{"id":2847923,"url":"https://alion.io/job/tenexa-technicienne-dexploitation-hf","title":"Technicien(ne) d'exploitation H/F","company":{"id":183717,"name":"Tenexa","domain":"tenexa.com","url":"https://alion.io/company/tenexa-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Issy-les-Moulineaux, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":29000,"max":33000,"currency":"EUR","period":"year","gross":null,"usd_annual":37100},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"Unix","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-19T08:40:37Z","employer_posted_date":null,"last_verified_at":"2026-10-19T08:40:37Z","board_verified":false,"closed_at":null,"days_open":10,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":10},"description":"Nous recherchons un Technicien d’exploitation informatique H/F pour intervenir chez l’un de nos clients.\nVous serez en charge de la supervision des systèmes, de la qualification et du traitement des incidents de niveau 1, du suivi des tickets et de l’escalade des incidents majeurs. Vous assurerez également le traitement des demandes courantes, la mise à jour de la documentation et le suivi des alertes, dans une démarche d’amélioration continue.\n\nMissions :\nAssurer la supervision et le suivi des événements sur l’ensemble du périmètre d’exploitation informatique.\nQualifier et router les incidents en vérifiant la réalité des événements détectés et en identifiant les éventuels faux positifs.\nCorréler les événements et assurer l’enregistrement, l’ouverture et le suivi des tickets d’incidents.\nDéclencher les procédures d’escalade en cas d’incident majeur.\nRéaliser les premières actions techniques de niveau 1 (N1) conformément aux fiches de consignes.\nPrendre en charge les demandes de services simples, dans le cadre des opérations planifiées ou des activités courantes de Run.\nParticiper aux tests de bout en bout lors de toute extension du périmètre de supervision.\nAssurer l’acquittement des alarmes, la mise à jour des informations et la traçabilité des interventions.\nAppliquer les procédures et consignes d’exploitation en vigueur.\nConstruire et mettre à jour les tableaux de bord et les reportings d’activité.\nTraiter les demandes liées à la confidentialité conformément aux procédures établies.\nContribuer à l’amélioration continue de la supervision, des alarmes et des procédures N1, en proposant des évolutions et de nouvelles consignes si nécessaire.\nMettre à jour la documentation technique et les fiches d’exploitation.\nCompétences techniques :\nEnvironnements systèmes : Linux/Unix, Windows et Windows Server.\nConnaissance des systèmes d’information et des environnements IT.\nNotions de cloud computing.\nSupervision informatique, gestion des alarmes et corrélation d’événements.\nGestion des incidents, des tickets et des demandes de services.\nDiagnostic technique et résolution d’incidents de niveau 1.\nConnaissance des bonnes pratiques ITIL.\nÉlaboration de tableaux de bord et de reportings.\nRédaction et mise à jour de procédures et de documentation technique.\nProfil recherché\nProfil recherché :\nFormation en informatique et minimum 3 ans d’expérience en support technique, supervision ou exploitation informatique.\nBonne connaissance des systèmes d’information et des environnements informatiques.\nMaîtrise du diagnostic, de la qualification et de la gestion des incidents de niveau 1.\nConnaissance des environnements Windows, Windows Server et Linux/Unix.\nCompréhension des bonnes pratiques ITIL et des processus de gestion des incidents.\nSens du service, réactivité et capacité à gérer les priorités.\nRigueur, autonomie et esprit d’équipe.\nBonnes capacités de communication et de rédaction technique.\nForce de proposition pour contribuer à l’amélioration continue de la qualité de service.\nDisponibilité pour travailler en horaires décalés, selon un planning en 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