{"id":3499495,"url":"https://alion.io/job/tenet-health-supervisor-credentialing","title":"Supervisor, Credentialing","company":{"id":1799251,"name":"Tenet Health","domain":"tenethealth.com","url":"https://alion.io/company/tenethealth","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":94,"ghost_share":0,"stale_share":0.989,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":138000,"period":"year","method":"role_country_seniority_unknown","sample_n":15150},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-22T19:25:25Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-11-01T07:41:48Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":39},"description":"The Supervisor, Credentialing Operations, Training & Provider Readiness leads the GBC Credentialing team and serves as the subject matter expert (SME), trainer, and day-to-day oversight lead for credentialing and market operations. This role is accountable for building team knowledge, driving urgency, and protecting the accuracy and timeliness of credentialing work so providers are onboarded, enrolled, and billing-ready without delaying their ability to generate revenue.\nThis role owns training, onboarding, continuous education, and staff development for the department. Using audit findings, operational trends, and performance data, it proactively identifies opportunities to improve competency, reduce errors, and increase consistency.\nThe Supervisor also directly manages the organization's Priority Provider Readiness Program as a hands-on individual contributor for leadership-approved priority providers, ensuring designated providers move through the credentialing and enrollment pipeline and are fully billing-ready on Day One whenever payer and operational requirements allow.\nThis is a hybrid leadership role. The supervisor serves as an individual contributor for leadership-approved Priority Providers, directly managing those high-risk readiness plans through completion. For broader team operations, success is measured by how effectively the supervisor leads, trains, monitors, and improves team performance, including accuracy, consistency, turnaround, and reduced critical misses. The supervisor redirects routine work to the correct owners, removes barriers, and oversees quality rather than personally completing all team-assigned work.\n\nScope of Responsibility\nDirect supervision of the GBC Credentialing team and day-to-day task oversight of the offshore market team\nTraining and onboarding for all team members: FTE, offshore, and contractor\nQuality oversight, audit follow-through, and corrective action\nEscalation routing, tracking, and closure for operational issues and leadership requests\nOwnership of training materials, SOPs, job aids, checklists, and the knowledge repository\nHands-on ownership of the Priority Provider Readiness Program for leadership-approved priority providers\nCore Functions OwnedOversight of provider onboards and ancillary PIF management, with direct hands-on involvement limited to priority providers\nPayer packet auditing and PSV-ready packet standards\nNon-delegated submissions and follow-up\nExpirable management\nOversight of ECHO builds, payer tracker maintenance, and Athena management standards\nOversight and escalation support for claim and issue resolution tied to credentialing and market work\nEssential Duties and Responsibilities 1. Leadership and Team ManagementDirectly supervise all GBC Credentialing team members and set performance expectations aligned to organizational goals\nConduct regular coaching sessions, one-on-ones, and performance evaluations\nDevelop employee growth and succession planning strategies\nFoster a culture of accountability, collaboration, customer service, and continuous improvement\nMonitor productivity and quality performance metrics and manage workload distribution\n2. Subject Matter ExpertiseServe as the go-to SME for all credentialing and market functions and explain the “why” behind each step, not just the clicks\nUnderstand and teach how market work depends on and feeds the PSV, Delegation, and Government teams\nTeach the differences between delegated, non-delegated, and government enrollment pathways, including where handoffs occur\nComplete the groundwork before drawing conclusions: review source materials, trace root cause, validate details, and assess full impact\nValidate that a process is current and correct before teaching it; confirm through the appropriate source rather than memory or habit\n3. Training and Staff DevelopmentServe as the departmental owner of credentialing training and education\nRun structured onboarding for every new FTE, offshore, and contractor team member\nCreate and maintain SOPs, job aids, audit checklists, competency assessments, and a centralized knowledge repository\nHost recurring re-trainings and “back to basics” refreshers targeted at identified gaps\nCoordinate cross-training initiatives to improve operational flexibility and coverage\nHold weekly check-ins with trainees and offshore team members and track their progress\nPartner with the Credentialing Auditor and managers to identify individual and team weak spots using audit findings and