strong relationships with customers to understand their goals, challenges, and pain points.\n\nDevelop and execute a customer success plan to help customers achieve their desired outcomes and business goals.\n\nProvide ongoing support and guidance to customers using our platform.\n\nMonitor and analyse customer usage and provide recommendations to improve the adoption and usage of our platform.\n\nEngage with customers to ensure that they renew their subscriptions for our platform.\n\nIdentify upsell and cross-sell opportunities and work with the sales team to close deals.\n\nBe the voice of the customer and provide feedback to our product and engineering teams to improve our platform.\n\nCollaborate with the marketing team to create customer case studies, testimonials, and other materials that showcase the success of our customers.\n\nResolve customer issues and ensure customer satisfaction.\n\nMeasure and report on customer success metrics, such as retention rate, customer satisfaction score (CSAT), and net promoter score (NPS).\n\nWho We Are Looking ForWe are looking for someone with experience in a customer success or customer-facing role within the tech or SaaS sector. To excel in this role, we believe you are entrepreneurial, proactive, and skilled at taking initiative and managing your own projects. As a key point of contact for our customers, strong communication and relationship-building abilities are essential.\nSince you will be working at a leading SaaS company, it's crucial that you can quickly adapt to and stay ahead of the ongoing technical evolution of our product.\nYou Have:\nExperience in a customer facing role within the SaaS/tech sector.\n\nExcellent communication and relationship-building skills.\n\nAbility to work independently and manage multiple customer accounts simultaneously.\n\nFamiliarity with AI technologies and an ability to adapt to new technologies.\n\nStrong organisational skills with a keen attention to detail.\n\nProficient in Swedish and in English\n\nExperience can come from either a business, sales, customer-facing, operational, or procurement-related background.\n\nBonus (but not mandatory) if you have:\nBachelor's degree in business, marketing, or a related field.\n\nExperience with Customer Relationship Management (CRM) tools such as HubSpot or Salesforce.\n\nExperience in a fast-paced start-up environment.\n\nExperience and/or knowledge of public procurement processes.\n\nFluency in Norwegian or any additional European language is a plus.\n\nApplicationWe look forward to your application. We recruit on an ongoing basis, so apply as soon as possible. Successful candidates will initially be invited to an initial interview where you will have the opportunity to meet the team.\nPlease find additional information on our recruitment process here.\nTo make this process even more efficient, feel free to sign in to your Connect profile and add your references at any stage.\nIf you’re ready to make an impact and grow with us, we want to hear from you.\n\n_______________________\n\nEquality and inclusion statement\nAt Tendium, we value and celebrate diversity. We’re building a workplace where everyone feels that they belong, where your voice is heard, and your experiences are respected. Different perspectives fuel our creativity and drive innovation, and we’re always looking for people who can bring something new to the team. Whoever you are, wherever you're from, we’d love to hear from you.\nLet’s shape the future together.","description_format":"text","description_chars":5017,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Professional Services","Business Development","Lead Generation"],"lifecycle":[{"event":"open","at":"2026-10-11T21:14:16Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.597,"p_room":0.55,"age_days":38,"expected_fill_days":28,"reasons":["seen:38","velocity","win:tail","comp:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/tendium-customer-success-manager-junior","json_url":"https://alion.io/job/tendium-customer-success-manager-junior.json","meta":{"generated_at":"2026-10-21T03:23:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5006,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2654232},"rest":"https://alion.io/mcp/rest/get_company?id=2654232"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftendium-customer-success-manager-junior"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftendium-customer-success-manager-junior"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftendium-customer-success-manager-junior"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tendium-customer-success-manager-junior\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftendium-customer-success-manager-junior"}]}