{"id":3742080,"url":"https://alion.io/job/tenexa-technicien-support-informatique-n2-hf","title":"Technicien Support Informatique N2 H/F","company":{"id":183717,"name":"Tenexa","domain":"tenexa.com","url":"https://alion.io/company/tenexa-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28000,"max":31000,"currency":"EUR","period":"year","gross":null,"usd_annual":34713},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-11-04T10:30:34Z","employer_posted_date":null,"last_verified_at":"2026-11-06T23:57:00Z","board_verified":false,"closed_at":"2026-11-06T23:57:00Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Dans le cadre du renforcement de nos équipes, nous recherchons un Technicien Support Informatique N2 (H/F) pour assurer l'assistance informatique auprès des collaborateurs de notre client.\n\nVous aimez le contact utilisateur, êtes réactif et appréciez de résoudre des problématiques informatiques au quotidien ? Ce poste est fait pour vous !\n\nVos missions\n\nAu sein de l'équipe informatique, vous aurez pour principales missions :\nAssurer le support informatique de proximité auprès des utilisateurs.\nAccueillir, accompagner et assister les collaborateurs dans leurs problématiques informatiques quotidiennes.\nDiagnostiquer et résoudre les incidents de niveau 1, avec possibilité d'intervenir sur des sujets de niveau supérieur selon vos compétences.\nRéaliser des interventions directement auprès des utilisateurs et ponctuellement à distance (PMAD).\nAssurer le suivi des incidents et des demandes jusqu'à leur résolution.\nAnticiper les besoins en allant spontanément à la rencontre des utilisateurs.\nGarantir une qualité de service et contribuer à la satisfaction des collaborateurs.\nProfil recherché\nVous êtes issu(e) d'une formation en informatique de niveau Bac à Bac+2 et disposez idéalement d'une première expérience en support informatique ou assistance aux utilisateurs.\n\nVous possédez 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