{"id":1163757,"url":"https://alion.io/job/teraswitch-data-center-operations-dayflex","title":"Data Center Operations - Day/Flex","company":{"id":688801,"name":"Teraswitch","domain":"teraswitch.com","url":"https://alion.io/company/teraswitch","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pittsburgh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":114000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1370},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false}],"status":"live","first_seen_at":"2026-09-23T17:52:17Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-08T00:04:35Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Data Center Operations - Day/Flexible\nOn-site in Pittsburgh, Pennsylvania | Monday-Friday, 9:00 a.m.-5:00 p.m. Eastern\nThis position normally works Monday through Friday from 9:00 a.m. to 5:00 p.m. Eastern. During another team member’s planned absence or a scheduled operational event, the employee may temporarily work alternate hours, including evening or weekend coverage.\nSchedule changes will ordinarily be communicated in advance. When alternate coverage is required, the employee’s regular workdays or hours will be adjusted accordingly. This is not a permanently rotating-shift position.\nWho We Are\nTeraswitch is on a mission to provide the highest performance, lowest latency bare metal servers in the world. With 20 data center locations around the world, Teraswitch has served thousands of customers across 185 countries.\nFounded by Brendan Mannella and headquartered in Pittsburgh, Pennsylvania, Teraswitch is a privately held infrastructure company operating a growing global bare metal platform.\nWhat to Expect\nAs a member of Data Center Operations, you will own infrastructure incidents, customer requests, maintenance activities, deployments, and operational projects from intake through verified completion.\nThis is primarily a remote infrastructure operations role-not a primarily hands-on data-center technician position. Most work is performed through monitoring systems, tickets, server-management interfaces, technical documentation, and coordination with customers, internal engineering teams, colocation facilities, vendors, contractors, and remote-hands providers.\nApproximately 10% of the role may involve physical work including server assembly, component replacement, cabling, rack-and-stack work, and equipment maintenance.\nThis role requires someone who can investigate problems independently, communicate clearly with technical and nontechnical stakeholders, create precise technical procedures, manage multiple concurrent priorities, and remain accountable until work is completed and validated.\nResponsibilities include:\nOwn infrastructure incidents, customer requests, maintenance activities, deployments, and operational projects from intake through verified completion.\n\nMonitor infrastructure alerts, support requests, maintenance activities, and active operational issues.\n\nInvestigate reported server, network, power, cooling, connectivity, deployment, and monitoring problems.\n\nGather and interpret information from logs, monitoring platforms, tickets, management interfaces, internal systems, customers, and on-site technicians.\n\nPerform incident triage, take safe and documented corrective actions, and escalate service-affecting issues when appropriate.\n\nCommunicate directly and professionally with customers during incidents, technical investigations, maintenance events, and service requests.\n\nWrite precise Methods of Procedure, implementation plans, validation steps, rollback instructions, runbooks, and remote-hands directions.\n\nTranslate technical requirements into clear, executable instructions for colocation technicians, contractors, vendors, and internal teams.\n\nCoordinate and direct remote-hands technicians at Teraswitch data center locations around the world.\n\nRemain accountable for remote work by confirming the correct equipment, reviewing evidence, tracking progress, validating results, and ensuring documentation is complete.\n\nCoordinate scheduled installations, migrations, maintenance events, hardware replacements, shipments, and other operational projects.\n\nWork with facility personnel to address power, cooling, cross-connect, cabling, access, and other facility-provided services.\n\nCoordinate vendor warranty technicians and ensure hardware issues are resolved promptly and correctly.\n\nMaintain clear ticket updates, incident timelines, project notes, escalation records, and actionable shift handoffs.\n\nCollaborate with Software, Network, Systems, Facilities, Logistics, and other internal teams.\n\nMaintain accurate records of infrastructure, hardware changes, completed work, and physical inventory.\n\nIdentify recurring problems and improve documentation, procedures, tooling, and operational workflows.\n\nExecute documented server-management, recovery, deployment, and maintenance procedures.\n\nPerform occasional hands-on server assembly, rack-and-stack work, cabling, diagnostics, upgrades, and component replacement.\n\nProvide temporary coverage on alternate Operations schedules during planned team absences or scheduled operational events.