{"id":1812727,"url":"https://alion.io/job/tennessee-oncology-patient-services-coordinator-float","title":"Patient Services Coordinator (Float)","company":{"id":2252341,"name":"Tennessee Oncology","domain":"tnoncology.com","url":"https://alion.io/company/tnoncology","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nashville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":105000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1815},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-11-02T20:18:27Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege.\nWhy Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.\nJob Description:\nThe Patient Services Coordinator provides total medical office support including registration and scheduling functions. Manage the reception of patients within the office and by telephone. Obtains patient insurance and demographic information, collects co-pays, collects co-pays, payments, and schedules appointments, including internal and external. Monitor and distribute inbound and outbound documentation whether electronic or paper format.\nESSENTIAL FUNCTIONS:\nAnswers the telephones and greets patients in a courteous, efficient manner. Routes calls/messages to appropriate discipline/department.\nFollows policy and procedures outlined by management to ensure standardization of processes across all clinics.\nConducts patient check-in, check-out and medical records, following policy and procedures.\nFunctions as preceptor to newly hired staff\nProperly tracks patients in EHR for next location and ensures patients are not missed.\nObtains pre-patient registration, demographic and insurance information and enters appropriately into Patient Management System (PM) or Electronic Health Record (EHR). Including all paper/electronic documents.\nEnsures eligible patients have proper distress screening\nCollects co-payments and/or payments at time of service and manages end of day procedure to include daily deposit and sign in sheets.\nEnsures canceled and missed appointments are followed up and properly documented\nSchedules patient appointments, including internal and external.\nRuns and/or works daily reports to identify patients with unscheduled orders\nPerforms tasks related to Governmental, Insurance and Quality Initiative Programs:Ensures communication is distributed to patients regarding program details\nGenerates and distributes to external providers office a Clinical Summary from Electronic Health Record (EHR)\nCommunicates information regarding Patient Engagement Portal and assists with registration process\n\nMaintains communication with pre-certification team for urgent cases and denial/peer to peer requests.\nEnsures proper billing document(s) is faxed with diagnostic order if patient is on study.\nPrepares the Electronic Health Record (EHR) for next provider visit\nObtains necessary records prior to patient's appointment.\nFollows standard operating procedure (SOP) for external follow ups\nOpens and distributes mail if necessary.\nElectronically scans/imports appropriate patient related records into the Electronic Health Record (EHR).\nDistributes outbound correspondence or copies of records as necessary.\nDemonstrates excellent customer service. Responds promptly to patient, physician and clinical requests.\nCommunicates to other staff members using Instant Messaging System.\nOther duties as assigned\nAbility to travel/float to other clinics for business needs\nMaintains and ensures confidentiality of patient information\nAdheres to all Tennessee Oncology policies and procedures\nEDUCATION AND EXPERIENCE: (Knowledge, Skills & Abilities)\nHigh school graduate or equivalent with GED.\nChecked off on competencies for registration and scheduling coordinator functions within 90 days\n5 years’ experience in a professional office with customer service required\nStrong computer skills including Windows file management and MS Office, and e-mail experience.\nElectronic Medical Records experience required or within 90 days.\nGood verbal and written communication skills.\nAbility to work productively and effectively in a fast-paced environment.\nStrong organizational skills and attention to detail.\nExcellent customer service skills.\nPHYSICAL REQUIREMENTS:\nAble to travel to satellite clinics when necessary\nAble to lift 25 pounds.","description_format":"text","description_chars":4557,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Integrative & Alternative Medicine","Genomics & Genetic Testing"],"lifecycle":[{"event":"open","at":"2026-10-03T21:34:29Z"}],"visa":[],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.752,"p_room":0.55,"age_days":34,"expected_fill_days":28,"reasons":["conf:6","win:tail"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/tennessee-oncology-patient-services-coordinator-float","json_url":"https://alion.io/job/tennessee-oncology-patient-services-coordinator-float.json","meta":{"generated_at":"2026-11-03T02:30:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3245,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2252341},"rest":"https://alion.io/mcp/rest/get_company?id=2252341"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftennessee-oncology-patient-services-coordinator-float"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftennessee-oncology-patient-services-coordinator-float"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftennessee-oncology-patient-services-coordinator-float"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tennessee-oncology-patient-services-coordinator-float\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftennessee-oncology-patient-services-coordinator-float"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1812727}},{"tool":"search_jobs","arguments":{"company":"tnoncology.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1812727},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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