{"id":3287706,"url":"https://alion.io/job/tensorwave-tier-2-it-support-engineer","title":"Tier 2 IT Support Engineer","company":{"id":6823,"name":"TensorWave","domain":"tensorwave.com","url":"https://alion.io/company/tensorwave","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Las Vegas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":93000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":483},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Confluence","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Google Workspace","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"ISO 27001","optional":true},{"name":"Jira","optional":true},{"name":"Slack","optional":true},{"name":"SOC 2","optional":true}],"status":"live","first_seen_at":"2026-10-26T17:47:05Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T00:55:02Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About TensorWave\nOur mission is simple: deliver seamless, secure, reliable, and resilient AI compute at scale. We've built a versatile cloud platform that eliminates infrastructure barriers, empowering builders to focus on innovation instead of fighting their stack. Because breakthrough AI should move at the speed of ideas, not infrastructure.\nAbout the Role\nWe’re looking for aTier 2 IT Support Engineer to join our team during an exciting phase of growth. In this role, you’ll be responsible for resolving escalated technical issues and administering the systems, devices, and applications that keep our employees productive and secure, working closely with cross-functional partners to support business objectives while upholding our standards for excellence, collaboration, and impact. You’ll report to the Head of IT and serve as the escalation point for employee technology support across our offices, data center sites, and remote teams.\nWhat You’ll Do\nServe as the escalation point for Tier 1 and employee support requests, owning complex hardware, software, access, and network issues through resolution\n\nAdminister Google Workspace and Microsoft 365, including user lifecycle, licensing, groups, shared drives, and security settings\n\nManage the macOS and Windows device fleet through MDM, including enrollment, configuration profiles, OS and application patching, and compliance enforcement\n\nOwn onboarding and offboarding workflows in partnership with People Operations, including Rippling provisioning, account setup, and hardware deployment and recovery\n\nAdminister identity and access across our SaaS stack, including SSO, MFA, role-based access, and periodic access reviews\n\nSupport security and compliance programs by maintaining audit evidence, enforcing IT policies, and remediating findings\n\nTroubleshoot network, Wi-Fi, conferencing, and peripheral issues for employees in our offices, at data center sites, and working remotely\n\nManage the IT ticket queue against response and resolution targets, and communicate service incidents and required updates clearly to the company\n\nAutomate repetitive tasks with scripting (Bash, Python, PowerShell, or Google Apps Script) to reduce manual work and improve consistency\n\nMaintain IT asset inventory and software licenses, and manage vendor relationships, procurement requests, and support cases\n\nCreate and maintain runbooks, knowledge base articles, and system documentation in Confluence\n\nWho You Are\nRequired Qualifications\n3+ years of experience in IT support or systems administration, including escalation level (Tier 2) support\n\nHands-on administration experience with Google Workspace, Microsoft 365, or both\n\nExperience managing macOS devices with an MDM platform such as Jamf, Kandji/Iru, Intune, or Rippling\n\nWorking knowledge of identity and access management, including SSO, SAML, MFA, and SCIM provisioning\n\nSolid networking fundamentals, including DNS, DHCP, VPN, Wi-Fi, and firewalls\n\nStrong troubleshooting and communication skills, with the ability to explain technical issues clearly to non-technical users\n\nAbility to manage priorities effectively and operate with autonomy in a fast-paced, evolving environment\n\nPreferred Qualifications\nExperience in a high-growth technology company, cloud provider, or data center environment\n\nDemonstrated success automating IT workflows with scripting or no-code tools\n\nFamiliarity with Rippling, Slack administration, and Atlassian tools (Jira Service Management, Confluence)\n\nExperience supporting security compliance frameworks such as ISO 27001 or SOC 2\n\nRelevant certifications, such as CompTIA A+, Network+, Security+, Apple Certified Support Professional, or Google Workspace Administrator\n\nWhat We Offer\nStock Options\n\n100% paid Medical, Dental, and Vision insurance for Employees\n\nCompany Health Savings Account Contributions\n\n100% paid Short Term and Long Term Disability Insurance for Employees\n\nLife and Voluntary Supplemental Insurance Options\n\nOther Insurance Options, such as Pet & Legal Insurance\n\nVarious Supplementary Health Benefits, such as discounted Virtual Healthcare Appointments and Serious Illness Support\n\nFlexible Spending Account\n\n401(k)\n\nEmployee Assistance Program\n\nFlexible PTO\n\nPaid Holidays\n\nParental Leave\n\nOther In-Office Perks\n\nEqual Employment Opportunity\nTensorWave is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of any protected status under applicable law.\nReasonable Accommodations\nTensorWave provides reasonable accommodations in accordance with applicable laws. If you require accommodation during the hiring process, please contact .\nEmployment Eligibility\nAll offers of employment are contingent upon verification of identity and authorization to work in the United States, as required by law.\nBackground Checks\nWhere permitted by law, employment may be contingent upon the successful completion of a job-related background check.\nData Privacy Notice\nBy submitting an application, you acknowledge that TensorWave may collect, use, and retain your personal information for recruiting and employment-related purposes in accordance with applicable data privacy laws.","description_format":"text","description_chars":5281,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave","Stock options","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Platforms (IaaS & PaaS)","AI Compute & Inference"],"lifecycle":[{"event":"open","at":"2026-10-26T19:02:59Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":152500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":77,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/tensorwave-tier-2-it-support-engineer","json_url":"https://alion.io/job/tensorwave-tier-2-it-support-engineer.json","meta":{"generated_at":"2026-10-29T02:41:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4089,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6823},"rest":"https://alion.io/mcp/rest/get_company?id=6823"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftensorwave-tier-2-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftensorwave-tier-2-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftensorwave-tier-2-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tensorwave-tier-2-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftensorwave-tier-2-it-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3287706}},{"tool":"search_jobs","arguments":{"company":"tensorwave.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3287706},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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