\n\nFollow established security, change-management, escalation, validation, and access-control procedures.\n\nWhat Our New Team Member Will Need\nThree or more years of experience in data center operations, infrastructure support, systems support, technical operations, or a similar role.\n\nDemonstrated ability to write detailed technical procedures that another technician can execute without additional interpretation.\n\nExperience troubleshooting infrastructure remotely using logs, monitoring platforms, tickets, command-line tools, server-management interfaces, or information supplied by on-site personnel.\n\nExperience independently owning incidents, service requests, maintenance activities, or technical projects through completion.\n\nStrong written communication and the ability to provide clear updates to customers, vendors, contractors, and internal technical teams.\n\nAbility to prioritize multiple concurrent customer, infrastructure, and operational issues.\n\nSound judgment regarding service impact, change control, escalation, rollback, and validation.\n\nWorking knowledge of server hardware, network equipment, structured cabling, and data center facility services.\n\nAbility to distinguish between gathering information, taking corrective action, escalating an issue, and transferring ownership.\n\nAbility to follow technical procedures precisely and verify that completed work produced the intended result.\n\nStrong troubleshooting, organization, and time-management skills.\n\nAbility to safely lift, move, rack, and work around data center equipment when physical work is required.\n\nAbility to temporarily adjust scheduled workdays and hours, with advance notice when practicable, to provide coverage during planned team absences or scheduled operational events.\n\nHelpful Experience\nWriting MOPs, SOPs, runbooks, implementation plans, rollback procedures, and escalation documentation.\n\nCoordinating remotehands providers, contractors, vendors, and colocation facility personnel.\n\nLinux administration and troubleshooting.\n\nServer management through IPMI, Redfish, iDRAC, iLO, or other BMC platforms.\n\nInfrastructure monitoring and alert-management platforms.\n\nTicketing, documentation, inventory, and infrastructure-management systems.\n\nBasic networking concepts, including IP addressing, VLANs, interface bonding, and physical connectivity.\n\nServer diagnostics, component replacement, firmware management, and hardware compatibility.\n\nHardware inventory and spare-parts management.\n\nExperience supporting bare metal, hosting, cloud, network, or large-scale distributed infrastructure.\n\nFamiliarity with APIs or API endpoints used to retrieve and validate operational data.\n\nCompensation and Benefits\nAlong with competitive pay, full-time Teraswitch employees are eligible for the following benefits beginning on their first day of employment:\nHealth, dental, and vision insurance.\n\n401(k) with company profit sharing.\n\nFlexible paid time off.\n\nCompany holiday benefits.\n\nSuccess in This Role\nSuccess means operational issues receive prompt attention, technical evidence is gathered before potentially disruptive action is taken, customers and internal teams receive clear updates, and remote technicians receive instructions they can execute without ambiguity.\nWork is not considered complete merely because it was escalated or assigned to another party. Success means the employee retains ownership, coordinates the required people, tracks progress, validates the result, updates the relevant documentation, and provides a complete and actionable handoff when work continues into another shift.\nThe employee also provides dependable temporary coverage when another Operations team member has a planned absence, while maintaining the same standards of ownership, communication, documentation, and judgment.","description_format":"text","description_chars":8332,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Cloud Platforms (IaaS & PaaS)"],"lifecycle":[{"event":"open","at":"2026-09-24T01:18:09Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.7,"p_room":0.9,"age_days":13,"expected_fill_days":28,"reasons":["conf:0","win:mid"],"computed_at":"2026-10-07T05:47:15Z"},"pay":null,"html_url":"https://alion.io/job/teraswitch-data-center-operations-dayflex","json_url":"https://alion.io/job/teraswitch-data-center-operations-dayflex.json","meta":{"generated_at":"2026-10-08T01:19:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2355,"day_limit":5000,"remaining_today":2645,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":688801},"rest":"https://alion.io/mcp/rest/get_company?id=688801"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fteraswitch-data-center-operations-dayflex"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fteraswitch-data-center-operations-dayflex"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fteraswitch-data-center-operations-dayflex"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/teraswitch-data-center-operations-dayflex\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fteraswitch-data-center-operations-dayflex"}]}