{"id":2556349,"url":"https://alion.io/job/tensorwave-operations-engineer","title":"Operations Engineer","company":{"id":6823,"name":"TensorWave","domain":"tensorwave.com","url":"https://alion.io/company/tensorwave","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Las Vegas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":98000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3735},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Datadog","optional":false},{"name":"DNS","optional":false},{"name":"Grafana","optional":false},{"name":"Jira","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"PagerDuty","optional":false},{"name":"Prometheus","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"Bash","optional":true},{"name":"HPC","optional":true},{"name":"InfiniBand","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-10-14T16:25:17Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T22:05:39Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About TensorWave\nOur mission is simple: deliver seamless, secure, reliable, and resilient AI compute at scale. We've built a versatile cloud platform that eliminates infrastructure barriers, empowering builders to focus on innovation instead of fighting their stack. Because breakthrough AI should move at the speed of ideas, not infrastructure.\nAbout the Role\nWe’re looking for an Operations Engineer to join our team during an exciting phase of growth. In this role, you’ll be responsible for monitoring systems, executing runbooks, and coordinating with on-site teams and engineering when escalation is needed, working closely with cross-functional partners to support business objectives while upholding our standards for excellence, collaboration, and impact.\n This is an on-site role operating on a rotating 12-hour shift schedule (days OR nights), with alternating 3-day and 4-day work weeks.\nWhat You’ll Do\nMonitor customer environments in real time across TensorWave data centers using monitoring and observability platforms\n\nTrack key health indicators including GPU utilization, node availability, network performance, storage health, and Kubernetes cluster status\n\nIdentify anomalies, degradations, and emerging issues before they escalate into customer-impacting events\n\nMaintain situational awareness of active customer workloads, scheduled maintenance windows, and known issues across the fleet\n\nProvide regular health summaries and flag trends that may indicate systemic risks to customer environments\n\nServe as the first responder to customer-reported issues and system-generated alerts, performing initial triage and classification\n\nExecute established runbooks to diagnose and resolve common infrastructure issues including node failures, connectivity problems, and resource contention\n\nEscalate issues to L2 engineering or on-site data center teams with clear, actionable context\n\nMaintain accurate incident records including timeline, actions taken, and resolution details in the ticketing system\n\nCommunicate status updates to internal stakeholders during active incidents, ensuring visibility across operations and customer-facing teams\n\nFollow and contribute to operational runbooks and standard operating procedures, identifying gaps or improvements based on real-world incidents\n\nAssist with monitoring and alerting tuning by providing feedback on alert quality, false positive rates, and coverage gaps\n\nDocument tribal knowledge, recurring issue patterns, and lessons learned to strengthen the team’s operational knowledge base\n\nParticipate in post-incident reviews, contributing observations from the frontline monitoring and response perspective\n\nSupport change management processes by monitoring customer environments during planned maintenance and infrastructure changes\n\nCoordinate with on-site data center operations teams for hands-on remediation activities that require physical access\n\nWho You Are\nRequired Qualifications\n1-3 years of experience in a NOC, operations center, technical support, systems administration, or similar infrastructure operations role\n\nExperience monitoring production infrastructure using observability tools (Grafana, Datadog, Prometheus, or similar)\n\nFoundational Linux systems administration skills with the ability to navigate systems, read logs, and execute diagnostic commands\n\nBasic understanding of networking fundamentals including TCP/IP, DNS, and VLANs\n\nExperience following operational runbooks and structured triage procedures in a production environment\n\nStrong written communication skills, particularly the ability to write clear incident updates and escalation summaries under time pressure\n\nDemonstrated ability to stay calm, prioritize effectively, and work methodically during high-pressure situations\n\nFamiliarity with ticketing and incident tracking systems (PagerDuty, Jira, ServiceNow, or similar)\n\nWillingness to work shift schedules including nights, weekends, and holidays as part of a 24/7 coverage model\n\nAbility to work a rotating 12-hour shift schedule (8AM-8PM or 8PM-8AM), alternating between 3-day and 4-day work weeks on a repeating cycle; candidates must be comfortable with either day OR night shifts as part of standard rotation.\n\nPreferred Qualifications\nExperience in a customer-facing operations role at a cloud provider, managed services provider, or colocation facility\n\nExposure to GPU infrastructure, HPC clusters, or AI/ML compute environments\n\nFamiliarity with Kubernetes concepts and basic container troubleshooting\n\nScripting ability in Python, Bash, or similar for basic automation and log analysis\n\nExperience with high-performance networking concepts (RDMA, InfiniBand, or RoCE)\n\nBackground working across multiple geographically distributed data center sites\n\nRelevant certifications (CompTIA Server+, Linux+, RHCSA, CCNA, or equivalent)\n\nWhat We Offer\nStock Options\n\n100% paid Medical, Dental, and Vision insurance for Employees\n\nCompany Health Savings Account Contributions\n\n100% paid Short Term and Long Term Disability Insurance for Employees\n\nLife and Voluntary Supplemental Insurance Options\n\nOther Insurance Options, such as Pet & Legal Insurance\n\nVarious Supplementary Health Benefits, such as discounted Virtual Healthcare Appointments and Serious Illness Support\n\nFlexible Spending Account\n\n401(k)\n\nEmployee Assistance Program\n\nFlexible PTO\n\nPaid Holidays\n\nParental Leave\n\nOther In-Office Perks\n\nEqual Employment Opportunity\nTensorWave is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of any protected status under applicable law.\nReasonable Accommodations\nTensorWave provides reasonable accommodations in accordance with applicable laws. If you require accommodation during the hiring process, please contact .\nEmployment Eligibility\nAll offers of employment are contingent upon verification of identity and authorization to work in the United States, as required by law.\nBackground Checks\nWhere permitted by law, employment may be contingent upon the successful completion of a job-related background check.\nData Privacy Notice\nBy submitting an application, you acknowledge that TensorWave may collect, use, and retain your personal information for recruiting and employment-related purposes in accordance with applicable data privacy laws.","description_format":"text","description_chars":6413,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave","Stock options","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Platforms (IaaS & PaaS)","AI Compute & Inference"],"lifecycle":[{"event":"open","at":"2026-10-14T19:20:30Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":152500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":84,"reasons":["conf:3","velocity","win:early","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/tensorwave-operations-engineer","json_url":"https://alion.io/job/tensorwave-operations-engineer.json","meta":{"generated_at":"2026-10-15T22:13:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33732,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6823},"rest":"https://alion.io/mcp/rest/get_company?id=6823"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftensorwave-operations-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftensorwave-operations-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftensorwave-operations-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tensorwave-operations-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftensorwave-operations-engineer"}]}