{"id":3801717,"url":"https://alion.io/job/teraco-junior-enterprise-account-manager","title":"Junior Enterprise Account Manager","company":{"id":57366,"name":"Teraco","domain":"teraco.co.za","url":"https://alion.io/company/teraco","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"MCI DirectHire","truth_index":{"grade":"A","score":86,"open_postings":20,"ghost_share":0.15,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":73,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-11-05T11:49:54Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-10T15:25:15Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":4},"description":"Job Description\nPurpose of the role\nTake ownership of a portfolio of smaller enterprise clients with less complex requirements and more limited anticipated growth. Provide responsive, consistent account management, retain existing business and proactively identify appropriate growth opportunities through predominantly telephone, email and online engagement. This junior commercial role carries a lower sales target than senior sellers and offers a structured development path towards an Account Manager or Business Development Executive role, aligned to performance, demonstrated strengths and business requirements.\nKey Responsibilites\nPortfolio ownership. Manage the day-to-day commercial relationship for allocated clients. Maintain current contacts, understand each client’s deployment and needs, and agree a practical contact and follow-up cadence.\nClient retention and renewals. Track contract expiry dates and notice periods, initiate renewal discussions in good time, prepare accurate documentation and coordinate approvals and signatures. Identify retention risks early and escalate where support is needed.\nProactive selling. Look for additional requirements within the portfolio and pursue suitable smaller new-business opportunities assigned or agreed with the manager. Ask effective discovery questions, qualify needs and follow opportunities through to an agreed outcome.\nSales delivery. Work towards an agreed sales target appropriate to the portfolio and junior level. Maintain an active pipeline, follow up quotations and provide realistic forecasts and progress updates.\nTeam support. Assist with selected renewals and cancellations for other team members, as allocated by the manager. Confirm the scope, account owner, deadlines and handover requirements for each request.\nCancellation coordination. Clarify and record the reason for cancellation, explore suitable retention options and coordinate authorised changes with the relevant internal teams. Track requests through to completion and ensure the client receives clear updates.\nCommercial administration. Prepare and check quotations, proposals, service orders and supporting records. Keep CRM contacts, activities, opportunities and contract milestones accurate and current. Work within approved pricing, terms and delegated authority.\nInternal collaboration. Coordinate with Solutions, Sales Operations, Finance, Legal, Operations and Customer Experience to resolve queries and progress requests. Escalate complex technical or commercial matters and flag accounts showing greater strategic potential.\nJob Requirements\nQualifications and Experience\nMatric (mandatory).\nA relevant diploma, degree or industry certification is advantageous; equivalent practical experience will be considered.\nRelevant experience in a customer-facing, commercial, technical support or coordination role is desirable.\nDirect sales experience is welcome but is not essential.\nCandidates should demonstrate customer engagement, ownership of work and the ability to identify needs or opportunities. An established client network or a track record of closing large enterprise deals is not required.\nWorking knowledge of Microsoft Office, particularly Outlook and Excel.\nCRM exposure and an understanding of cloud, connectivity or data centres are advantageous; willingness and ability to learn are essential.","description_format":"text","description_chars":3362,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Real Estate","Data Centers & Colocation"],"lifecycle":[{"event":"open","at":"2026-11-05T11:49:54Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":73,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/teraco-junior-enterprise-account-manager","json_url":"https://alion.io/job/teraco-junior-enterprise-account-manager.json","meta":{"generated_at":"2026-11-10T19:53:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11661,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":57366},"rest":"https://alion.io/mcp/rest/get_company?id=57366"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fteraco-junior-enterprise-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fteraco-junior-enterprise-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fteraco-junior-enterprise-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/teraco-junior-enterprise-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fteraco-junior-enterprise-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3801717}},{"tool":"search_jobs","arguments":{"company":"teraco.co.za","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3801717},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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