{"id":3627969,"url":"https://alion.io/job/teraco-graduate-network-operations-engineer","title":"Graduate: Network Operations Engineer","company":{"id":57366,"name":"Teraco","domain":"teraco.co.za","url":"https://alion.io/company/teraco","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"MCI DirectHire","truth_index":{"grade":"C","score":67,"open_postings":20,"ghost_share":0.55,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Networking","role_family":"Networking","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"BGP","optional":false},{"name":"DNS","optional":false},{"name":"GCP","optional":false},{"name":"Incident Management","optional":false},{"name":"Linux","optional":false},{"name":"MPLS","optional":false},{"name":"Python","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-07-21T12:00:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-06T15:58:13Z","board_verified":true,"closed_at":null,"days_open":108,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":107},"description":"Job Description\nPURPOSE OF THE ROLE\nThe Graduate Network Operations Engineer is an entry-level technical role within the NAPAfrica Internet Exchange team. The successful candidate will support the operation of Africa's largest Internet Exchange Point and associated interconnection services, ensuring an exceptional customer experience through timely technical support, monitoring and incident management. This role provides an excellent opportunity for graduates to develop expertise in Internet infrastructure, routing technologies, cloud connectivity and data centre networking.\nThe role includes participation in a shift roster, including evenings, weekends and public holidays, to support the 24x7 operational requirements of the platforms under the NAPAfrica team.\nThis role offers structured technical mentoring and exposure to some of Africa's largest Internet infrastructure platforms, including Internet Exchange operations, cloud interconnection, carrier networks and hyperscale connectivity. Successful candidates will have opportunities to develop towards Network Engineer and Internet Infrastructure Engineer roles.\nMAIN FUNCTIONS OF THE JOB\nPerform first-line technical support for NAPAfrica, ACX and ExtraConnect services.\nMonitor the health and availability of the NAPAfrica platform and supporting infrastructure using existing tools and systems.\nEscalate incidents to senior engineers where necessary and appropriate.\nAssist with scheduling and provisioning new customer connections and service activations.\nValidate customer configurations before implementation.\nPerform routine operational checks and preventative maintenance activities.\nMaintain accurate operational documentation and knowledge base articles.\nParticipate in after-hours support and shift rotations.\nAssist with planned maintenance windows.\nWork closely with carriers, cloud providers, customers and internal engineering teams to resolve service issues.\nContribute to the continual improvement of operational processes and documentation.\nJob Requirements\nSKILLS REQUIREMENT\nEssential\nUnderstanding of TCP/IP networking fundamentals\nUnderstanding of the OSI model\nBasic knowledge of routing and switching\nFamiliarity with the Linux command line\nGood understanding of DNS and Internet fundamentals\nAdvantageous\nBGP\nVXLAN\nEVPN\nMPLS\nDWDM\nPython or another scripting language\nVirtualisation\nCloud networking (AWS, Azure, Google Cloud)\nIPv6\nNetwork monitoring tools \nSoft Skills\nStrong customer service orientation.\nExcellent time management and organisational skills.\nHigh attention to detail.\nAbility to communicate technical concepts to both technical and non-technical audiences.\nDemonstrates initiative and ownership.\nPassion for Internet technologies and continuous learning.\nQUALIFICATIONS AND EXPERIENCE\nBachelor's Degree or National Diploma in: Computer Science, Information Technology, Computer Engineering, Electronic Engineering, Telecommunications, or equivalent qualification\nPreferably:Graduated within the last two years\nAcademic exposure to networking concepts","description_format":"text","description_chars":3059,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Real Estate","Data Centers & Colocation"],"lifecycle":[{"event":"open","at":"2026-11-02T20:15:38Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long 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