{"id":3620038,"url":"https://alion.io/job/tenexa-technicien-informatique-hf-alternance","title":"Technicien informatique (H/F) ALTERNANCE","company":{"id":183717,"name":"Tenexa","domain":"tenexa.com","url":"https://alion.io/company/tenexa-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Angers, 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utilisateur” à “je fais vraiment la différence dans son quotidien” ?\nChez Tenexa, tu es en première ligne : tu résous, tu accompagnes, tu simplifies… et tu deviens un vrai pilier pour les équipes.\n\nTa mission (si tu l’acceptes) : \n- Accueillir et assister les utilisateurs (mode kiosque, sur site ou à distance)\n- Diagnostiquer et résoudre les incidents N1 / N2 (matériel, logiciel, réseau…)\n- Installer, configurer et maintenir les postes de travail et équipements\n- Gérer les arrivées/départs (matériel, accès, accompagnement utilisateurs)\n- Préparer et déployer smartphones et outils (Intune…)\n- Participer à des mini-projets RUN\n- Assurer un support de qualité, clair et efficace (même sur des sujets techniques )\n\nTon terrain de jeu : \n- Un environnement riche et varié où tu touches à tout (et tu apprends vite !) :\n- Des postes de travail sous Windows et MacOS, ainsi que des environnements mobiles (Android, iOS)\n- Des outils du quotidien comme Microsoft Office, Exchange et des solutions Cloud (Azure)\n- Des outils de gestion des incidents (ServiceNow, Easyvista) pour suivre et résoudre les demandes\n- Des environnements réseau (TCP/IP, DNS, DHCP, WiFi) pour comprendre et diagnostiquer les problèmes\n- Des solutions de prise en main à distance (TeamViewer, SCCM…) pour intervenir efficacement\n- Des outils de virtualisation (VMware, VirtualBox) pour aller plus loin techniquement\n- Du matériel de visioconférence (Polycom, Teams Rooms, Logitech…) pour connecter les équipes\nProfil recherché\nToi dans tout ça :\n- Tu vas intégrer un Bac +2 en informatique\n- Tu as le sens du service et tu aimes aider\n- Tu es patient(e), pédagogue et à l’aise avec différents interlocuteurs\n- Tu sais t’adapter, garder ton calme et trouver des solutions\n- Tu communiques facilement et tu aimes travailler en équipe\n\nModalités : \nContrat de 12 à 24 mois\nRythme souhaité : 3 semaines en entreprise / 1 semaine en formation\n\nPrêt(e) à devenir le(la) référent(e) IT du quotidien ?\nDéjà chez Tenexa ou futur talent, viens faire la différence avec nous","description_format":"text","description_chars":2069,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","IT Consulting & Digital 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