{"id":4036449,"url":"https://alion.io/job/teoxane-customer-service-specialist","title":"Customer Service Specialist","company":{"id":2735184,"name":"Teoxane","domain":"teoxane.com","url":"https://alion.io/company/teoxane-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"Veeva","optional":false}],"status":"live","first_seen_at":"2026-11-10T20:29:23Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T13:01:11Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Teoxane Laboratories were established in Geneva, Switzerland, in 2003. They are specialized in the design and manufacturing of hyaluronic acid-based dermal fillers and dermocosmetics. Teoxane strength is to offer a global patient care. Using its products, practitioners are able to fill all kinds of wrinkles, from the finest to the deepest, to restore youthful volume to the face, and to treat the neck and décolleté, with natural results. The strength of Teoxane is also its human size and independence. Teoxane has a total freedom of thoughts, action and innovation which makes the company unique.\nIn the frame of the growth of our business, we are looking for a:\nCustomer Service Specialist\nStart dat e: ASAP\nThis role will provide an effective customer service and office support function by assisting with and maintaining the customer database within the CRM (VEEVA), processing and verifying orders within ERP (SAP), providing general office support, and assisting with warehouse and inventory operations.\nKey Responsibilities:\nVerify and process orders (including online and training orders) in line with commercial and campaign pricing conditions.\nCoordinate with the warehouse team on order distribution and process daily invoicing.\nManage incoming customer calls and email enquiries promptly and professionally.\nBuild lasting customer relationships through open, proactive communication.\nCreate and maintain customer accounts in SAP and Salesforce.\nPrepare ad hoc customer reports as needed.\nSupport debt collection by processing payments and performing accounts receivable reconciliation.\nBack up dispatch and warehouse operations, including pick and pack, product receiving, inventory controls and stocktakes.\nProvide business support to colleagues, greet guests and couriers, and contribute to special projects as required.\nComply with all work, health and safety policies, take reasonable care for your own and others’ safety, and report any hazards, accidents or injuries.\nYour profile:\nMinimum of 3 years of experience in customer service .\nDemonstrable experience working with SAP, Salesforce or similar ERP and CRM system.\nStrong team player with excellent communication and dedicated to delivering a positive experience through each customer interaction.\nHigh attention to detail and accurate data entry skills.\nEffective problem-solving skills.\nFluency in English.\nIf you decide to apply for this position, you must read the Candidate Privacy Policy (Access to the link). You may exercise the various rights regarding your data described therein at any time, in accordance with the procedures set forth in it.\nTEOXANE promotes equal opportunity and places at the heart of its human resources management policy the fight against all forms of discrimination based on age, gender, origin, disability, or any other personal characteristic.","description_format":"text","description_chars":2856,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Aesthetic Medicine & Plastic Surgery","Skincare"],"lifecycle":[{"event":"open","at":"2026-11-10T20:29:23Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:3","win:early"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/teoxane-customer-service-specialist","json_url":"https://alion.io/job/teoxane-customer-service-specialist.json","meta":{"generated_at":"2026-11-11T15:03:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27946,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2735184},"rest":"https://alion.io/mcp/rest/get_company?id=2735184"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fteoxane-customer-service-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fteoxane-customer-service-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fteoxane-customer-service-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/teoxane-customer-service-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fteoxane-customer-service-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4036449}},{"tool":"search_jobs","arguments":{"company":"teoxane.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4036449},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}