{"id":2345924,"url":"https://alion.io/job/teradyne-field-application-engineergcsshanghai","title":"Field Application Engineer(GCS,Shanghai)","company":{"id":58849,"name":"Teradyne","domain":"teradyne.com","url":"https://alion.io/company/teradyne","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shanghai, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-12T12:36:15Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-12T18:40:33Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Our Purpose\nAt Teradyne, where experience meets innovation, we drive excellence in every connection. We are fueled by creativity, diversity of thought, and a passion for continuous learning. We cultivate an inclusive culture that respects individual strengths, perspectives, and experiences-believing that our differences make us a stronger team that delivers better decisions, greater innovation, and superior business results.\nOrganization & Role\nThe Global Customer Services (GCS) team is seeking a Field Application Engineer to support our pioneer upskilling initiatives work and to lead field escalation support on key customer accounts while driving capability upskilling across frontline field teams. This role sits at the intersection of frontline field team support and SEG team as well as internal escalation support team, ensuring fast issue resolution and long-term knowledge growth. You will act as a technical escalation focal point while building structured learning systems that enhance field readiness, troubleshooting depth, and operational excellence.\nKey Responsibilities\nServe as technical escalation lead for critical issues across various VIP accounts\nSupport root cause analysis and drive timely, structured issue resolution together with the frontline field team\nDevelop and deliver scenario-based and experience-based training derived from real escalation cases\nBuild and standardize troubleshooting guides, knowledge assets, and best practices\nAnalyze escalation trends to drive continuous improvement and preventive actions\nCollaborate with global stakeholders to ensure consistent and high-quality field support\nAll About You\nWe seek individuals who share our passion and determination to strive to improve and empowers field teams through innovative and continuously evolving upskilling strategies.\nRequirements\nDegree in Electrical/Electronic Engineering, Computer Engineering, or related field\nExperience in ATE test industry for more than 5 years or strong engineering experience in direct customer support\nStrong knowledge of test flows, debugging, and system-level troubleshooting\nAnalytical skills with exposure to data tools (e.g., JMP, Python, SQL, visualization tools) will be considered added advantage\nStrong ability to work independently\nExperience in training, coaching, or knowledge development is an advantage\nWilling to travel within and out of the country\nBenefits:\nTeradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and 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