quality trends, then report findings and recommended training actions to leadership\nMeasure training effectiveness through accuracy, consistency, repeat-error reduction, and applied behavior; fold results into specialist reports shared with managers\nEnsure training aligns with organizational policies, payer requirements, and regulatory standards\n4. Quality Assurance, Accountability, and Process ImprovementPartner with the Credentialing Auditor to review audit findings and quality trends; analyze recurring errors and identify root causes\nDevelop, implement, and complete corrective action plans\nAudit team output for accuracy and provide direct, specific, real-time corrective feedback\nPartner with the manager to determine appropriate accountability, coaching, or follow-up\nOwn process integrity and standardize “what good looks like” at each handoff point\nImplement process improvements that increase accuracy and efficiency, and maintain readiness for internal and external audits\n5. Provider Readiness Program ManagementServe as the hands-on owner for leadership-approved priority providers\nDevelop and personally maintain readiness plans, milestone tracking, risks, and escalations for assigned priority providers\nCoordinate activities across:\nCredentialing and Provider Enrollment\nContracting and Network Development\nRevenue Cycle\nPractice Operations and Provider Onboarding\nEscalate barriers that threaten provider readiness timelines\nProvide leadership visibility through readiness reporting and dashboards\nDrive priority providers toward credentialed, enrolled, and billing-ready status by their first day whenever payer and operational requirements allow\n6. Sense of Urgency and Escalation OwnershipTreat onboarding timelines, PEA/PSA execution windows, roster deadlines, and leadership requests as time-sensitive priorities\nAcknowledge leadership requests promptly, clarify priority, and confirm next steps\nPrioritize supervisory follow-up based on risk, deadline sensitivity, and downstream impact to providers, markets, and partner teams; directly work priority provider barriers when assigned\nMonitor aging work, missing packet items, and open follow-ups, and reinforce urgency across the team\nReinforce escalation pathways, route issues to the correct owner, and follow up to confirm resolution\nInvestigate issues fully before presenting to leadership: gather context, validate facts, identify root cause and impact, and bring a recommended next step\nIdentify trends and barriers early and partner with the appropriate owner to mitigate risk before escalation\nCommunicate professionally with market leaders, peers, and cross-functional partners, and provide proactive updates on urgent items until completion\n7. Operational Oversight and ReportingMonitor credentialing pipeline performance and readiness metrics\nDevelop operational reports and dashboards, and ensure adherence to established SLAs\nProvide regular reporting to managers and leadership on open issues, training progress, team knowledge levels, recurring trends, quality concerns, and recommended next steps\nProvide supervisory, training, and workflow insights that support a repeatable, scalable onboarding path for a growing offshore, contractor, and FTE workforce\nShare quality trends and training outcomes to help define KPIs and quality standards as the team expands\nMaintain a forward-looking training roadmap and support strategic initiatives and organizational growth\n8. Compliance and Regulatory OversightEnsure compliance with NCQA standards, delegated credentialing agreements, CMS regulations, organizational policies, and payer requirements\nMaintain current knowledge of industry regulations and best practices\nSupport accreditation reviews and audit activities\n\nKnowledge, Skills, Abilities\nRequired:\nAdvanced knowledge of provider credentialing and enrollment operations and payer onboarding requirements\nStrong organization, prioritization, project management, and follow-through on time-sensitive work\nAbility to analyze data and identify operational trends\nStrong leadership, coaching, and employee development skills\nExcellent written and verbal communication and stakeholder management with leaders and cross-functional partners\nProficiency in Microsoft Office applications\n\nEducation and Experience\nRequired:\nThree (3) or more years of credentialing, provider enrollment, or healthcare operations experience\nDemonstrated experience overseeing credentialing and market operations, including onboards, payer packet auditing, non-delegated submissions, expirable management, and priority provider readiness work\nWorking knowledge of delegated, non-delegated, and government enrollment pathways\nExperience with credentialing and provider systems (for example ECHO, Athena, payer trackers) and reporting platforms\nProven ability to train, coach, and document processes clearly\nExperience using quality audits and operational performance metrics to drive improvement\n\nPreferred:\nBachelor's degree in Healthcare Administration, Business Administration, or a related field preferred\nEquivalent experience may be 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