{"id":1643731,"url":"https://alion.io/job/teradyne-customer-service-engineer-2","title":"Customer Service Engineer","company":{"id":58849,"name":"Teradyne","domain":"teradyne.com","url":"https://alion.io/company/teradyne","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C++","optional":false},{"name":"Java","optional":false},{"name":"Python","optional":false}],"status":"live","first_seen_at":"2026-09-07T07:00:00Z","employer_posted_date":"2026-09-07","last_verified_at":"2026-10-17T20:58:54Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"Customer Service Engineer, Japan\nDo you have what it takes to provide post-sales field service & technical support for a unique and groundbreaking robotic product with a very large installed base and huge growth potential? Do you enjoy problem-solving and working with customers?\nBring your problem-solving skills and technical expertise to our global Services organization and make your impact by providing onsite service solutions towards customer case resolution and preventative service programs. Be part of a growing team with a customer-first focus!\nOur Purpose\nUniversal Robots and MiR is leading the collaborative robot (“cobot”) market space worldwide with the largest market share. We’re not like the traditional caged robot companies, which positions us well for growing the non-caged collaborative robot application in millions of manufacturing lines in multiple applications such as palletizing, machine tending, welding, visual inspection etc. We think differently, work differently, and grow differently. Now we need a talented and motivated individual to be our Field Service Engineer who is based in various regions of the world. Together you will be part of a global and regional organization helping our customers get most out of their investments via achieving high uptime performance on the Cobot/Robot based manufacturing cells.\nWe are changing the ground rules in automation - and it is being noticed!\nTeradyne Robotics is a great place to work with an exciting company culture, passionate employees, and a supportive management team, all poised for continued growth. Our product is taking the industry by storm, disrupting industrial automation.\n\nOpportunity Overview\nReporting directly to APAC Service Operations Manager, you will be responsible for resolving customer issues in the shortest possible time by supporting our distributors, system integrators and end users in Japan. You will be expected to travel approximately up to 60% of the time, with regular domestic travel and occasional international travel. Your role will also include the following tasks:\nAs Customer Service Engineer-\nProviding Field Support required to support distributors and end users in resolving complex issues\nResponding to troubleshooting calls and/or emails in a timely and responsible manner\nCase Escalation to Global Product Support Engineering and Service Hub as necessary\nProviding Service Training to distributors and end users in classroom training and onsite\nManaging Cases from Customers (RMA, Service & Support)\nQueue Management to reduce long running issues and drive KPI to manage the issues\nMaintain close relationship with distributor to work jointly to maintain customer satisfaction\nAs Lead Customer Service Engineer in Japan\nCoordinate local CSE, FSE and distributor to jointly resolve outstanding issues and cases management\nAble to navigate him/her in both domestic and global organizational matrix at the same time = drive things locally but aligned with global and APAC service team.\nAll About you\nTo gain success in the job it is important that you are outgoing, service-minded and that you can commit at different organizational levels and in different correlations. You should have experience from a support department - preferably with experience within diagnosis and debugging. The job demands that you have documented practical experience within automation - preferably with knowledge of mechanical and electronic products. Furthermore you have experience with technical training and customer visits. To be considered for the job it is vital that you are fluent in Japanese and English. The ideal candidate has:\nFluency in Japanese, sufficient to provide technical support and troubleshooting over the phone\nBachelor degree or higher in Engineering/Computer Science related subject\nMinimum 5 years’ experience in robotics, automation or related industry\nA minimum of 5 years experience in customer service / after service support on-site\nProficiency in a high level programming language such as C++/Java/Python (a plus)\nExperience in robotics, machinery or equipment in production of factories\nExcellent interpersonal and technical communication skills\nAbility to transfer knowledge and have a good understanding of cross cultural differences\nProblem-solving approach with a good sense of urgency.\nThe ideal candidate is expected to be:\nSelf-starter who is resourceful and initiates work without specific instruction.\nIs flexible and works professionally.\nQuick learner who grasps concepts and processes quickly and intuitively.\nExhibits ownership over responsibilities and assigned tasks by ensuring that projects/ tasks are completed correctly and on time\nIs a team player and possess an understanding of how different department functions support one another\nAn approachable individual who prides in providing a high standard of service and support to distributors and customers\nAn extrovert who enjoys interaction with customers\nExperienced in working for a foreign company - a plus\nAchieve Field Support KPI’s for case resolution and customer satisfaction.\nAdopts advanced field service tools such as field service modules and service mobility offered by sales force CRM.\nWork interaction:\nAsia Service Operation Manager in APAC - Report line\nCustomer Service Engineer / Field Service Engineer / Customer Success Manager / Sales / Marketing / Application Engineers - Peer\nBenefits\nTeradyne offers a variety of robust health and well-being benefit programs, including medical, Defined Contribution plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more.\nJoin Teradyne Robotics, a division of Teradyne\nTeradyne Robotics offers an exciting job with great professional challenges and the opportunity for you to influence your own progression. We emphasize an informal and good work environment where you will have an opportunity to gain influence and be part of making a difference.\nLearn more about the company and the products you will be working with here and here.\nWe look forward to learning more about you!\n#LI-EY1","description_format":"text","description_chars":6104,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Japanese","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Test & Measurement Instruments","Collaborative Robots (Cobots)","Semiconductor Equipment"],"lifecycle":[{"event":"open","at":"2026-10-01T22:43:02Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.608,"p_room":0.35,"age_days":39,"expected_fill_days":18,"reasons":["conf:29","velocity","win:tail","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/teradyne-customer-service-engineer-2","json_url":"https://alion.io/job/teradyne-customer-service-engineer-2.json","meta":{"generated_at":"2026-10-18T03:19:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5258,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58849},"rest":"https://alion.io/mcp/rest/get_company?id=58849"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fteradyne-customer-service-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fteradyne-customer-service-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fteradyne-customer-service-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/teradyne-customer-service-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fteradyne-customer-service-engineer-2"}]}