{"id":2086259,"url":"https://alion.io/job/teradyne-product-support-engineer-multilane-penang","title":"Product Support Engineer (Multilane, Penang)","company":{"id":58849,"name":"Teradyne","domain":"teradyne.com","url":"https://alion.io/company/teradyne","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["George Town, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":37000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":881},"experience_years_min":8,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Advantest / Teradyne ATE","optional":false},{"name":"FMEA","optional":true}],"status":"live","first_seen_at":"2026-10-08T12:19:26Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-27T10:18:02Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Location: Bukit Minyak Area, onsite at Mainland Penang contract manufacturing site\nOur Purpose\nTERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.\nWe cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.\nOpportunity Overview\nAs a senior member of Teradyne's Product Test Group (PTG), you will perform a dual role by supporting factory production and leading customer-site installation, bring-up, commissioning, and support for high-speed digital and optical test products. The role combines electrical and product engineering/manufacturing expertise with hands-on field execution, complex system troubleshooting, and daily customer engagement. You will ensure installations meet product specifications, acceptance criteria, schedules, and customer requirements while coordinating issue resolution across customers and global engineering, manufacturing, quality, and service teams.\nJob Responsibilities and Requirements:\nLead on-site installation, integration, bring-up, commissioning, qualification, and customer acceptance of high-speed digital and optical test systems.\nConfirm site readiness, utilities, networking, cabling, tooling, software and firmware revisions, calibration, spares, documentation, and acceptance plans before deployment.\nMaintain expert knowledge of product architecture, electrical and optical signal paths, embedded controls, system configurations, software and firmware dependencies, and customer applications.\nConfigure and verify end-to-end system operation against product specifications, installation procedures, customer use cases, and agreed acceptance criteria.\nTroubleshoot complex electrical, product, integration, software, firmware, calibration, signal-integrity, optical-connectivity, thermal, and configuration issues to the appropriate subsystem or component level.\nPerform and interpret high-speed digital and optical measurements, including BER, eye diagrams, jitter, timing margin, optical power, wavelength, insertion loss, and extinction ratio.\nUse BERTs, high-bandwidth oscilloscopes, TDR instruments, optical power meters, attenuators, optical spectrum analyzers, and standard electrical test equipment.\nAct as the primary technical interface with the customer, clearly communicating status, risks, dependencies, containment, recovery plans, and closure evidence.\nTranslate customer observations into clear problem statements, test plans, debug logs, and actionable inputs for internal engineering teams.\nDrive rapid containment, cross-functional root cause analysis, permanent corrective action, and effectiveness verification for site issues.\nMaintain installation records, configuration baselines, test data, issue trackers, acceptance results, change history, and customer-facing technical summaries.\nImprove installation procedures, checklists, diagnostics, serviceability, and deployment quality through pre-installation reviews and lessons learned.\nTrain customer and internal personnel on safe operation, configuration, maintenance, and first-level troubleshooting.\nAssess rack integration, fixture alignment, cable routing, airflow, fastening, connector access, and other basic mechanical interfaces; implement only safe and approved adjustments.\nSupport NPI and early deployments by identifying product reliability, serviceability, manufacturability, and design-for-installation improvements.\nCoordinate with R&D, Product Engineering, Applications, Software, Firmware, Manufacturing, Quality, Supply Chain, Field Service, and vendors to resolve installation blockers.\nManage multiple customer-site priorities while protecting safety, quality, schedule, customer commitments, and confidential information.\nTravel extensively to domestic and international customer, company, contract-manufacturer, and supplier locations\nBasic Qualifications, Experience, Skills & Education Required\nBachelor's degree in Electrical Engineering, Electronics Engineering, Computer Engineering, Photonics, or an equivalent discipline is required; a master's degree is a plus.\n8-10 years of relevant experience in field installation, product, sustaining, systems, applications, hardware engineering, or technical support for complex test and measurement products.\nProven ability to independently install, integrate, commission, troubleshoot, and obtain customer acceptance for complex systems.\nDeep knowledge of high-speed digital and optical technologies, including signal integrity, serial data links, clocking, jitter, BER, eye analysis, optical power budgets, and optical interfaces.\nAbility to read schematics, block diagrams, interconnect and cable drawings, interface-control documents, assembly drawings, bills of material, and product specifications.\nStrong board- and system-level troubleshooting skills using structured fault isolation, measurement correlation, controlled experiments, and root cause analysis.\nHands-on experience with BERTs, high-bandwidth oscilloscopes, TDR equipment, optical power meters, spectrum analyzers, attenuators, and general electrical instruments.\nWorking knowledge of software-controlled instrumentation, networking, firmware loading, configuration management, diagnostic tools, and log analysis.\nProduct or circuit design experience is preferred to support design-intent understanding and field issue resolution; this is primarily an installation and product-support role.\nBasic mechanical aptitude with rack-mounted equipment, fixtures, brackets, alignment, fasteners, cable management, airflow, and mechanical interfaces is preferred.\nExperience with NPI, early customer deployments, production ramp, and structured problem-solving methods such as 8D, 5-Why, FMEA, and fault-tree analysis are preferred.\nExcellent customer-facing communication, technical writing, professional judgment, escalation management, and cross-cultural collaboration skills.\nAbility to work independently under customer-site pressure, coordinate global teams, and drive multiple issues to verified closure.\nAbility to travel extensively, including international travel and extended assignments, and work flexible hours to meet installation milestones.\nWe are only considering candidates local to position location and are unable to provide relocation for this position.\nThis position is not eligible for visa sponsorship.\nBenefits:\nTeradyne offers a variety of robust health and well-being benefit programs, including outpatient medical, flexible benefits (Optical, dental, health screening, fitness and wellness), insurance, annual leave, ESPP and more.","description_format":"text","description_chars":6914,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Test & Measurement Instruments","Collaborative Robots (Cobots)","Semiconductor Equipment"],"lifecycle":[{"event":"open","at":"2026-10-08T12:19:26Z"}],"visa":[],"liveness":{"score":64,"band":"ok","label":"Likely open","p_open":1,"p_active":0.848,"p_room":0.75,"age_days":18,"expected_fill_days":24,"reasons":["conf:0","velocity","win:late","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/teradyne-product-support-engineer-multilane-penang","json_url":"https://alion.io/job/teradyne-product-support-engineer-multilane-penang.json","meta":{"generated_at":"2026-10-27T18:33:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8676,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58849},"rest":"https://alion.io/mcp/rest/get_company?id=58849"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fteradyne-product-support-engineer-multilane-penang"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fteradyne-product-support-engineer-multilane-penang"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fteradyne-product-support-engineer-multilane-penang"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/teradyne-product-support-engineer-multilane-penang\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fteradyne-product-support-engineer-multilane-penang"}]}